At a Glance
- Tasks: Manage client relationships in the Telecoms, Media & Business Services sector and drive growth.
- Company: Join Linklaters, a global law firm known for its collaborative and inclusive culture.
- Benefits: Enjoy private medical insurance, fitness perks, flexible savings, and additional holiday leave.
- Other info: Hybrid working model available with excellent career progression opportunities.
- Why this job: Be part of a dynamic team making a real impact in a fast-paced environment.
- Qualifications: Experience in client development and strong relationship-building skills required.
The predicted salary is between 60000 - 80000 £ per year.
About us
Linklaters is a global law firm, providing legal services in 20 countries and through 30 offices. Linklaters is a people business. Being best in class in the eyes of our clients means that our people must be exceptional. We look not only for brilliant minds, but for people who will thrive in our environment: people who love working collaboratively and demonstrate the innovative, efficient, agile, entrepreneurial, and responsible mind‑set we aim to bring to every interaction. Ours is an environment of outperformance. We achieve this not with targets and incentives, but by fostering a positive, supportive, fair, and open atmosphere. We respect and value difference but insist on inclusivity. We celebrate all aspects of diversity and challenge any form of bias. This is vital to our ability to work as one team, with a common goal.
The Role
We are looking for a Client Relationship Manager to play a pivotal role in delivering the Firm's Telecoms, Media & Business Services (TMBS) sector strategy, with a particular focus on digital infrastructure. Working closely with the Senior Sector Manager, sector leaders and relationship partners, you will support complex, fast‑moving and often cross‑border client relationships to drive profitable growth and long‑term client value. You will be welcomed into the BDM function as a key part of a globally diverse team, collaborating closely with local colleagues and the wider BDM community in a highly collegiate environment. The role offers a broad range of insight‑led CRM, business development and marketing activities, providing strong opportunities for learning and progression within a supportive, high‑performing team.
Your Key Responsibilities
- Develop a strong understanding of the global TMBS sector, including market dynamics, key players and client priorities, to support growth of existing relationships and development of new opportunities.
- Partner with relationship partners to deliver white‑space analysis and opportunity spotting across priority TMBS clients, focusing on complex, high‑value work, particularly within digital infrastructure, telecoms, media and business services.
- Manage a portfolio of TMBS clients, delivering effective account management, reporting and coordinated cross‑selling across practices and the global network.
- Drive proactive, insight‑led client engagement by leveraging firmwide sector, practice, knowledge and product capabilities to position the Firm for strategic, high‑margin work.
- Gather and analyse market intelligence and data‑led insights to inform BD strategies, pipeline management and targeted TMBS initiatives at both local and global levels.
- Support the development of win strategies, pitches and proposals, providing high‑quality input and collaborating with partners and bid teams to produce compelling client submissions.
- Build strong relationships with TMBS client contacts, relationship partners and internal stakeholders, including Pricing, Finance and Legal & Risk, to deliver a consistent and standout client experience.
- Champion effective use of Salesforce and CRM best practice, ensuring accurate reporting, strong adoption and continuous improvement in account management processes.
What we're looking for
- Proven client development experience within a legal or professional services environment.
- Strong relationship‑building skills, with the ability to establish trusted relationships with sector leaders, relationship teams and, where appropriate, clients.
- Good knowledge of the TMBS sector, including digital infrastructure, technology‑led services, regulatory frameworks and market trends.
- Solid understanding of CRM tools and best practice in strategic client relationship and account management.
- Experience identifying and developing strategic opportunities and supporting the successful winning of work from TMBS clients.
- Strong analytical, communication and organisational skills, with the confidence to work with data, reporting and client plans to support decision‑making.
What's on offer
This role can be based in our London offices, with a hybrid working model available. Joining Team Linklaters will see you qualify for a range of benefits designed to reward the vital contribution you'll be making to our success. These include:
- Private Medical Insurance
- Free in‑house fitness centre and subsidised health club memberships
- Free onsite GP service and periodic health assessments
- Pension and flexible savings options
- Income protection and life assurance
- Mortgage advice and will‑writing services
- Electric car and cycle to work schemes
- Emergency family care
- Additional holiday/birthday leave
- Maternity/paternity/shared parental leave
- Travel insurance and season ticket loan
- Option to join sports and social clubs, as well as our employee networks groups (such as our Gender Equality, With Pride, or Social Mobility Networks)
If you think this role would suit you, please click apply below. We look forward to hearing from you!
CRM, Telecoms, Media & Business Services in London employer: Linklaters
Linklaters is an exceptional employer that prioritises a collaborative and inclusive work culture, fostering an environment where employees can thrive and excel. With a strong focus on professional development, the role of Client Relationship Manager offers ample opportunities for growth within a supportive team, alongside a comprehensive benefits package that includes private medical insurance, fitness memberships, and flexible working arrangements in the vibrant city of London.
StudySmarter Expert Advice🤫
We think this is how you could land CRM, Telecoms, Media & Business Services in London
✨Tip Number 1
Get to know the company inside out! Research Linklaters' values, recent projects, and their approach to client relationships. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the interview process. Plus, it’s a great way to get insider info!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your skills align with the role of Client Relationship Manager. Be ready to discuss your experience in client development and how you can contribute to the TMBS sector strategy.
✨Tip Number 4
Don’t forget to showcase your analytical skills! Be prepared to talk about how you've used data to drive decisions in past roles. Linklaters values insight-led engagement, so demonstrate how you can bring that to the table.
We think you need these skills to ace CRM, Telecoms, Media & Business Services in London
Some tips for your application 🫡
Know Your Stuff:Before you start writing, make sure you understand the TMBS sector inside out. This will help you tailor your application and show us that you're genuinely interested in the role.
Be Yourself:We want to see your personality shine through! Don’t just list your skills; share stories that demonstrate how you've built relationships and tackled challenges in previous roles.
Tailor Your Application:Make sure to customise your CV and cover letter for this specific role. Highlight your experience with CRM tools and client development, and connect it back to what we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Linklaters
✨Know Your Sector Inside Out
Before the interview, dive deep into the Telecoms, Media & Business Services sector. Understand the key players, market dynamics, and current trends, especially in digital infrastructure. This knowledge will help you engage in meaningful conversations and demonstrate your genuine interest in the role.
✨Showcase Your Relationship-Building Skills
Prepare examples that highlight your ability to build and maintain strong client relationships. Think of specific instances where you've successfully collaborated with teams or clients, and be ready to discuss how you can apply those skills at Linklaters.
✨Be Data-Driven
Since the role involves gathering and analysing market intelligence, come prepared with insights or data points relevant to the TMBS sector. This shows that you can think analytically and are ready to support decision-making with solid evidence.
✨Familiarise Yourself with CRM Tools
Brush up on your knowledge of CRM tools, particularly Salesforce. Be ready to discuss how you've used these tools in the past to manage client relationships effectively. Highlight any best practices you follow to ensure accurate reporting and continuous improvement.
