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- Tasks: Support contractors with registration, tax, and pay queries while managing inbound leads.
- Company: Join a dynamic team at Fair Pay Services, dedicated to providing top-notch contractor support.
- Benefits: Enjoy a competitive salary, performance bonuses, and opportunities for continuous learning.
- Why this job: Be part of a supportive culture that values improvement and champions brand standards.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn!
- Other info: This is an office-based role in Northampton with no remote work options.
The predicted salary is between 18700 - 22000 £ per year.
OFFICE BASED ROLE NO WORK FROM HOME OR HYBRID
Purpose:
- Lead registration and employment, tax and pay related support to new and existing contractors.
Reports to:
- Contractor Care Manager
Responsible for:
- Management of Inbound Leads, Lead Pipeline, Email & Telephone Queries (Service Levels)
Ensure all inbound leads are contacted within agreed service level. Adopt best practices to close each sale on the first call. Record data accurately and correctly. Update the relevant parties on registrations.
Best Practice and Best Advice (Call Quality and Staff Training):
- Using your training, help the contractor to choose the best product for their needs.
- Promptly answering inbound phone and email enquiries.
- Learn and adopt best practice to improve conversion rate and customer satisfaction.
- Maintain knowledge of products and authority levels on pricing, discounting, and price matching.
Gather Market Intelligence:
- Inform Management team of any notable promotions of competitors to allow Fair Pay Services to remain competitive.
Miscellaneous:
- Ensure new sign ups have all the needed compliance information to satisfy the companies code of conduct and meet the standards of our accreditations.
- As a staff member you are expected to champion the brand values and standards set.
- Continuously develop your knowledge and skills by keeping up to date with industry news.
- Follow agreed procedures and processes in accordance to our ISO 9001:2015 standards.
- Embrace change and work with your team and line manager to recognise areas for improvement.
- Follow company process to report instances of non-compliant practice, for review and correction by management.
- Proactively highlight areas where additional training may be required and ensure continuous performance improvement.
- Demonstrate your commitment to continuous improvement by making suggestions and taking on.
Key Performance Indicators:
- Your performance will be measured and you will be expected to achieve conversion rate targets across our brands and services as set by the business.
- Effectively manage your pipeline to maximise conversions.
- Calls answered on average within 30 seconds.
- Record all data accurately and with GDPR requirements.
- Make sensible suggestions to improve efficiency and conversion across the team.
- Log in and out on time.
- Score 97% or higher email and call quality.
- Achieve all SLAs.
- Less than 10% of calls dropped.
Salary depending on experience £22,000.00 - £25,000.00 Basic plus bonus.
Contractor Care Advisor in Northampton employer: Links Recruitment Ltd
Contact Detail:
Links Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contractor Care Advisor in Northampton
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Contractor Care Advisor. Understanding the nuances of managing inbound leads and providing excellent customer service will help you stand out during the interview process.
✨Tip Number 2
Brush up on your communication skills, especially over the phone. Since this role involves answering queries promptly and effectively, practising clear and concise communication can give you an edge.
✨Tip Number 3
Research the company’s products and services thoroughly. Being knowledgeable about what we offer will not only help you answer questions but also demonstrate your genuine interest in the role.
✨Tip Number 4
Stay updated on industry trends and competitor promotions. Showing that you are proactive about market intelligence can impress the management team and highlight your commitment to the role.
We think you need these skills to ace Contractor Care Advisor in Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, sales, or support roles. Emphasise any previous work with contractors or in a similar industry to show you understand the role.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the responsibilities of the Contractor Care Advisor position. Mention your ability to manage inbound leads and your commitment to customer satisfaction, as well as your understanding of compliance and best practices.
Showcase Your Communication Skills: Since this role involves answering queries via phone and email, highlight your strong communication skills. Provide examples of how you've successfully handled customer inquiries or resolved issues in the past.
Demonstrate Continuous Improvement: In your application, mention any instances where you've proactively sought training or suggested improvements in your previous roles. This aligns with the company's emphasis on continuous development and improvement.
How to prepare for a job interview at Links Recruitment Ltd
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Contractor Care Advisor. Familiarise yourself with the key tasks such as managing inbound leads, handling queries, and maintaining compliance. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Communication Skills
As this role involves answering phone and email enquiries, it's crucial to exhibit strong communication skills. Practice articulating your thoughts clearly and concisely, and be prepared to discuss how you've successfully handled customer interactions in the past.
✨Demonstrate Your Problem-Solving Abilities
Be ready to provide examples of how you've tackled challenges in previous roles. Highlight your ability to adopt best practices and improve customer satisfaction, as this aligns with the company's focus on conversion rates and service levels.
✨Research the Company and Competitors
Understanding Fair Pay Services and its competitors will give you an edge. Be prepared to discuss any notable promotions or market intelligence you've gathered, showing that you're proactive and engaged with the industry.
