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- Tasks: Support and develop ERP systems across Europe, ensuring smooth operations and user assistance.
- Company: Join a leading recruitment firm focused on high-quality candidates in the Support sector.
- Benefits: Enjoy opportunities for travel, professional development, and a dynamic work environment.
- Why this job: Be part of a collaborative team that values innovation and supports your growth.
- Qualifications: 3+ years in ERP implementation, strong IT skills, and excellent communication abilities required.
- Other info: Opportunity to work with diverse teams and contribute to impactful projects across Europe.
The predicted salary is between 36000 - 60000 £ per year.
We specialise in the recruitment of high quality candidates in the Support sector. We have an excellent opportunity for an Applications Support Analyst to maintain and develop current ERP systems across the company’s European network.
Core Duties:
- Provide support, including login assistance, user additions and access management
- Provide daily operations support and perform diagnostics, error logs and updates
- Keep the system updated with requests, issues, and resolutions
- Support with training, and inductions
- Provide deskside support to users
- Ensure the systems in Europe have robust data platforms to support efficient operation
- Develop process documentation for new systems and training
- Support change and risk management projects
- Support in the transition of solutions working with third party client teams
- Contribute to test conditions for system verification and user acceptance testing
- Support in quality management reviews
Key Experience:
- Minimum 3 years’ ERP implementation experience
- Experience from the design of methodologies to implementation methodologies
- Experience with large ERP systems (Monitor / Syspro)
- Experience working with Manufacturing, Customer Service, Purchasing and Finance modules
- Good general IT knowledge with applications, networks, storage, and infrastructure
- Excellent MS Office experience (Word, Excel, VISIO, and Power Point)
- Experience with CRM systems (desirable)
- Experience with SnowFlake and BMNP 2.0 or process mapping (desirable)
- Project management experience and able to multi-task (desirable)
- Great interpersonal and communication skills - able to work with different levels and cultures
- Commercial awareness of business functions and strategic planning
- Full driver’s licence and access to own vehicle
- Able to travel within Europe on occasion to support other offices
Applications Support Analyst employer: LinkPoint Resources
Contact Detail:
LinkPoint Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Applications Support Analyst
✨Tip Number 1
Familiarise yourself with the specific ERP systems mentioned in the job description, such as Monitor and Syspro. Having a solid understanding of these platforms will not only boost your confidence but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Brush up on your knowledge of process mapping and data management, especially with tools like SnowFlake and BMNP 2.0. Being able to discuss these topics fluently can set you apart from other candidates and show that you're ready to hit the ground running.
✨Tip Number 3
Prepare to showcase your project management skills by thinking of examples where you've successfully managed multiple tasks or projects simultaneously. This will highlight your ability to handle the demands of the Applications Support Analyst role effectively.
✨Tip Number 4
Since the role involves working with various teams across Europe, practice your interpersonal and communication skills. Be ready to share experiences where you've collaborated with diverse groups, as this will illustrate your adaptability and cultural awareness.
We think you need these skills to ace Applications Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in ERP systems, particularly any roles where you've provided support or managed user access. Emphasise your skills in diagnostics and error management, as these are key for the Applications Support Analyst role.
Craft a Strong Cover Letter: In your cover letter, explain why you're interested in the Applications Support Analyst position. Mention specific experiences that align with the core duties listed in the job description, such as your experience with training and user support.
Showcase Technical Skills: Be sure to include any technical skills that are relevant to the role, such as your proficiency with large ERP systems like Monitor or Syspro, and your experience with MS Office tools. Highlight any additional skills in CRM systems or process mapping that could set you apart.
Demonstrate Interpersonal Skills: Since the role requires great interpersonal and communication skills, provide examples in your application of how you've successfully worked with diverse teams or managed user training sessions. This will show that you can effectively support users across different levels and cultures.
How to prepare for a job interview at LinkPoint Resources
✨Showcase Your ERP Experience
Make sure to highlight your experience with ERP systems during the interview. Be prepared to discuss specific projects you've worked on, particularly those involving implementation and support of large ERP systems like Monitor or Syspro.
✨Demonstrate Problem-Solving Skills
As an Applications Support Analyst, you'll need to troubleshoot issues effectively. Prepare examples of how you've diagnosed problems in the past, including any error logs you've managed and how you resolved user access issues.
✨Communicate Clearly
Strong interpersonal skills are crucial for this role. Practice explaining technical concepts in simple terms, as you may need to train users or work with teams from different backgrounds. Clear communication can set you apart.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle real-world situations. Think about how you would approach training new users, managing change, or supporting quality management reviews, and be ready to share your thought process.
