Business Administration Assistant in Falkirk

Salary £26,228 - £26,626 per annum prorata (dependent on skills & experience).

Location: LinkLiving’s Link Academy in Falkirk.

Hours of Work: 22.5 per week (Monday to Friday, 8.45am-1.15pm).

Are you passionate about helping people to live a better life? Do you want to work for a charity where your health and wellbeing matter just as much as the people you support? Do you want to be part of a trauma‑informed team where you will be supported to develop creative and flexible ways of working?

At LinkLiving, our values and people are at the heart of everything we do including how we recruit our staff. It is important for us to find people who share our values, which are:

• Empathy (listen to and understand an individual’s needs and circumstances)
• Respect (treat others the way they wish to be treated)
• Integrity (be honest and have strong moral principles)
• Caring (show kindness and concern for others)

LinkLiving is a Scottish health and wellbeing charity that supports people to manage or overcome the effects of negative life experiences (including trauma, mental health challenges, poverty and inequality) so that they can build on their strengths and aspirations in order to live their best possible lives. We support people through a range of models including:

• Personal development and employability programmes
• Self‑help coaching
• Supported accommodation
• Care at home
• Housing support
• Befriending

The Link Academy team works primarily with people with complex and chaotic backgrounds. The service works hard and creatively to maintain the early engagement of participants. We support people by offering mental health and wellbeing programmes, independent living skills and a wide range of qualifications to support their progression including employability, tenancy, youth work and leadership award qualifications.

The Business Administration Assistant will provide a customer‑focused and comprehensive administrative and reception service to the Practice and Participation team and all stakeholders, including support to the Service Manager. The Business Administration Assistant is responsible for providing facilities management within Link Academy ensuring the building is fit for purpose and adhering to Health and Safety policy at all times. This post will include providing confidential administrative support; dealing with enquiries from a range of agencies; processing referrals, arranging initial assessments, and leading recruitment for courses for youths; preparing papers for meetings and training; tasks, materials and financial record keeping; data entry; stock control and ordering; arranging repairs and servicing for building; raising purchase orders, processing invoices and managing petty cash.

You are an organised and proactive individual with proven experience in an administrative role, confident in managing a varied workload and supporting efficient service delivery. You bring strong written and verbal communication skills, alongside excellent numeracy and literacy, enabling you to produce accurate work and communicate effectively with a wide range of people. You are highly IT literate, with hands‑on experience of Microsoft Office systems including Word, Excel and Outlook, as well as using the internet in a professional capacity. You are comfortable working with database systems and have experience using electronic document management systems to maintain accurate and up‑to‑date records. With excellent organisational and time management skills, you can prioritise tasks, meet deadlines and work both independently and as part of a team. You use your initiative to solve problems and respond flexibly to changing demands, ensuring a high‑quality and responsive service at all times. You have strong customer service skills and are committed to delivering a positive experience for everyone you work with. You value feedback and use it constructively to improve your performance. Importantly, you have experience of working in a person‑centred way, ensuring that the needs of individuals are at the heart of your approach.

For a comprehensive list of the essential and desirable criteria required for this post, please refer to the Job Specification in the Job information Pack above.

The benefits of being a LinkLiving employee (subject to the policies and benefit terms and conditions) include:

• Competitive salary, reviewed annually, and opportunity for annual performance related salary increases and discretionary non‑consolidated pay awards, subject to terms of the scheme
• 35 days’ holiday per year (inclusive of public holidays) pro rata plus additional 3 days pro rata after 3 years’ service
• Opportunity to buy and sell holiday
• Enhanced company sick and family friendly pay
• Access to paid SVQ qualifications and a wide range of learning and development opportunities
• Funded Disclosure Scotland and Scottish Social Services Council memberships
• Defined contribution pension scheme with generous employer contributions plus salary exchange and additional voluntary contribution options
• Access to a Salary Exchange car leasing scheme, subject to the terms of the scheme
• Healthcare cash plan for employees (and dependents) to support health and wellbeing plus discounts on shopping, restaurants, and other services
• Employee assistance programme for employees and their immediate household dependants to support health, mental and financial well‑being
• Access to purchase annual corporate clothing vouchers
• Access to a credit union savings and borrowing scheme
• Cycle to work scheme
• Access to discounts on mobile airtime plans and much more

This role is subject to PVG membership under the Disclosure (Scotland) Act 2020. Individuals who are barred from working with children or protected adults will not be considered for this position. Link will meet the cost of any new PVG scheme membership or membership update. We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds and from anyone who shares our commitment to inclusion. Our offices are fully accessible to wheelchair users and, as a Disability Confident Leader, we will interview all disabled candidates who meet the essential criteria.