BDM Manager, Business Owner (Sitecore)

Linklaters is a multi-national commercial law firm, with 31 offices in 21 countries worldwide. We have been named as one of The Times’ Top 50 Employers for Women, recognised by Stonewall as a top employer for LGBTQ+ inclusion, and by the Social Mobility Employer Index as a top employer for advancing social mobility. We recognise that one size does not fit all. Our goal is to embed flexibility across our firm by giving everyone the opportunity to work in an agile way, whether as a regular pattern or on an ad hoc basis, and we will be happy to discuss this further. We love hearing from anyone who is enthusiastic about changing the legal industry. Not sure you meet all qualifications? Let us decide! Research shows that women and members of other under-represented groups tend to not apply to jobs when they think they may not meet every qualification, when, in fact, they often do! At Linklaters, we are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

The role: Act as the business owner for Sitecore products, supporting the Business Development & Marketing (BDM) function. Collaborate with the broader BDM community to understand and document business requirements, ensuring alignment with business objectives and firm strategy. Partner with technology teams to shape the technology roadmap that fulfils BDM needs. Own the strategy and objectives for BDM workflows enabled by Sitecore platforms. Define business requirements and KPIs to ensure systems meet BDM goals. Serve as a key link between BDM, fee earners, and IT, clearly articulating and prioritising end-user needs. Advocate for user adoption by driving best practices, training, and efficient workflow usage. Lead change management initiatives to ensure users engage effectively with Sitecore tools and workflows. Monitor and measure the impact of Sitecore tools on client and business development outcomes, using data-driven insights to assess success. Gather and synthesise user feedback to propose technology enhancements that boost usability, efficiency, and innovation.

What we're looking for: Proven expertise and hands-on experience with Sitecore products. Certifications or formal training are highly desirable. A track record of success as a business owner in the legal or professional services sector, ideally within a complex B2B environment. Strong ability to document business requirements from non-technical stakeholders and translate them into actionable insights. Excellent collaboration skills to foster effective teamwork across cross-functional teams and stakeholders. Outstanding communication skills to gather input, provide thoughtful feedback, and advocate for solutions that align with user needs. A genuine interest in continuous improvement, with a proactive approach to solving technology and workflow challenges. A collaborative mindset and the ability to actively contribute to and participate in communities of practice.

This is a fantastic role for someone wanting to join a supportive, innovation-focused team that bridges business development, marketing, and technology at one of the world's leading law firms.

What's on offer: This role is based at the Linklaters London office with a hybrid working model available. Joining Team Linklaters will see you qualify for a range of benefits designed to reward the vital contribution you'll be making to our success. These include:

• Health & Wellbeing: Private Medical Insurance, Free in-house fitness centre and subsidised health club memberships, Free onsite GP service and periodic health assessments.
• Finance: Pension and flexible savings options, Income protection and life assurance, Mortgage advice and will-writing services.
• Family & Lifestyle: Electric car and cycle to work schemes, Emergency family care, Additional holiday/birthday leave, Maternity/paternity/shared parental leave, Travel insurance and season ticket loan, Option to join sports and social clubs, as well as our employee networks groups (such as our Gender Equality Network, With Pride, or Social Mobility Networks).

This list of duties and responsibilities above is not exhaustive. It is intended to describe the general content of, and requirements for, the performance of this job. As such, the role may also include the undertaking of additional tasks as required.

Application Policy: Applications and CVs (direct or via agency) are only accepted online via the portal. Queries related to our roles must be directed to the relevant recruitment team and not the partners, practices or stakeholders.