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- Tasks: Join our Digital team as a ServiceNow CSM/HRSD Specialist, enhancing customer and employee experiences.
- Company: Work with a top-tier ServiceNow Partner known for innovation and excellence.
- Benefits: Enjoy a competitive salary, performance bonuses, private healthcare, and flexible hybrid/remote work options.
- Why this job: Make a real impact in a dynamic role while working with cutting-edge technology and a supportive culture.
- Qualifications: Proven ServiceNow development experience, strong integration skills, and relevant certifications required.
- Other info: SC clearance is necessary; apply now to kickstart your career!
The predicted salary is between 72000 - 84000 £ per year.
Rate: £90,000 - £100,000 per annum, Benefits: 5% Performance-based Bonus, Private healthcare, and more.
Type: Permanent
I'm working with a top-tier ServiceNow Partner looking for an experienced ServiceNow specialist to join their Digital team. You'll be hands-on across Customer, Technology, and Employee Experience workflows think CSM, CRM, HRSD, and more.
If you're comfortable building modern UIs with the Experience Layer, integrating with external systems via REST/SOAP, and creating real impact across the full lifecycle this one's for you.
Ideal experience includes:
- Proven background in ServiceNow development & configuration
- Strong integration skills (REST/SOAP, IntegrationHub)
- Experience with UI Builder, Service Portal, and Next Experience
- Solid understanding of customer journeys & employee lifecycle touchpoints
- Holding CIS-CSM and CIS-HRSD, while being able to demonstrable significant modules knowledge and experience
- Contributed to solution design and bid work within a service provider
- Experience with Agentic AI/Now Assist would be a bonus
SC clearance is required (or eligibility for it). For the right candidate with the right experience, the role offers up to £100,000 per annum plus an exceptional benefits package.
Interested? Let's chat apply with your CV to find out more. Start: 03/06/2025
ServiceNow CSM/HRSD Specialist employer: Linking Humans
Contact Detail:
Linking Humans Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow CSM/HRSD Specialist
✨Tip Number 1
Make sure to highlight your hands-on experience with ServiceNow in your conversations. Discuss specific projects where you've implemented CSM or HRSD solutions, as this will demonstrate your practical knowledge and expertise.
✨Tip Number 2
Familiarise yourself with the latest features of ServiceNow, especially around UI Builder and the Experience Layer. Being able to discuss recent updates or enhancements can set you apart from other candidates.
✨Tip Number 3
Network with professionals in the ServiceNow community. Attend webinars or local meetups to connect with others in the field, which could lead to valuable insights or referrals for the position.
✨Tip Number 4
Prepare to discuss your integration skills, particularly with REST/SOAP and IntegrationHub. Be ready to provide examples of how you've successfully integrated external systems in past roles.
We think you need these skills to ace ServiceNow CSM/HRSD Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ServiceNow development and configuration. Emphasise your integration skills, particularly with REST/SOAP and IntegrationHub, as well as your familiarity with UI Builder and Service Portal.
Craft a Compelling Cover Letter: In your cover letter, explain why you are the ideal candidate for the ServiceNow CSM/HRSD Specialist role. Mention specific projects or experiences that demonstrate your understanding of customer journeys and employee lifecycle touchpoints.
Highlight Relevant Certifications: Clearly list your certifications such as CIS-CSM and CIS-HRSD in your application. If you have experience with Agentic AI/Now Assist, make sure to include that as well, as it could set you apart from other candidates.
Showcase Your Problem-Solving Skills: Provide examples in your application of how you've contributed to solution design and bid work within a service provider context. This will demonstrate your ability to create real impact across the full lifecycle.
How to prepare for a job interview at Linking Humans
✨Showcase Your Technical Skills
Make sure to highlight your experience with ServiceNow development and configuration. Be prepared to discuss specific projects where you've successfully implemented CSM or HRSD solutions, as well as your integration skills using REST/SOAP.
✨Demonstrate Understanding of Customer Journeys
Since the role involves enhancing customer and employee experiences, be ready to explain how you have contributed to improving these journeys in previous roles. Use examples that illustrate your understanding of touchpoints throughout the employee lifecycle.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about challenges you've faced in past implementations and how you overcame them, particularly in relation to UI Builder and Service Portal.
✨Discuss Your Certifications
If you hold CIS-CSM and CIS-HRSD certifications, make sure to mention them during the interview. Discuss how these qualifications have equipped you with the knowledge to contribute effectively to the team and the projects you'll be working on.
