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- Tasks: Lead global transformation of facilities and workspace operations, enhancing employee and visitor experiences.
- Company: Join Linklaters, a top global law firm known for its collaborative and inclusive culture.
- Benefits: Enjoy hybrid working, private medical insurance, fitness perks, and additional holiday leave.
- Why this job: Shape the future of workspace operations while driving innovation and inclusivity in a supportive environment.
- Qualifications: 10+ years in transformation initiatives, with expertise in facilities management and workplace strategy required.
- Other info: This is a single contributor role, directly supporting the Chief Delivery and Operations Officer.
The predicted salary is between 72000 - 100000 £ per year.
Head of Operations Transformation (Workspace; Facilities)
Join to apply for the Head of Operations Transformation (Workspace; Facilities) role at Linklaters
Head of Operations Transformation (Workspace; Facilities)
Join to apply for the Head of Operations Transformation (Workspace; Facilities) role at Linklaters
Get AI-powered advice on this job and more exclusive features.
Linklaters is a global law firm, with 31 offices in 21 countries worldwide.
Linklaters is a people business. Being best in class in the eyes of our clients means that our people must be exceptional.
We look not only for brilliant minds, but for people who will thrive in our environment: people who love working collaboratively and demonstrate the innovative, efficient, agile, entrepreneurial, and responsible mind-set we aim to bring to every interaction.
Ours is an environment of outperformance. We achieve this not with targets and incentives, but by fostering a positive, supportive, fair, and open atmosphere.
We respect and value difference but insist on inclusivity. We celebrate all aspects of diversity and challenge any form of bias. This is vital to our ability to work as one team, with a common goal.
Head of Operations Transformation – The role:
As Head of Operations Transformation, your primary focus will be to define and deliver a global roadmap that elevates facilities operations, workspace experience, and operational service delivery. You will shape the strategy and drive the execution of critical transformation initiatives – with particular emphasis on optimising physical spaces, facilities management, employee and visitor experience, and ensuring our operations set the benchmark for quality, efficiency, and innovation.
- Lead the transformation of our global facilities and workspace operations, enhancing front-of-house services, employee and visitor experience, environmental standards, security, maintenance, and space utilisation across all sites.
- Evaluate and redesign operational models and workflows for facilities, real estate and workspace management, embedding technology-enabled solutions to achieve efficiency and consistency.
- Champion best-in-class facilities and workspace standards, establishing unified frameworks, governance, and key performance indicators (KPIs) to improve service quality and user satisfaction globally.
- Oversee the adoption of new tools, technologies and scalable solutions for facilities and office services – from building management systems (BMS) to workspace booking and visitor management platforms.
- Lead and sponsor cross-regional workspace-related transformation projects, ensuring effective stakeholder engagement and sustainable value delivery.
- Monitor and report on progress, including improvements in cost savings, operational resilience, environmental and employee experience metrics.
- Partner with senior leadership and office managers to ensure alignment of transformation objectives with local facilities and workspace needs.
Please note that this an single contributor role, working as a right-hand person to our Chief Delivery and Operations Officer.
Head of Operations Transformation – What we're looking for:
- At least ten years' experience leading complex transformation initiatives in a global, matrixed environment, with a strong focus on facilities management, workplace experience, and real estate operations.
- Proven track record of optimising hard and soft facilities services, space planning, workplace strategy, front-of-house operations, and change management in large, multi-site corporate environments.
- Extensive knowledge of modern facilities management models, health and safety, sustainability, hybrid workplace trends and service design.
- Demonstrable expertise in deploying new technologies in facilities and workspace settings, with an understanding of data-driven decision making.
- Strength in building relationships with senior stakeholders, influencing change, and fostering a culture of operational excellence and inclusivity.
- Ability to set and govern KPIs, implement frameworks, drive compliance, and measure value delivered across a diverse portfolio of sites.
- Strategic thinker with a proactive, solutions-driven approach, ready to lead cultural and behavioural change on a global scale.
Head of Operations Transformation – What's on offer:
This role is based at the Linklaters London office with a hybrid working model available.
Joining Team Linklaters will see you qualify for a range of benefits designed to reward the vital contribution you'll be making to our success. These include:
- Private Medical Insurance
- Free in-house fitness centre and subsidised health club memberships
- Free onsite GP service and periodic health assessments
Finance
- Pension and flexible savings options
- Income protection and life assurance
- Mortgage advice and will-writing services.
Family & Lifestyle
- Electric car and cycle to work schemes.
- Emergency family care
- Additional holiday/birthday leave.
- Maternity/paternity/shared parental leave.
- Travel insurance and season ticket loan
- Option to join sports and social clubs, as well as our employee networks groups (such as our Gender Equality, With Pride, or Social Mobility Networks)
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Head of Operations Transformation (Workspace; Facilities) (London) employer: Linklaters
Contact Detail:
Linklaters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations Transformation (Workspace; Facilities) (London)
✨Tip Number 1
Familiarise yourself with the latest trends in facilities management and workplace experience. Understanding concepts like hybrid work models and sustainability will help you align your vision with Linklaters' goals.
✨Tip Number 2
Network with professionals in the legal and corporate facilities management sectors. Engaging with industry peers can provide insights into best practices and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss specific transformation initiatives you've led in the past. Be ready to share measurable outcomes and how you overcame challenges, as this will demonstrate your capability to drive change effectively.
✨Tip Number 4
Showcase your ability to build relationships with senior stakeholders. Think of examples where you've influenced change or fostered a culture of inclusivity, as these qualities are highly valued at Linklaters.
We think you need these skills to ace Head of Operations Transformation (Workspace; Facilities) (London)
Some tips for your application 🫡
Understand the Role: Before you start writing your application, make sure you fully understand the responsibilities and requirements of the Head of Operations Transformation role. Tailor your application to highlight how your experience aligns with their needs.
Highlight Relevant Experience: Emphasise your experience in leading complex transformation initiatives, particularly in facilities management and workplace strategy. Use specific examples that demonstrate your success in optimising operations and enhancing user experiences.
Showcase Your Skills: Clearly outline your skills related to modern facilities management models, data-driven decision making, and stakeholder engagement. Make sure to mention any technologies you've implemented that improved operational efficiency.
Craft a Compelling Cover Letter: Write a cover letter that not only summarises your CV but also conveys your passion for the role and the company. Discuss how you can contribute to fostering a culture of inclusivity and operational excellence at Linklaters.
How to prepare for a job interview at Linklaters
✨Understand the Company Culture
Linklaters values collaboration, inclusivity, and innovation. Make sure to research their culture and be prepared to discuss how your values align with theirs. Share examples of how you've thrived in similar environments.
✨Showcase Your Transformation Experience
As the Head of Operations Transformation, you'll need to demonstrate your experience in leading complex transformation initiatives. Prepare specific examples of past projects where you optimised facilities management or improved workplace experiences.
✨Highlight Your Stakeholder Engagement Skills
Building relationships with senior stakeholders is crucial for this role. Be ready to discuss how you've influenced change and fostered a culture of operational excellence in previous positions. Use concrete examples to illustrate your approach.
✨Prepare for Technical Questions
Given the emphasis on technology in this role, brush up on modern facilities management models and data-driven decision-making. Be prepared to discuss how you've implemented new technologies in past roles and the impact they had on operations.
