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- Tasks: Lead customer service initiatives and manage daily operations for retail sites across the UK.
- Company: Join a top manufacturer and retailer known for quality and innovation in the retail sector.
- Benefits: Enjoy flexible working with 1-2 days in the office and remote options, plus travel opportunities.
- Why this job: Be part of a dynamic team shaping retail experiences while building valuable relationships.
- Qualifications: Experience in Admin, Retail, or Automotive project management; advanced MS Office skills required.
- Other info: Must be able to travel throughout the UK and work independently.
The predicted salary is between 36000 - 60000 £ per year.
We specialise in the recruitment of high quality candidates in the Retail sector. We have an excellent opportunity for a Customer Services Manager / Office Manager to join a leading manufacturer and retailer.
Location: Epsom, 1 to 2 days per week / home based with travel to retail sites throughout the UK.
Core Duties:
- Support in the development of leading retail sites in line with company brand and strategy.
- Support with the day to day running and workflow (i.e., presentations and reports) as requested by retailers.
- Support in the implementation of action plans utilising workflow processes from beginning to end.
- Support with the termination, transfer or appointment of new retail sites.
- Report on the development and status of the retail network.
- Develop good working relationships with stakeholders, potential retailers, and partners.
- Provide details to stakeholders of key market and industry trends.
- Support with the development of retail concepts.
- Recommend process efficiencies between retailers.
- Develop an understanding of retailer software systems.
Experience:
- Experience within Admin, Retail, or Automotive project management.
- Advanced MS Office skills, in particular Excel and PowerPoint - for report generation and presentations.
- Good commercial acumen and financial awareness with solid analytical skills.
- Able to travel throughout the UK as required.
- Able to work independently and manage own workload and priorities.
- Excellent communication and interpersonal skills.
- Good influencing and networking skills - can create strong working relationships with current and prospective partners / retailers / stakeholders.
Customer Services Manager employer: LinkPoint Resources
Contact Detail:
LinkPoint Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Manager
✨Tip Number 1
Network with professionals in the retail sector, especially those who have experience in customer service management. Attend industry events or join relevant online forums to connect with potential colleagues and learn about the latest trends.
✨Tip Number 2
Familiarise yourself with the specific software systems used by retailers. This knowledge can set you apart from other candidates and demonstrate your commitment to understanding the tools that will be essential in your role.
✨Tip Number 3
Prepare to discuss your experience with developing relationships with stakeholders. Think of examples where you've successfully influenced decisions or improved processes, as this will showcase your interpersonal skills during interviews.
✨Tip Number 4
Stay updated on market trends and challenges within the retail sector. Being knowledgeable about current issues will help you engage in meaningful conversations with interviewers and demonstrate your analytical skills.
We think you need these skills to ace Customer Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service management, retail, and project management. Use keywords from the job description to demonstrate that you meet the specific requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the retail sector and your ability to support the development of retail sites. Mention your advanced MS Office skills and how they will benefit the role.
Highlight Relevant Skills: Emphasise your communication, interpersonal, and analytical skills in your application. Provide examples of how you've successfully built relationships with stakeholders or improved processes in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at LinkPoint Resources
✨Research the Company
Before your interview, make sure to research the company thoroughly. Understand their brand values, recent developments, and the retail sector they operate in. This knowledge will help you tailor your responses and show genuine interest.
✨Prepare for Scenario Questions
As a Customer Services Manager, you'll likely face scenario-based questions. Prepare examples from your past experiences where you've successfully managed customer relationships or resolved conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Analytical Skills
Given the emphasis on analytical skills in the job description, be ready to discuss how you've used data to drive decisions in previous roles. Bring examples of reports or presentations you've created using Excel or PowerPoint to demonstrate your proficiency.
✨Highlight Your Communication Skills
Excellent communication is key for this role. Be prepared to discuss how you've built relationships with stakeholders and partners in the past. Consider sharing specific instances where your communication skills led to successful outcomes.
