Linklaters is a global law firm, providing legal services in 20 countries and through 30 offices. Linklaters is a people business. Being best in class in the eyes of our clients means that our people must be exceptional. We look not only for brilliant minds, but for people who will thrive in our environment: people who love working collaboratively and demonstrate the innovative, efficient, agile, entrepreneurial, and responsible mind-set we aim to bring to every interaction. Ours is an environment of outperformance. We achieve this not with targets and incentives, but by fostering a positive, supportive, fair, and open atmosphere. We respect and value difference but insist on inclusivity. We celebrate all aspects of diversity and challenge any form of bias. This is vital to our ability to work as one team, with a common goal.
The role:
This is a high-profile opportunity to take ownership of technical and building services across Linklaters’ UK estate. Based in London, you’ll lead the services, systems and supplier partnerships that keep our buildings safe, sustainable and operating at their best. Acting as the senior point of contact for building-related matters, you’ll oversee a broad portfolio spanning hard and soft facilities management, while shaping the longer-term strategy for building performance, service quality and sustainability. You’ll be responsible for:
- Leading technical and facilities management services across our UK offices
- Overseeing mechanical and electrical engineering, fabric maintenance, BMS, CAFM, planned and reactive maintenance, energy metering and technical security systems
- Managing services including cleaning, security, waste, pest control, plants, porterage, moves, signage and wayfinding
- Building strong supplier relationships and driving performance against agreed KPIs and SLAs
- Ensuring compliance with health and safety, building regulations and environmental standards
- Leading BREEAM and WELL management in support of the firm’s ESG commitments
- Managing budgets, service charges and utilities, identifying efficiencies and ensuring value for money
- Developing long-term improvement plans and leading change with minimal disruption to the business
- Driving innovation and automation to continuously improve service delivery
- Leading and developing the team, supporting resilience, succession planning and professional growth
You’ll join a collaborative global Operations function where you’ll have the opportunity to influence strategy, lead meaningful improvements and make a visible impact on the experience of our people and clients.
What we're looking for:
We’re looking for an experienced technical and building services leader who can combine strong engineering knowledge with commercial judgement, strategic thinking and a genuine commitment to service excellence.
You’ll bring:
- Significant experience leading building or facilities management across a complex estate, ideally within a global professional services environment
- A strong technical and engineering background across mechanical and electrical services
- Experience managing both hard and soft facilities management services
- Working knowledge of BMS, CAFM, PPM regimes, energy metering and lighting controls
- Recognised health and safety expertise, ideally supported by a relevant professional qualification
- A strong track record in supplier, contract and performance management
- Experience managing budgets, controlling costs and delivering measurable value
- The confidence to resolve complex supplier issues and build effective, long-term partnerships
- Knowledge of building sustainability, environmental performance and wellbeing standards
- Proven people leadership experience, with a focus on development, resilience and succession planning
This role will suit someone who enjoys taking ownership, navigating complexity and bringing together people, suppliers and technology to deliver consistently excellent services.
What's on offer:
This role will be based in our London office, and is a fully on-site role. Some weekend work will also be required.
- Health & Wellbeing Private Medical Insurance
- Free in-house fitness centre and subsidised health club memberships
- Free onsite GP service and periodic health assessments
- Finance Pension and flexible savings options
- Income protection and life assurance
- Mortgage advice and will-writing services.
- Family & Lifestyle Electric car and cycle to work schemes.
- Emergency family care
- Additional holiday/birthday leave.
- Maternity/paternity/shared parental leave.
- Travel insurance and season ticket loan
- Option to join sports and social clubs, as well as our employee networks groups (such as our Gender Equality, With Pride, or Social Mobility Networks)
Technical Skills
This list of duties and responsibilities above is not exhaustive. It is intended to describe the general content of, and requirements for, the performance of this job. As such, the role may also include the undertaking of additional tasks as required.
We recruit on the basis of merit, irrespective of age, disability, gender, gender identity, race or ethnicity, marital status, religion, sex, sexual orientation or any other status protected by the laws or regulations in the locations where we operate. Selection decisions, and the reasons for those decisions, are recorded at each stage of the selection process. Selection criteria and, where appropriate, technical skills tests are in place to measure an individual’s ability for the safe and effective performance of a job. Those involved in recruitment and selection decisions and processes are also provided with guidance on diversity issues. If you require reasonable adjustments to be made during the selection process, please talk to a member of the recruitment team so that any required adjustments can be made in advance. Specific experience requirements advertised on a role do not intend to preclude applications from candidates who may have more or less experience. Our intention is only to indicate a guideline as to the necessary skills for the role as described.
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