Director - Business Transformation and Operations

Head of Operations Transformation (Workspace; Facilities) Join to apply for the Head of Operations Transformation (Workspace; Facilities) role at Linklaters Head of Operations Transformation (Workspace; Facilities) Join to apply for the Head of Operations Transformation (Workspace; Facilities) role at Linklaters Linklaters is a global law firm, with 31 offices in 21 countries worldwide. Linklaters is a people business. We look not only for brilliant minds, but for people who will thrive in our environment: people who love working collaboratively and demonstrate the innovative, efficient, agile, entrepreneurial, and responsible mind-set we aim to bring to every interaction. We celebrate all aspects of diversity and challenge any form of bias. Head of Operations Transformation – The role: As Head of Operations Transformation, your primary focus will be to define and deliver a global roadmap that elevates facilities operations, workspace experience, and operational service delivery. You will shape the strategy and drive the execution of critical transformation initiatives – with particular emphasis on optimising physical spaces, facilities management, employee and visitor experience, and ensuring our operations set the benchmark for quality, efficiency, and innovation. Lead the transformation of our global facilities and workspace operations, enhancing front-of-house services, employee and visitor experience, environmental standards, security, maintenance, and space utilisation across all sites. Evaluate and redesign operational models and workflows for facilities, real estate and workspace management, embedding technology-enabled solutions to achieve efficiency and consistency. Champion best-in-class facilities and workspace standards, establishing unified frameworks, governance, and key performance indicators (KPIs) to improve service quality and user satisfaction globally. Oversee the adoption of new tools, technologies and scalable solutions for facilities and office services – from building management systems (BMS) to workspace booking and visitor management platforms. Lead and sponsor cross-regional workspace-related transformation projects, ensuring effective stakeholder engagement and sustainable value delivery. Partner with senior leadership and office managers to ensure alignment of transformation objectives with local facilities and workspace needs. Please note that this an single contributor role, working as a right-hand person to our Chief Delivery and Operations Officer. Head of Operations Transformation – What we\’re looking for: At least ten years\’ experience leading complex transformation initiatives in a global, matrixed environment, with a strong focus on facilities management, workplace experience, and real estate operations. Proven track record of optimising hard and soft facilities services, space planning, workplace strategy, front-of-house operations, and change management in large, multi-site corporate environments. Extensive knowledge of modern facilities management models, health and safety, sustainability, hybrid workplace trends and service design. Demonstrable expertise in deploying new technologies in facilities and workspace settings, with an understanding of data-driven decision making. Strength in building relationships with senior stakeholders, influencing change, and fostering a culture of operational excellence and inclusivity. Ability to set and govern KPIs, implement frameworks, drive compliance, and measure value delivered across a diverse portfolio of sites. Head of Operations Transformation – What\’s on offer: This role is based at the Linklaters London office with a hybrid working model available. Private Medical Insurance Free in-house fitness centre and subsidised health club memberships Free onsite GP service and periodic health assessments Pension and flexible savings options Income protection and life assurance Mortgage advice and will-writing services. Electric car and cycle to work schemes. Additional holiday/birthday leave. Maternity/paternity/shared parental leave. Travel insurance and season ticket loan Option to join sports and social clubs, as well as our employee networks groups (such as our Gender Equality, With Pride, or Social Mobility Networks) Employment type Full-time Sign in to set job alerts for “Head of Operations” roles. Head of Strategy & Transformation – EMEA We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #