Head of Operations, UK

Linklaters is a global law firm, providing legal services in 20 countries and through 30 offices. Linklaters is a people business. Being best in class in the eyes of our clients means that our people must be exceptional. We look not only for brilliant minds, but for people who will thrive in our environment: people who love working collaboratively and demonstrate the innovative, efficient, agile, entrepreneurial, and responsible mind-set we aim to bring to every interaction. Ours is an environment of outperformance. We achieve this not with targets and incentives, but by fostering a positive, supportive, fair, and open atmosphere. We respect and value difference but insist on inclusivity. We celebrate all aspects of diversity and challenge any form of bias. This is vital to our ability to work as one team, with a common goal.

The Role: We’re looking for a senior operations leader to take on a high‐profile role within our firm. As Head of Operations, UK, you’ll lead the operational agenda for Linklaters’ UK footprint — a flagship environment at the centre of the firm. This is a role with scale, visibility and expectation. A significant proportion of the firm’s global revenue is driven through the UK, and operations plays a critical role in how that platform performs day to day. This is not a back‐office role. Operations is treated as a core part of the business and people agenda, and you’ll work closely with the firm's most senior leaders, as well as partners and stakeholders across the firm.

The role will see you:

• Own UK operational oversight within a global, matrixed organisation
• Lead relationships with multiple outsourced service providers, driving performance, consistency and value
• Act as a senior partner to the business, balancing pace, risk and delivery across a complex operational landscape

A key focus is the client and visitor experience. The ambition is simple and demanding: to be best in class. Operations plays a central role in setting a benchmark others look to. As our headquarters, our London office has always been in the spotlight. What sets this role apart is the level of visibility and accountability that comes with it. With sustained investment, senior attention and a platform that genuinely matters, this is a role for someone who wants influence, challenge and impact.

What we're looking for: You’ll be a credible, senior operations leader who is comfortable operating at the centre of a complex organisation. We’re looking for:

• Experience working in a global, matrixed environment
• Strong capability managing multiple outsourced providers and holding them to account
• Excellent stakeholder management skills, with the confidence to work closely with senior leaders and partners
• Experience running a large, high‐profile headquarters or flagship operation
• A commercial, pragmatic approach, with a clear focus on operational excellence and experience

This role will suit someone who enjoys visibility, influence and challenge — and who wants to play a defining role in how a globally significant organisation operates at its best.

What's on offer: Joining Team Linklaters will see you qualify for a range of benefits designed to reward the vital contribution you'll be making to our success. These include:

• Health & Wellbeing: Private Medical Insurance, Free in-house fitness centre and subsidised health club memberships, Free onsite GP service and periodic health assessments
• Finance: Pension and flexible savings options, Income protection and life assurance, Mortgage advice and will-writing services
• Family & Lifestyle: Electric car and cycle to work schemes, Emergency family care, Additional holiday/birthday leave, Maternity/paternity/shared parental leave, Travel insurance and season ticket loan, Option to join sports and social clubs, as well as our employee networks groups (such as our Gender Equality, With Pride, or Social Mobility Networks)

If you think this role would suit you, please click apply below. We look forward to hearing from you!

Technical Skills: Budget Management, Change Management, Contract Management, Facility Management, Lease Management, Project Management, Security Management, Strategic Sourcing, Sustainability Strategy, Vendor Management. This list of duties and responsibilities above is not exhaustive. It is intended to describe the general content of, and requirements for, the performance of this job. As such, the role may also include the undertaking of additional tasks as required.

Application Policy: Applications and CVs (direct or via agency) are only accepted online via the portal. Queries related to our roles must be directed to the relevant recruitment team and not the partners, practices or stakeholders.

This is the place where talent meets opportunity and where passion meets purpose. At Linklaters, the work we do means carving a path through unexplored territory, working on complex legal matters, across jurisdictions and borders and providing outstanding service and confidence to our clients. Having the vision to see things differently and the determination to deliver excellence, every time. That’s what makes us who we are. You can see your true potential connecting with dynamic colleagues all over the world, united by purpose and shared values and working together as one inclusive, collaborative team. With second to none training and support, this is the place where you meet your future.

This is Linklaters.

In the event that we make an offer to you, and where local legislation permits, we will conduct pre-engagement screening checks that may include but are not limited to your professional and academic qualifications, your eligibility to work in the relevant jurisdiction, any criminal records, your financial stability and references from previous employers. Your offer will be subject to the successful completion of these checks which will be initiated following your consent.

As a responsible business, it is important that we represent the diversity of our people, our clients and our communities. We know that diversity makes us a better law firm and helps us attract the best talent, drive innovation with diversity of thought, and deliver the best experience to everyone who comes into contact with us. We recruit on the basis of merit, irrespective of age, disability, gender, gender identity, race or ethnicity, marital status, religion, sex, sexual orientation or any other status protected by the laws or regulations in the locations where we operate. Selection decisions, and the reasons for those decisions, are recorded at each stage of the selection process. Selection criteria and, where appropriate, technical skills tests are in place to measure an individual’s ability for the safe and effective performance of a job. Those involved in recruitment and selection decisions and processes are also provided with guidance on diversity issues. If you require reasonable adjustments to be made during the selection process, please talk to a member of the recruitment team so that any required adjustments can be made in advance. Specific experience requirements advertised on a role do not intend to preclude applications from candidates who may have more or less experience. Our intention is only to indicate a guideline as to the necessary skills for the role as described.