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For Companies At a Glance
- Tasks: Lead workshops and design innovative ServiceNow solutions that drive business success.
- Company: Join a forward-thinking tech company in South East London.
- Benefits: Enjoy competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact by shaping the future of ServiceNow architecture.
- Qualifications: 10 years in IT with strong ServiceNow experience and excellent communication skills.
- Other info: Mentor junior team members and work in a dynamic, collaborative environment.
The predicted salary is between 54000 - 84000 £ per year.
Key Responsibilities
- Lead workshops / discovery sessions with stakeholders (business, operations, IT) to understand current-state processes, define future-state vision, uncover requirements, constraints, and opportunities.
- Design end-to-end ServiceNow solutions and technical architectures that align with organisations' strategic goals, considering scalability, performance, security, maintainability, integrations, data model, and user experience.
- Define roadmap(s) and solution intent / blueprints: translate business goals into architecture, technology decisions, module usage, platform configuration vs custom development.
- Ensure adherence to best practices, ServiceNow leading practices, coding standards, design patterns, security standards, data governance, and configuration over customisation.
- Manage or oversee integrations between ServiceNow and other systems (via REST, SOAP, IntegrationHub, MID Servers, etc.), ensuring reliability, security, latency, error handling, monitoring.
- Establish / enforce architecture governance: review designs from development teams/partners, perform code review, ensure technical debt is tracked and managed, monitor instance health.
- Mentor and lead junior architects, developers, administrators; elevate team capabilities.
- Work with enterprise architects / platform owners to define platform strategy: instance strategy, environment strategy, upgrade/migration plans.
- Support presales / proposal efforts by scoping, estimating, and designing reference architectures.
- Participate in operational considerations: performance tuning, capacity planning, availability, disaster recovery, security compliance.
- Stay up to date with new ServiceNow features, modules, trends (e.g., AI/ML, data fabric, Now Assist), assess applicability, and recommend adoption where relevant.
Required Qualifications & Skills
- Typically 10 years of relevant experience in IT, of which several years are hands‑on with ServiceNow both in configuration and architecture. Some roles require more depending on seniority.
- Deep experience across multiple ServiceNow modules/workflows (for example, ITSM, ITOM, Discovery, ITAM, CSM, HRSD, SecOps, GRC, etc.).
- Strong integration experience: REST/SOAP APIs, IntegrationHub, MID Server, custom integrations.
- Understanding of data modeling, CMDB, metadata, core data, data governance, security.
- Experience in defining and implementing technical governance, architecture operating models, instance strategy.
- Good knowledge of IT best practices and frameworks: ITIL, Agile methodologies, DevOps, CI/CD practices.
- Strong problem‑solving, analytical skills; ability to resolve technical trade‑offs (e.g., custom vs. configuration, performance vs. maintainability).
- Excellent communication skills: ability to explain technical designs to business stakeholders, leadership, peers; also effective writing of architectural documentation.
- Certifications: ServiceNow Certified System Administrator (CSA) is typically required.
- Other relevant certifications like Certified Application Developer (CAD), CIS for relevant modules, or higher‑level architecture credentials (e.g. Certified Master Architect / Certified Technical Architect) are strongly preferred.
ServiceNow Architect in London employer: linkup
Contact Detail:
linkup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Architect in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and join online forums. The more people you know, the better your chances of hearing about job openings before they even hit the market.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your ServiceNow projects and achievements. This gives potential employers a tangible look at what you can do and sets you apart from the crowd.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to ServiceNow architecture. We recommend doing mock interviews with friends or mentors to build confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged in their job search.
We think you need these skills to ace ServiceNow Architect in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ServiceNow Architect role. Highlight your relevant experience, especially with ServiceNow modules and integrations. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past work that relate to the responsibilities listed in the job description.
Showcase Your Technical Skills: Don’t forget to highlight your technical skills, especially around ServiceNow architecture and governance. We love seeing candidates who can clearly articulate their experience with coding standards and best practices.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to track your application more efficiently. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at linkup
✨Know Your ServiceNow Inside Out
Make sure you’re well-versed in the various ServiceNow modules and workflows. Brush up on your knowledge of ITSM, ITOM, and other relevant areas. Being able to discuss specific examples from your experience will show that you’re not just familiar with the platform but can also apply it effectively.
✨Prepare for Technical Questions
Expect to dive deep into technical discussions during your interview. Be ready to explain your approach to designing end-to-end solutions and how you handle integrations. Practise articulating your thought process around architecture governance and best practices, as this will demonstrate your expertise.
✨Showcase Your Problem-Solving Skills
Be prepared to tackle hypothetical scenarios or case studies that test your analytical skills. Think about how you would resolve trade-offs between custom development and configuration, or performance versus maintainability. This is your chance to shine by showcasing your critical thinking abilities.
✨Communicate Effectively
Strong communication skills are key for a ServiceNow Architect. Practise explaining complex technical concepts in simple terms, as you’ll need to convey ideas to both technical teams and business stakeholders. Clear documentation skills are also essential, so be ready to discuss how you approach architectural documentation.
