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- Tasks: Lead a cross-functional team to drive service strategy and operational excellence.
- Company: Join a growing boutique consultancy delivering innovative ITSM solutions.
- Benefits: Enjoy a fully remote role with occasional client visits and an excellent salary package.
- Why this job: Make a real impact on platform strategy and service innovation in a dynamic environment.
- Qualifications: 4+ years in service delivery, strong ServiceNow knowledge, and ITIL certification required.
- Other info: This is a senior leadership role with opportunities for growth and influence.
The predicted salary is between 42000 - 84000 £ per year.
The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.
Location: UK-Based (Fully Remote with occasional client visits) | Salary: Up to £70k | Excellent Package
I'm hiring for a Head of Managed Services on behalf of a growing boutique consultancy delivering cutting-edge ITSM solutions. This is a senior leadership role driving service strategy, performance, and growth across a multi-client portfolio, with a strong foundation in ServiceNow and plans to expand across additional platforms. You will lead a cross-functional delivery team, define the managed services vision, drive operational excellence, and act as a key voice for clients and internal stakeholders alike.
Ideal experience includes:
- 4+ years managing high-performing service delivery or MSP functions
- Deep understanding of ServiceNow modules: ITSM, ITOM, or CSM
- Strong commercial and strategic thinking; ability to build profitable, scalable services
- Proven ability to manage distributed teams and suppliers
- ITIL Foundation certification (certs in ServiceNow highly desirable)
You’ll be joining a dynamic environment with real influence over platform strategy and service innovation. Interested? Apply with your CV today.
Head of Managed Services (London) employer: Linking Humans
Contact Detail:
Linking Humans Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Managed Services (London)
✨Tip Number 1
Network with professionals in the ITSM field, especially those who have experience with ServiceNow. Attend industry events or webinars to connect with potential colleagues and clients, as personal recommendations can significantly boost your chances.
✨Tip Number 2
Showcase your leadership skills by discussing specific examples of how you've successfully managed cross-functional teams in the past. Highlighting your ability to drive service strategy and operational excellence will resonate well with the hiring team.
✨Tip Number 3
Familiarise yourself with the latest trends and innovations in ITSM and ServiceNow. Being able to discuss these topics during interviews will demonstrate your passion for the field and your commitment to staying ahead of the curve.
✨Tip Number 4
Prepare thoughtful questions about the company's current service delivery challenges and future goals. This shows your strategic thinking and genuine interest in contributing to their success, making you a more attractive candidate.
We think you need these skills to ace Head of Managed Services (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing service delivery and your understanding of ServiceNow modules. Use specific examples that demonstrate your strategic thinking and ability to lead teams.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your background aligns with the responsibilities of driving service strategy and operational excellence, and mention any relevant certifications like ITIL or ServiceNow.
Showcase Leadership Experience: Emphasise your experience in leading cross-functional teams and managing distributed teams. Provide concrete examples of how you've driven performance and growth in previous roles, particularly in a managed services context.
Highlight Client Engagement Skills: Since this role involves acting as a key voice for clients, include examples of how you've successfully engaged with clients in the past. Mention any strategies you've implemented to enhance client satisfaction and service delivery.
How to prepare for a job interview at Linking Humans
✨Showcase Your Leadership Experience
As a Head of Managed Services, you'll need to demonstrate your ability to lead high-performing teams. Prepare specific examples of how you've successfully managed service delivery or MSP functions in the past, highlighting your leadership style and the outcomes achieved.
✨Demonstrate Your Technical Knowledge
Given the emphasis on ServiceNow, ensure you can discuss your experience with its modules like ITSM, ITOM, or CSM. Be ready to explain how you've leveraged these tools to drive operational excellence and improve service delivery.
✨Prepare for Strategic Discussions
This role requires strong commercial and strategic thinking. Think about how you've built profitable, scalable services in previous roles and be prepared to discuss your approach to service strategy and growth during the interview.
✨Understand the Company Culture
Research the consultancy's values and culture. Being a good fit is crucial, especially in a dynamic environment. Be ready to articulate how your personal values align with theirs and how you can contribute to their innovative service offerings.
