Client Relationship Manager, TMBS

Linklaters is a global law firm, providing legal services in 20 countries and through 30 offices. Linklaters is a people business. Being best in class in the eyes of our clients means that our people must be exceptional. We look not only for brilliant minds, but for people who will thrive in our environment: people who love working collaboratively and demonstrate the innovative, efficient, agile, entrepreneurial, and responsible mind-set we aim to bring to every interaction. Ours is an environment of outperformance. We achieve this not with targets and incentives, but by fostering a positive, supportive, fair, and open atmosphere. We respect and value difference but insist on inclusivity. We celebrate all aspects of diversity and challenge any form of bias. This is vital to our ability to work as one team, with a common goal.

The Role:

We are looking for a Customer Relationship Manager to play a pivotal role in delivering the Firm’s Telecoms, Media & Business Services (TMBS) sector strategy, with a particular focus on digital infrastructure. Working closely with the Senior Sector Manager, sector leaders and relationship partners, you will support complex, fast‐moving and often cross‐border client relationships to drive profitable growth and long‐term client value. You will be welcomed into the BDM function as a key part of a globally diverse team, collaborating closely with local colleagues and the wider BDM community in a highly collegiate environment. The role offers a broad range of insight‐led CRM, business development and marketing activities, providing strong opportunities for learning and progression within a supportive, high‐performing team.

Your Key Responsibilities:

• Develop a strong understanding of the global TMBS sector, including market dynamics, key players and client priorities, to support growth of existing relationships and development of new opportunities.
• Partner with relationship partners to deliver white‐space analysis and opportunity spotting across priority TMBS clients, focusing on complex, high‐value work, particularly within digital infrastructure, telecoms, media and business services.
• Manage a portfolio of TMBS clients, delivering effective account management, reporting and coordinated cross‐selling across practices and the global network.
• Drive proactive, insight‐led client engagement by leveraging firmwide sector, practice, knowledge and product capabilities to position the Firm for strategic, high‐margin work.
• Gather and analyse market intelligence and data‐led insights to inform BD strategies, pipeline management and targeted TMBS initiatives at both local and global levels.
• Support the development of win strategies, pitches and proposals, providing high‐quality input and collaborating with partners and bid teams to produce compelling client submissions.
• Build strong relationships with TMBS client contacts, relationship partners and internal stakeholders, including Pricing, Finance and Legal & Risk, to deliver a consistent and standout client experience.
• Champion effective use of Salesforce and CRM best practice, ensuring accurate reporting, strong adoption and continuous improvement in account management processes.

What we’re looking for:

• Proven client development experience within a legal or professional services environment.
• Strong relationship‐building skills, with the ability to establish trusted relationships with sector leaders, relationship teams and, where appropriate, clients.
• Good knowledge of the TMBS sector, including digital infrastructure, technology‐led services, regulatory frameworks and market trends.
• Solid understanding of CRM tools and best practice in strategic client relationship and account management.
• Experience identifying and developing strategic opportunities and supporting the successful winning of work from TMBS clients.
• Strong analytical, communication and organisational skills, with the confidence to work with data, reporting and client plans to support decision‐making.

What's on offer:

This role can be based in our London offices, with a hybrid working model available. Joining Team Linklaters will see you qualify for a range of benefits designed to reward the vital contribution you'll be making to our success. These include:

• Health & Wellbeing: Private Medical Insurance, Free in-house fitness centre and subsidised health club memberships, Free onsite GP service and periodic health assessments.
• Finance: Pension and flexible savings options, Income protection and life assurance, Mortgage advice and will-writing services.
• Family & Lifestyle: Electric car and cycle to work schemes, Emergency family care, Additional holiday/birthday leave, Maternity/paternity/shared parental leave, Travel insurance and season ticket loan, Option to join sports and social clubs, as well as our employee networks groups (such as our Gender Equality, With Pride, or Social Mobility Networks).

If you think this role would suit you, please click apply below. We look forward to hearing from you!

Technical Skills

This list of duties and responsibilities above is not exhaustive. It is intended to describe the general content of, and requirements for, the performance of this job. As such, the role may also include the undertaking of additional tasks as required.

Application Policy

Applications and CVs (direct or via agency) are only accepted online via the portal. Queries related to our roles must be directed to the relevant recruitment team and not the partners, practices or stakeholders.

At Linklaters, the work we do means carving a path through unexplored territory, working on complex legal matters, across jurisdictions and borders and providing outstanding service and confidence to our clients. Having the vision to see things differently and the determination to deliver excellence, every time. That’s what makes us who we are. You can see your true potential connecting with dynamic colleagues all over the world, united by purpose and shared values and working together as one inclusive, collaborative team. With second to none training and support, this is the place where you meet your future.

This is Linklaters.

In the event that we make an offer to you, and where local legislation permits, we will conduct pre-engagement screening checks that may include but are not limited to your professional and academic qualifications, your eligibility to work in the relevant jurisdiction, any criminal records, your financial stability and references from previous employers. Your offer will be subject to the successful completion of these checks which will be initiated following your consent.

As a responsible business, it is important that we represent the diversity of our people, our clients and our communities. We know that diversity makes us a better law firm and helps us attract the best talent, drive innovation with diversity of thought, and deliver the best experience to everyone who comes into contact with us. We recruit on the basis of merit, irrespective of age, disability, gender, gender identity, race or ethnicity, marital status, religion, sex, sexual orientation or any other status protected by the laws or regulations in the locations where we operate. Selection decisions, and the reasons for those decisions, are recorded at each stage of the selection process. Selection criteria and, where appropriate, technical skills tests are in place to measure an individual’s ability for the safe and effective performance of a job.