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- Tasks: Lead the delivery of ServiceNow solutions and mentor a team of consultants.
- Company: Join a family-oriented organisation focused on collaboration and support.
- Benefits: Enjoy 100% remote work, flexible hours, and a bonus scheme.
- Why this job: Make a real impact in a supportive culture where your contributions matter.
- Qualifications: 5 years of ServiceNow experience and strong leadership skills required.
- Other info: Annual meetups in London to connect with your team.
The predicted salary is between 43200 - 72000 £ per year.
Our client is looking for a ServiceNow Lead Consultant to join their team. This is a key role within the Professional Services division, delivering impactful ServiceNow solutions to enterprise clients across the region. As a ServiceNow Lead Consultant, you’ll take ownership of designing and delivering ITSM, ITOM, and CMDB solutions. You’ll collaborate with Architects and Consultants, support presales efforts, run a team of consultants, and mentor junior members while helping clients achieve real business outcomes. This is a small, family-orientated organisation where collaboration and support are central to the culture. You'll be part of a close-knit team where your contributions are genuinely valued, not just a number in a large corporate machine.
What you’ll do:
- Lead end-to-end delivery of ServiceNow ITSM, ITOM, and CMDB solutions
- Translate complex requirements into practical technical designs
- Present confidently to IT leadership and key stakeholders
- Guide teams through project milestones, ensuring quality and success
- Support presales activities such as proposals, client workshops, and solution design
- Manage and develop a team of ServiceNow consultants
- Mentor and upskill junior team members
What you’ll need:
- Must be a British citizen based in the UK
- Must hold active SC clearance or be eligible to obtain it
- 5 years of hands-on ServiceNow delivery
- Strong expertise in ITSM, ITOM, and CMDB, including Discovery and service mapping
- Experience leading teams and managing technical delivery
- Experience in presales environments with proven client-facing skills
- Proven track record of delivering ServiceNow solutions that drive business value
- Excellent communication and stakeholder engagement skills
Certifications & experience:
- ServiceNow CSA (Certified System Administrator)
- Additional ServiceNow certifications (e.g. ITSM, ITOM Specialist) are a plus
- ITIL Foundation or above
- Experience with other modules such as HRSD or Service Delivery is desirable
What’s on offer:
- 100% remote working
- Bonus scheme: 5% of salary (performance-linked)
- Healthcare cash plan: claim back everyday health costs
- Pension: 4% employer contribution
- 25 days holiday
- Flexible working hours
- Annual meetups in London
- Supportive, collaborative team culture
If you’re looking to step into a high-impact role where your leadership and ServiceNow expertise can truly shine within a people-first organisation, apply now!
ServiceNow Lead Consultant employer: Linking Humans
Contact Detail:
Linking Humans Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Lead Consultant
✨Tip Number 1
Network with professionals in the ServiceNow community. Attend local meetups or online webinars to connect with others in the field. This can help you gain insights into the role and potentially get referrals.
✨Tip Number 2
Showcase your leadership skills by sharing examples of how you've successfully managed teams or projects in your previous roles. Be prepared to discuss these experiences during interviews to demonstrate your fit for the position.
✨Tip Number 3
Familiarise yourself with the latest trends and updates in ServiceNow, especially around ITSM, ITOM, and CMDB solutions. Being knowledgeable about recent developments will help you stand out during discussions with potential employers.
✨Tip Number 4
Prepare to discuss your presales experience and how you've contributed to client workshops or proposals. Highlighting your ability to engage with stakeholders effectively will be crucial for this role.
We think you need these skills to ace ServiceNow Lead Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ServiceNow, particularly in ITSM, ITOM, and CMDB. Use specific examples of projects you've led and the outcomes achieved to demonstrate your expertise.
Craft a Compelling Cover Letter: In your cover letter, express your passion for ServiceNow solutions and how your leadership skills align with the company's culture. Mention your experience in mentoring and managing teams, as well as your client-facing skills.
Highlight Relevant Certifications: Clearly list your ServiceNow certifications, including CSA and any additional relevant qualifications. This will help establish your credibility and expertise in the field.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your application that demonstrate your ability to engage with stakeholders and present complex information clearly.
How to prepare for a job interview at Linking Humans
✨Showcase Your Technical Expertise
Be prepared to discuss your hands-on experience with ServiceNow, particularly in ITSM, ITOM, and CMDB. Highlight specific projects where you delivered impactful solutions, and be ready to explain the technical designs you created.
✨Demonstrate Leadership Skills
Since this role involves leading a team, share examples of how you've successfully managed and mentored junior consultants. Discuss your approach to guiding teams through project milestones and ensuring quality delivery.
✨Engage with Stakeholders
Practice presenting complex ideas clearly and confidently to IT leadership and key stakeholders. Prepare to discuss how you’ve engaged with clients during presales activities and workshops, showcasing your client-facing skills.
✨Emphasise Collaboration
Given the family-oriented culture of the organisation, express your appreciation for teamwork and collaboration. Share experiences where you worked closely with others to achieve business outcomes, reinforcing your fit within their close-knit team.
