Ebilling Coordinator in London

Linklaters is a global law firm, providing legal services in 20 countries and through 30 offices. Linklaters is a people business. Being best in class in the eyes of our clients means that our people must be exceptional. We look not only for brilliant minds, but for people who will thrive in our environment: people who love working collaboratively and demonstrate the innovative, efficient, agile, entrepreneurial, and responsible mind-set we aim to bring to every interaction. Ours is an environment of outperformance. We achieve this not with targets and incentives, but by fostering a positive, supportive, fair, and open atmosphere. We respect and value difference but insist on inclusivity. We celebrate all aspects of diversity and challenge any form of bias. This is vital to our ability to work as one team, with a common goal.

As an eBilling Coordinator, you will play a key role in supporting the firm’s billing operations by managing client onboarding to eBilling platforms, maintaining accurate records, and ensuring a seamless transition from client setup through to ongoing billing activities. Working closely with colleagues across Finance and the wider business, you will help drive billing efficiency, ensure compliance with client and industry requirements, and contribute to the delivery of a high-quality service. This is an excellent opportunity to join a collaborative and globally connected Finance team, offering broad exposure, professional development, and the chance to make a meaningful impact on the firm’s financial operations.

Your Key Responsibilities:

• Manage the end-to-end onboarding of clients onto eBilling platforms, ensuring all requirements are accurately captured, configured, tested and validated prior to go-live.
• Act as the primary point of contact for clients throughout the onboarding process, building strong relationships, managing expectations and resolving queries in a timely manner.
• Set up, maintain and update client billing profiles, system configurations and supporting documentation across relevant eBilling platforms.
• Monitor invoice submissions to ensure compliance with client requirements, internal processes and agreed billing deadlines, resolving issues and exceptions as they arise.
• Identify, investigate and rectify billing and invoicing errors, working collaboratively with stakeholders to minimise delays and ensure accurate submissions.
• Maintain comprehensive and accurate records of onboarding activities, billing transactions and system changes to support audit, compliance and reporting requirements.
• Collaborate with Finance teams, Partners, Business Services colleagues and external clients to address billing-related queries, improve data accuracy and ensure a seamless billing experience.
• Produce reporting and management information on eBilling performance, while driving continuous process improvements to enhance operational efficiency, reduce onboarding times and support best practice billing processes.

What we’re looking for:

• Proven experience managing client onboarding activities across eBilling platforms, ideally within a legal, professional services or complex corporate environment.
• Strong working knowledge of eBilling systems, client billing portals and the technical requirements necessary to support successful client implementation and invoice submission.
• Demonstrated ability to work collaboratively with cross-functional teams to ensure billing deadlines are met and invoicing processes operate efficiently.
• Experience producing reports, analysing data and using management information to monitor billing performance, identify trends and support decision-making.
• Excellent communication and stakeholder management skills, with the confidence to build effective relationships with clients and colleagues at all levels of the organisation.
• A proactive, detail-oriented and solutions-focused approach, underpinned by professionalism, integrity and a commitment to delivering high-quality outcomes.

What's on offer:

This role can be based in our London offices, with a hybrid working model available. Joining Team Linklaters will see you qualify for a range of benefits designed to reward the vital contribution you'll be making to our success. These include:

• Health & Wellbeing: Private Medical Insurance, Free in-house fitness centre and subsidised health club memberships, Free onsite GP service and periodic health assessments.
• Finance: Pension and flexible savings options, Income protection and life assurance, Mortgage advice and will-writing services.
• Family & Lifestyle: Electric car and cycle to work schemes, Emergency family care, Additional holiday/birthday leave, Maternity/paternity/shared parental leave, Travel insurance and season ticket loan.
• Option to join sports and social clubs, as well as our employee networks groups (such as our Gender Equality, With Pride, or Social Mobility Networks).

If you think this role would suit you, please click apply below. We look forward to hearing from you!

Technical Skills: Billing Management, Client Billings, Data Entry, Data Management, Data Verification, Document Management, Electronic Billing, Process Automations, Quality Control (QC), Records Management, Regulatory Compliance, Vendor Management.

This list of duties and responsibilities above is not exhaustive. It is intended to describe the general content of, and requirements for, the performance of this job. As such, the role may also include the undertaking of additional tasks as required.

Application Policy: Applications and CVs (direct or via agency) are only accepted online via the portal. Queries related to our roles must be directed to the relevant recruitment team and not the partners, practices or stakeholders.