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- Tasks: Lead customer service efforts and ensure a premium experience for clients.
- Company: Join a global luxury automotive brand known for its award-winning cars.
- Benefits: Enjoy private medical insurance, 25 days holiday, and flexible benefits.
- Why this job: Be the face of a prestigious brand and make a real impact on customer satisfaction.
- Qualifications: Customer service experience in luxury retail is preferred; automotive knowledge is a plus.
- Other info: Work in a dynamic team with rotating shifts, Monday to Sunday.
The predicted salary is between 36000 - 60000 £ per year.
We specialise in the recruitment of high quality candidates in the Customer Services / Customer Experience sector. We have an excellent opportunity for a Customer Service Supervisor / Customer Experience Lead to join a global luxury automotive manufacturer, selling an award-winning range of premium cars.
Job Purpose: The purpose of this role is to provide a professional and customer centric experience for their clientele. You will be the face of the brand and ensure current and potential customers know about the Brand difference, ensuring that you present their product and services, including the technology, features and benefits to ensure a unique sales experience. You will be passionate about cars and take pride in working for an exciting premium luxury automotive brand.
Core Duties:
- Effectively manage the customer experience through explanation of the business.
- Be a brand and product expert.
- Maintain accurate records of interactions with customers.
- Maintain regular contact with all assigned customers, ensuring they are completely satisfied with their products, services and experience.
- Ensure timely and effective internal communications with all stakeholders.
- Manage current and potential customers and ensure they understand the uniqueness of the brand.
Key Skills:
- Be a customer centric professional with excellent communications; preferably from a premium luxury retail background.
- Automotive experience is desirable.
- Be dedicated with a passion for excellent customer service and driven to succeed.
- Be able to build strong and effective relationships with customers and colleagues.
- Have the ability to multi-task, work under pressure and prioritise effectively.
- Have knowledge, experience and be effective in the use of CRM database systems.
- Be able to work in a team.
- Act and work with integrity at all times.
Benefits: Private Medical Insurance, 25 Days Holidays plus Bank holidays with option to buy/sell, Group Income Protection, Pension 6% Matched, Great Flexible Benefits including Dental, Access to ECS Car Scheme and access to Sponsored events! 5 days per week, covering Monday to Sunday, rotating days.
Customer Service Supervisor employer: LinkPoint Resources
Contact Detail:
LinkPoint Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Supervisor
✨Tip Number 1
Familiarise yourself with the luxury automotive market. Research the brand's history, values, and product range to demonstrate your passion and knowledge during interviews.
✨Tip Number 2
Network with professionals in the customer service and automotive sectors. Attend industry events or join relevant online forums to connect with potential colleagues and learn more about the role.
✨Tip Number 3
Prepare to showcase your customer-centric approach. Think of specific examples from your past experiences where you went above and beyond for customers, as this will highlight your suitability for the role.
✨Tip Number 4
Brush up on your CRM skills. Since the role requires effective use of CRM systems, being able to discuss your experience with these tools will set you apart from other candidates.
We think you need these skills to ace Customer Service Supervisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Customer Service Supervisor position. Tailor your application to highlight how your skills and experiences align with the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service, particularly in a luxury retail or automotive environment. Use specific examples to demonstrate your ability to manage customer relationships and provide exceptional service.
Show Your Passion: Express your enthusiasm for the automotive industry and the brand in your application. Mention any personal experiences with cars or customer service that showcase your dedication and passion for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Service Supervisor.
How to prepare for a job interview at LinkPoint Resources
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to ensure customer satisfaction, especially in a premium retail environment.
✨Demonstrate Brand Knowledge
Research the luxury automotive brand thoroughly before the interview. Be prepared to discuss their products, services, and what sets them apart from competitors. This will show your genuine interest and help you connect with the interviewers.
✨Highlight Your Communication Skills
As a Customer Service Supervisor, effective communication is key. Prepare to discuss how you've successfully managed customer interactions and internal communications in the past. Use examples that showcase your ability to build relationships and resolve issues.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle pressure. Think of situations where you had to multi-task or prioritise effectively, and be ready to explain your thought process and outcomes.
