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- Tasks: Lead ITAM initiatives and collaborate with teams to enhance asset management.
- Company: Boutique ServiceNow Partner with a high-performing team.
- Benefits: Flexible working, competitive salary, and clear progression opportunities.
- Other info: Supportive culture with opportunities for professional growth.
- Why this job: Shape ITAM practices and make a real impact on large-scale clients.
- Qualifications: Experience in ServiceNow HAM/SAM and strong stakeholder engagement skills.
The predicted salary is between 50000 - 65000 £ per year.
A boutique ServiceNow Partner is seeking an experienced ServiceNow Business Analyst with a strong background in Hardware Asset Management (HAM) and Software Asset Management (SAM). This is an excellent opportunity to join a high-performing team delivering strategic ITAM initiatives through the ServiceNow platform.
Role Overview: In this role, you will work closely with stakeholders across IT, procurement, and compliance to define, document, and deliver functional requirements for HAM and SAM modules within ServiceNow. Your work will directly contribute to improving asset visibility, compliance, and cost optimisation across the organisation.
Key Responsibilities:
- Lead requirements gathering sessions for ServiceNow HAM and SAM modules
- Translate business needs into functional specifications and user stories
- Collaborate with development teams to support configuration and implementation
- Support integration of HAM/SAM with CMDB, Discovery, and third-party data sources
- Define and improve processes for hardware and software asset lifecycle management
- Ensure alignment with licensing policies, audit readiness, and governance frameworks
- Conduct UAT and assist in change management and user training
Key Requirements:
- Demonstrable experience as a Business Analyst in ServiceNow HAM/SAM projects
- Strong understanding of IT Asset Management practices and the asset lifecycle
- Experience with licensing models, software compliance, and vendor audits
- Skilled in stakeholder engagement and workshop facilitation
- Familiarity with CMDB and Discovery integrations
- ServiceNow certifications (e.g., CSA, CIS-HAM, CIS-SAM) are highly desirable
- Excellent communication and documentation skills
What’s on Offer:
- Join a forward-thinking team delivering enterprise-level ServiceNow solutions
- Opportunity to shape and optimise ITAM practices for large-scale clients
- Flexible working arrangements and a supportive culture
- Competitive salary and clear opportunities for progression
Business Analyst - ITAM (HAM & SAM) in London employer: Linkinghumans
Contact Detail:
Linkinghumans Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst - ITAM (HAM & SAM) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with ServiceNow or in ITAM. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your HAM and SAM knowledge. Be ready to discuss how you've tackled similar challenges in the past. We want to see your problem-solving skills shine!
✨Tip Number 3
Showcase your experience with real-life examples during interviews. Talk about specific projects where you led requirements gathering or improved asset management processes. This will help us see your impact!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Business Analyst - ITAM (HAM & SAM) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Hardware Asset Management (HAM) and Software Asset Management (SAM). We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about ITAM and how your background makes you a perfect fit for our team. Keep it engaging and personal – we love to see your personality come through.
Showcase Your Communication Skills: As a Business Analyst, communication is key! In your application, highlight instances where you've successfully engaged stakeholders or facilitated workshops. This will show us that you can effectively collaborate with various teams.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values!
How to prepare for a job interview at Linkinghumans
✨Know Your Stuff
Make sure you brush up on your knowledge of Hardware Asset Management (HAM) and Software Asset Management (SAM). Be ready to discuss specific projects you've worked on, especially those involving ServiceNow. This will show that you not only understand the concepts but have practical experience too.
✨Engage with Stakeholders
Since the role involves working closely with various stakeholders, think about how you can demonstrate your stakeholder engagement skills. Prepare examples of how you've facilitated workshops or gathered requirements in the past. This will highlight your ability to communicate effectively and collaborate with different teams.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss how you've translated business needs into functional specifications. Think of a time when you faced a challenge in a project and how you overcame it. This will illustrate your analytical skills and your ability to deliver solutions that align with business objectives.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the specific challenges they face with HAM and SAM, or how they measure success in their ITAM initiatives. This shows your genuine interest in the role and helps you assess if it's the right fit for you.