Operations Senior Manager - Workplace & Employee Experience

Linklaters is a global law firm, providing legal services in 20 countries and through 30 offices. Linklaters is a people business. Being best in class in the eyes of our clients means that our people must be exceptional. We look not only for brilliant minds, but for people who will thrive in our environment: people who love working collaboratively and demonstrate the innovative, efficient, agile, entrepreneurial, and responsible mind‑set we aim to bring to every interaction. Ours is an environment of outperformance. We achieve this not with targets and incentives, but by fostering a positive, supportive, fair, and open atmosphere. We respect and value difference but insist on inclusivity. We celebrate all aspects of diversity and challenge any form of bias. This is vital to our ability to work as one team, with a common goal.

Shape the workplace experience for one of the world's leading law firms. As our Operations Senior Manager, Workplace & Employee Experience, you'll play a pivotal role in creating exceptional environments where our people, clients and visitors can thrive. This is far more than a traditional facilities position. You'll sit at the heart of how our workplaces evolve, leading the strategy, design and delivery of employee‑facing services across our UK estate. You'll combine operational excellence with innovation, using workplace data, technology and insights to shape spaces that are engaging, efficient and fit for the future. Working with senior stakeholders across the firm, you'll influence how people experience the workplace every day while driving projects that enhance collaboration, productivity and wellbeing.

• Leading the delivery of workplace and employee experience services across our UK offices
• Driving workplace transformation, design and change initiatives aligned to business needs
• Overseeing workplace projects, space planning and workplace optimisation
• Using data, smart building technology and workplace insights to inform strategic decision‑making
• Managing key supplier relationships and contracts to deliver exceptional service and value
• Owning workplace governance, policies, processes and performance reporting
• Leading continuous improvement initiatives that enhance engagement and service adoption
• Managing budgets and ensuring efficient investment across workplace experience programmes

This is a highly visible leadership role with the opportunity to make a lasting impact on how thousands of colleagues experience the workplace.

We're looking for an experienced workplace leader who combines strategic thinking with hands‑on delivery. You'll be someone who enjoys influencing senior stakeholders, solving complex challenges and creating workplace experiences that truly make a difference. You'll bring:

• Significant experience leading workplace, facilities or employee experience functions within a complex organisation
• A strong track record of delivering workplace transformation, office moves, redesigns or space optimisation projects
• Experience working across outsourced service models and managing multiple suppliers and contracts
• Excellent stakeholder management skills with the ability to influence and build credibility at senior levels
• Strong commercial acumen, including budget ownership and governance oversight
• Experience using workplace data, reporting and technology to drive decision‑making and continuous improvement
• A passion for creating outstanding employee experiences and service excellence
• Experience leading and developing high‑performing teams

Ideally, you'll also have experience within a professional services, legal or similarly fast‑paced corporate environment.

This role is based in London office, with a hybrid working model. Joining Team Linklaters will see you qualify for a range of benefits designed to reward the vital contribution you'll be making to our success. These include:

• Health & Wellbeing: Private Medical Insurance, Free in-house fitness centre and subsidised health club memberships, Free onsite GP service and periodic health assessments
• Finance: Pension and flexible savings options, Income protection and life assurance, Mortgage advice and will‑writing services
• Family & Lifestyle: Electric car and cycle to work schemes, Emergency family care, Additional holiday/birthday leave, Maternity/paternity/shared parental leave, Travel insurance and season ticket loan
• Option to join sports and social clubs, as well as our employee networks groups (such as our Gender Equality, With Pride, or Social Mobility Networks)

This list of duties and responsibilities above is not exhaustive. It is intended to describe the general content of, and requirements for, the performance of this job. As such, the role may also include the undertaking of additional tasks as required.

In the event that we make an offer to you, and where local legislation permits, we will conduct pre‑engagement screening checks that may include but are not limited to your professional and academic qualifications, your eligibility to work in the relevant jurisdiction, any criminal records, your financial stability and references from previous employers. Your offer will be subject to the successful completion of these checks which will be initiated following your consent.

As a responsible business, it is important that we represent the diversity of our people, our clients and our communities. We know that diversity makes us a better law firm and helps us attract the best talent, drive innovation with diversity of thought, and deliver the best experience to everyone who comes into contact with us. We recruit on the basis of merit, irrespective of age, disability, gender, gender identity, race or ethnicity, marital status, religion, sex, sexual orientation or any other status protected by the laws or regulations in the locations where we operate. Selection decisions, and the reasons for those decisions, are recorded at each stage of the selection process. Selection criteria and, where appropriate, technical skills tests are in place to measure an individual’s ability for the safe and effective performance of a job. Those involved in recruitment and selection decisions and processes are also provided with guidance on diversity issues. If you require reasonable adjustments to be made during the selection process, please talk to a member of the recruitment team so that any required adjustments can be made in advance. Specific experience requirements advertised on a role do not intend to preclude applications from candidates who may have more or less experience. Our intention is only to indicate a guideline as to the necessary skills for the role as described.