At a Glance
- Tasks: Manage client relationships in the Telecoms, Media & Business Services sector and drive growth.
- Company: Join Linklaters, a global law firm known for collaboration and innovation.
- Benefits: Enjoy private medical insurance, fitness perks, flexible savings, and additional leave.
- Other info: Diverse and inclusive workplace with excellent career progression opportunities.
- Why this job: Be part of a high-performing team making a real impact in digital infrastructure.
- Qualifications: Experience in client development and strong relationship-building skills required.
The predicted salary is between 55000 - 65000 £ per year.
About us: Linklaters is a global law firm, providing legal services in 20 countries and through 30 offices. We thrive on collaboration, innovation, efficiency, agility, entrepreneurship and responsibility, fostering a positive, supportive and inclusive environment for all.
We are looking for a Client Relationship Manager to play a pivotal role in delivering the Firm’s Telecoms, Media & Business Services (TMBS) sector strategy, with a particular focus on digital infrastructure. Working closely with the Senior Sector Manager, sector leaders and relationship partners, you will support complex, fast‑moving and often cross‑border client relationships to drive profitable growth and long‑term client value. The role offers a broad range of insight‑led CRM, business development and marketing activities, providing strong opportunities for learning and progression within a supportive, high‑performing team.
Responsibilities
- Develop a strong understanding of the global TMBS sector, including market dynamics, key players and client priorities, to support growth of existing relationships and development of new opportunities.
- Partner with relationship partners to deliver white‑space analysis and opportunity spotting across priority TMBS clients, focusing on complex, high‑value work, particularly within digital infrastructure, telecoms, media and business services.
- Manage a portfolio of TMBS clients, delivering effective account management, reporting and coordinated cross‑selling across practices and the global network.
- Drive proactive, insight‑led client engagement by leveraging firmwide sector, practice, knowledge and product capabilities to position the Firm for strategic, high‑margin work.
- Gather and analyse market intelligence and data‑led insights to inform BD strategies, pipeline management and targeted TMBS initiatives at both local and global levels.
- Support the development of win strategies, pitches and proposals, providing high‑quality input and collaborating with partners and bid teams to produce compelling client submissions.
- Build strong relationships with TMBS client contacts, relationship partners and internal stakeholders, including Pricing, Finance and Legal & Risk, to deliver a consistent and standout client experience.
- Champion effective use of Salesforce and CRM best practice, ensuring accurate reporting, strong adoption and continuous improvement in account management processes.
Qualifications
- Proven client development experience within a legal or professional services environment.
- Strong relationship‑building skills, with the ability to establish trusted relationships with sector leaders, relationship teams and, where appropriate, clients.
- Good knowledge of the TMBS sector, including digital infrastructure, technology‑led services, regulatory frameworks and market trends.
- Solid understanding of CRM tools and best practice in strategic client relationship and account management.
- Experience identifying and developing strategic opportunities and supporting the successful winning of work from TMBS clients.
- Strong analytical, communication and organisational skills, with the confidence to work with data, reporting and client plans to support decision‑making.
Benefits
- Health & Wellbeing: Private Medical Insurance; free on‑site fitness centre and subsidised health club memberships; free on‑site GP service and periodic health assessments.
- Finance: Pension and flexible savings options; income protection and life assurance; mortgage advice and will‑writing services.
- Family & Lifestyle: Electric car and cycle to work schemes; emergency family care; additional holiday/birthday leave; maternity, paternity and shared parental leave; travel insurance and season ticket loan.
- Professional & Social: Option to join sports and social clubs and employee networks such as Gender Equality, With Pride and Social Mobility Networks.
EEO Statement
We recruit on the basis of merit and are committed to diversity and inclusion. We do not discriminate on the basis of age, disability, gender, gender identity, race or ethnicity, marital status, religion, sex, sexual orientation or any other status protected by law. Reasonable adjustments may be provided during the selection process to accommodate individual needs.
Client Relationship Manager, Telecoms, Media & Business Services employer: Linklaters
Linklaters is an exceptional employer that champions collaboration and innovation within a supportive and inclusive environment. As a Client Relationship Manager in the Telecoms, Media & Business Services sector, you will benefit from extensive professional development opportunities, a strong focus on employee wellbeing, and a vibrant work culture that encourages personal growth and teamwork. With access to comprehensive health benefits, flexible savings options, and a commitment to diversity, Linklaters stands out as a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relationship Manager, Telecoms, Media & Business Services
✨Tip Number 1
Get to know the TMBS sector inside out! Research market trends, key players, and client priorities. This knowledge will help you stand out in conversations and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Connect with industry professionals on LinkedIn and attend relevant events. Building relationships can open doors and give you insights that are invaluable during interviews.
✨Tip Number 3
Practice your pitch! Be ready to discuss how you can drive growth and deliver value to clients. Tailor your examples to highlight your experience in managing complex client relationships.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to our success.
We think you need these skills to ace Client Relationship Manager, Telecoms, Media & Business Services
Some tips for your application 🫡
Know Your Stuff:Before you start writing, make sure you understand the TMBS sector inside out. This will help you tailor your application and show us that you're genuinely interested in the role.
Show Off Your Skills:Highlight your client development experience and relationship-building skills. We want to see how you've successfully managed client relationships in the past, so don’t hold back!
Be Data-Driven:Since we love insights, include any experience you have with market intelligence and data analysis. This will demonstrate your ability to support decision-making and drive strategies effectively.
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Linklaters
✨Know Your TMBS Sector
Before the interview, dive deep into the Telecoms, Media & Business Services sector. Familiarise yourself with current market trends, key players, and client priorities. This knowledge will not only impress your interviewers but also help you articulate how you can contribute to their growth strategy.
✨Build Relationships
Since this role is all about client relationships, think of examples from your past experiences where you've successfully built and maintained strong relationships. Be ready to discuss how you can leverage these skills to enhance client engagement and drive profitable growth for the firm.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical abilities by discussing how you've used data to inform business development strategies in the past. Bring examples of how you've gathered market intelligence and turned insights into actionable plans that benefited your previous employers.
✨Familiarise Yourself with CRM Tools
Since the role involves championing Salesforce and CRM best practices, make sure you're comfortable discussing your experience with these tools. Highlight any specific instances where you've improved account management processes or reporting accuracy in your previous roles.
