Vice President, Client Operations Manager in Manchester
Vice President, Client Operations Manager

Vice President, Client Operations Manager in Manchester

Manchester Full-Time 72000 - 108000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead a high-performing team in daily reconciliations and cash flow processing.
  • Company: Join BNY, a leader in financial services with a culture of excellence.
  • Benefits: Competitive pay, flexible resources, generous leave, and wellbeing programs.
  • Why this job: Make an impact in a dynamic role while fostering innovation and continuous improvement.
  • Qualifications: Experience in financial markets and strong leadership skills required.
  • Other info: Opportunity for professional growth and to drive strategic initiatives.

The predicted salary is between 72000 - 108000 £ per year.

Servicing is a leadership role within our Corporate Trust Operations team, located in Manchester, UK. The role empowers the incumbent to influence daily reconciliations, cash flow processing, and client/regulatory reporting across Loans Position Servicing Operations, ensuring compliance with service standards and regulatory requirements while fostering a culture of continuous improvement and innovation.

Responsibilities

  • Lead and manage a high‑performing team covering daily reconciliations, cash flow processing, and client/regulatory reports within Loans Position Servicing Operations, ensuring adherence to service standards and regulatory requirements.
  • Monitor and assess team performance, aligning efforts with strategic objectives, client expectations, and key performance indicators.
  • Foster a culture of continuous learning and development, promoting professional growth and advancement.
  • Develop and implement process improvements to enhance operational efficiency, leveraging data‑driven insights and innovative solutions.
  • Identify and resolve issues, serving as a high‑level escalation point for complex situations to ensure successful resolution.
  • Contribute to and lead strategic initiatives related to transformation and change for the Global Loans Position Servicing organization.
  • Build strong relationships with internal partners to drive continued improvement in client relationships and operational processes.
  • Drive adoption of digital tools available within the organization to streamline processes and reduce manual touch points.

Qualifications

  • Financial markets/securities industry expertise with experience managing teams.
  • Experience in Loans (syndicated, bi‑lateral, real estate) is desirable.
  • Strong leadership skills with the ability to lead dynamic teams.
  • Ability to quickly address issues with strong decision‑making skills.
  • Strong financial services technical knowledge.
  • Effective interpersonal, oral, and written communication skills.
  • Excellent analytical, organizational, and time‑management skills with the ability to meet tight deadlines.
  • Proficiency in Microsoft Office packages, particularly Excel.

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life’s journey, focus on your health, foster your personal resilience, and support you with generous paid leaves, including volunteer time.

BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Vice President, Client Operations Manager in Manchester employer: linkup

At BNY, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Manchester that champions professional growth and innovation. Our commitment to employee wellbeing is reflected in our competitive compensation packages, generous paid leave, and a culture that encourages continuous learning and development. Join us to be part of a high-performing team where your contributions directly impact client relationships and operational excellence.
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Contact Detail:

linkup Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Vice President, Client Operations Manager in Manchester

✨Tip Number 1

Network like a pro! Reach out to your connections in the financial services industry, especially those who have experience in loans. A friendly chat can lead to insider info about job openings or even a referral.

✨Tip Number 2

Prepare for interviews by researching the company and its culture. Understand their approach to client operations and think of examples from your past that showcase your leadership skills and ability to drive process improvements.

✨Tip Number 3

Showcase your analytical skills during interviews. Be ready to discuss how you've used data-driven insights to enhance operational efficiency in previous roles. This will demonstrate your fit for the Vice President position.

✨Tip Number 4

Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.

We think you need these skills to ace Vice President, Client Operations Manager in Manchester

Leadership Skills
Team Management
Financial Markets Expertise
Loans Knowledge (syndicated, bi-lateral, real estate)
Decision-Making Skills
Interpersonal Communication Skills
Oral Communication Skills
Written Communication Skills
Analytical Skills
Organisational Skills
Time Management Skills
Microsoft Excel Proficiency
Process Improvement
Client Relationship Management
Digital Tools Adoption

Some tips for your application 🫡

Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Vice President, Client Operations Manager role. Highlight your leadership experience and any relevant financial markets expertise to catch our eye!

Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've led teams or improved processes in the past.

Showcase Your Analytical Skills: Since this role involves a lot of data-driven decision-making, don’t forget to mention your analytical skills. Give us examples of how you've used data to drive improvements or solve complex issues.

Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!

How to prepare for a job interview at linkup

✨Know Your Numbers

As a Vice President, Client Operations Manager, you'll need to demonstrate your financial acumen. Brush up on key metrics related to loan operations and be ready to discuss how you've used data to drive improvements in past roles.

✨Showcase Leadership Experience

Prepare examples that highlight your leadership skills. Think about times when you successfully managed a team through challenges or implemented process improvements. Be specific about your role and the outcomes achieved.

✨Understand Regulatory Requirements

Familiarise yourself with the regulatory landscape affecting loan operations. Be prepared to discuss how you've ensured compliance in previous positions and how you would approach this in the new role.

✨Build Relationships

Since building strong relationships is key, think of ways you've fostered collaboration in the past. Prepare to share examples of how you've worked with internal partners to enhance client relationships and operational processes.

Vice President, Client Operations Manager in Manchester
linkup
Location: Manchester

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