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- Tasks: Lead the delivery of ServiceNow solutions and mentor a team of consultants.
- Company: Join a family-oriented organisation focused on collaboration and support.
- Benefits: Enjoy 100% remote work, flexible hours, and a bonus scheme.
- Why this job: Make a real impact in a supportive culture where your contributions matter.
- Qualifications: 5 years of ServiceNow experience and strong leadership skills required.
- Other info: Annual meetups in London and a healthcare cash plan included.
The predicted salary is between 43200 - 72000 £ per year.
Our client is looking for a ServiceNow Lead Consultant to join their team. This is a key role within the Professional Services division, delivering impactful ServiceNow solutions to enterprise clients across the region. As a ServiceNow Lead Consultant, you’ll take ownership of designing and delivering ITSM, ITOM, and CMDB solutions. You’ll collaborate with Architects and Consultants, support presales efforts, run a team of consultants, and mentor junior members while helping clients achieve real business outcomes. This is a small, family-orientated organisation where collaboration and support are central to the culture. You’ll be part of a close-knit team where your contributions are genuinely valued, not just a number in a large corporate machine.
What you’ll do:
- Lead end-to-end delivery of ServiceNow ITSM, ITOM, and CMDB solutions
- Translate complex requirements into practical technical designs
- Present confidently to IT leadership and key stakeholders
- Guide teams through project milestones, ensuring quality and success
- Support presales activities such as proposals, client workshops, and solution design
- Manage and develop a team of ServiceNow consultants
- Mentor and upskill junior team members
What you’ll need:
- Must be a British citizen based in the UK
- Must hold active SC clearance or be eligible to obtain it
- 5 years of hands-on ServiceNow delivery
- Strong expertise in ITSM, ITOM, and CMDB, including Discovery and service mapping
- Experience leading teams and managing technical delivery
- Experience in presales environments with proven client-facing skills
- Proven track record of delivering ServiceNow solutions that drive business value
- Excellent communication and stakeholder engagement skills
Certifications & experience:
- ServiceNow CSA (Certified System Administrator)
- Additional ServiceNow certifications (e.g. ITSM, ITOM Specialist) are a plus
- ITIL Foundation or above
- Experience with other modules such as HRSD or Service Delivery is desirable
What’s on offer:
- 100% remote working
- Bonus scheme: 5% of salary (performance-linked)
- Healthcare cash plan: claim back everyday health costs
- Pension: 4% employer contribution
- 25 days holiday
- Flexible working hours
- Annual meetups in London
- Supportive, collaborative team culture
If you’re looking to step into a high-impact role where your leadership and ServiceNow expertise can truly shine within a people-first organisation, apply now!
Contact Detail:
Linking Humans Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Lead Consultant
✨Tip Number 1
Familiarise yourself with the latest ServiceNow features and updates. Being knowledgeable about recent changes can help you stand out during discussions with potential employers, showcasing your commitment to staying current in the field.
✨Tip Number 2
Network with professionals in the ServiceNow community. Attend webinars, join forums, or participate in local meetups to connect with others in the industry. This can lead to valuable insights and potential job referrals.
✨Tip Number 3
Prepare to discuss your leadership experience in detail. Since this role involves managing a team, be ready to share specific examples of how you've successfully led projects and mentored junior consultants in the past.
✨Tip Number 4
Research the company culture and values of the organisation you're applying to. Understanding their focus on collaboration and support will help you tailor your conversations and demonstrate how you align with their ethos.
We think you need these skills to ace ServiceNow Lead Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ServiceNow, particularly in ITSM, ITOM, and CMDB. Use specific examples of projects you've led or contributed to, showcasing your ability to deliver impactful solutions.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company culture. Mention your leadership experience and how you can contribute to the team, focusing on your mentoring skills and collaborative approach.
Highlight Relevant Certifications: Clearly list your ServiceNow certifications, including CSA and any additional relevant qualifications. This will demonstrate your commitment to professional development and expertise in the field.
Showcase Communication Skills: Since the role involves presenting to IT leadership and engaging with stakeholders, provide examples in your application that illustrate your strong communication skills and ability to translate complex requirements into practical solutions.
How to prepare for a job interview at Linking Humans
✨Showcase Your ServiceNow Expertise
Be prepared to discuss your hands-on experience with ServiceNow, particularly in ITSM, ITOM, and CMDB. Highlight specific projects where you delivered impactful solutions and how they drove business value.
✨Demonstrate Leadership Skills
Since this role involves leading a team, be ready to share examples of how you've successfully managed teams in the past. Discuss your approach to mentoring junior members and guiding teams through project milestones.
✨Engage with Stakeholders
Practice presenting complex technical designs to non-technical stakeholders. Show that you can translate intricate requirements into practical solutions while maintaining clear communication with IT leadership.
✨Prepare for Presales Scenarios
Familiarise yourself with presales activities such as proposals and client workshops. Be ready to discuss how you've contributed to these efforts in previous roles and how you can support the company's presales initiatives.
