At a Glance
- Tasks: Design and develop ServiceNow ITOM solutions to enhance service operations.
- Company: Join a growing team in an innovative tech environment.
- Benefits: Flexible hybrid working, competitive salary, and ongoing training support.
- Other info: Opportunity for career growth in a dynamic and secure environment.
- Why this job: Work on high-profile projects that make a real impact in enterprise IT.
- Qualifications: Experience with ServiceNow ITOM, Discovery, CMDB, and strong communication skills.
The predicted salary is between 60000 - 75000 £ per year.
We're currently seeking an experienced ServiceNow ITOM Developer to join a growing ServiceNow team delivering enterprise-scale solutions within secure environments. This is an exciting opportunity to work on complex programmes where you'll play a key role in enhancing visibility, improving service operations, and ensuring the integrity of critical technology data. Working alongside architects, consultants, and client stakeholders, you'll help design and develop robust ITOM capabilities that deliver real business value.
What You'll Be Doing
- Designing, developing, and configuring ServiceNow ITOM solutions in line with platform best practice.
- Implementing and optimising ServiceNow Discovery across complex enterprise environments.
- Developing, maintaining, and improving the CMDB, ensuring high levels of data quality and governance.
- Supporting the implementation and adoption of the Common Service Data Model (CSDM).
- Configuring and troubleshooting Discovery schedules, patterns, probes, sensors, credentials, and MID Servers.
- Working with stakeholders to understand business requirements and translate them into scalable technical solutions.
- Supporting integrations between ServiceNow and external systems where required.
- Producing technical documentation and participating in testing, deployment, and knowledge-sharing activities.
- Contributing to continuous improvement initiatives and helping shape best practices across the ServiceNow platform.
Essential Skills & Experience
- Proven experience working as a ServiceNow ITOM Developer.
- Strong hands-on expertise with:
- ServiceNow Discovery
- CMDB
- CSDM
- ServiceNow ITOM development and configuration
- Experience configuring and troubleshooting Discovery patterns.
- Strong understanding of the Identification and Reconciliation Engine (IRE).
- Experience working with MID Servers and credential management.
- Good knowledge of ServiceNow development best practices, including scripting and update set management.
- Strong communication skills with the ability to engage effectively with both technical and non-technical stakeholders.
Desirable Skills
- Experience with additional ITOM capabilities such as:
- Service Mapping
- Event Management
- Cloud Discovery
- Operational Intelligence
- ServiceNow certifications, including:
- Certified System Administrator (CSA)
- CIS – Discovery
- Other relevant ServiceNow certifications
- Experience working within regulated or secure environments.
- Previous involvement in enterprise-scale ServiceNow implementations.
What's in It for You?
- Opportunity to work on high-profile ServiceNow programmes.
- Exposure to complex enterprise ITOM environments.
- Ongoing training and certification support.
- Flexible hybrid working arrangements.
- Competitive salary and benefits package.
If you're a ServiceNow ITOM specialist with strong Discovery, CMDB, and CSDM expertise and are looking for your next challenge, we'd love to hear from you.
ServiceNow ITOM Developer in London employer: Linking Humans
Join a dynamic team as a ServiceNow ITOM Developer, where you'll have the opportunity to work on high-profile projects within secure environments. Our company fosters a collaborative work culture that prioritises employee growth through ongoing training and certification support, alongside flexible hybrid working arrangements. With a competitive salary and benefits package, we are committed to delivering meaningful and rewarding employment for our talented professionals.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow ITOM Developer in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Linking Humans values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Linking Humans might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Linking Humans!
✨Direct Apply to Linking Humans
Let's not forget to apply directly through the Linking Humans website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace ServiceNow ITOM Developer in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Linking Humans.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Linking Humans. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Linking Humans
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
