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For Companies At a Glance
- Tasks: Lead and scale ServiceNow project delivery, ensuring top-notch outcomes and client satisfaction.
- Company: Join a dynamic partner in the ServiceNow ecosystem focused on ambitious growth.
- Benefits: Enjoy a competitive salary, fully remote work, and a supportive culture.
- Why this job: Make a real impact in a leadership role with autonomy and influence.
- Qualifications: Proven experience in leading ServiceNow teams and strong project management skills required.
- Other info: Opportunity for career growth with a clear path to board-level impact.
The predicted salary is between 80000 - 120000 £ per year.
Are you an experienced ServiceNow leader ready to take ownership of delivery excellence at one of the most ambitious partners in the ecosystem? We are seeking a Head of Delivery to lead and scale our implementation and consulting teams, ensuring best-in-class project outcomes, delighted clients, and efficient, scalable processes across the board.
Key Responsibilities:
- Lead the end-to-end delivery of ServiceNow projects across ITSM, ITOM, HRSD, CSM, and other key modules
- Develop and embed delivery frameworks, methodologies, and governance structures that support rapid growth and consistent results
- Manage and mentor a team of ServiceNow consultants, developers, and engagement leads
- Work closely with Sales, Advisory, and Product teams to align pre-sales, scoping, and delivery approaches
- Own resource planning, utilisation, and profitability across the delivery portfolio
- Act as the escalation point for high-impact projects, driving resolution and client satisfaction
What We’re Looking For:
- Proven track record in leading ServiceNow delivery teams within a partner, consultancy, or large end user environment
- Deep knowledge of project management methodologies and Agile delivery in a ServiceNow context
- Strong technical understanding of the ServiceNow platform and implementation lifecycle
- Experience with resourcing, budgeting, and commercial governance of multiple simultaneous projects
- Strong people leadership skills and a commitment to developing high-performing teams
- Excellent stakeholder management and communication skills
What’s on Offer:
- £100,000 – £120,000 base salary
- Fully remote working
- Influence and autonomy in a critical leadership role
- Supportive culture with a clear path to board-level impact
Head of Delivery - ServiceNow Partner employer: Linking Humans
Contact Detail:
Linking Humans Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Delivery - ServiceNow Partner
✨Tip Number 1
Network with current and former employees of ServiceNow partners to gain insights into their delivery processes and challenges. This can help you understand what specific skills and experiences are valued in the role.
✨Tip Number 2
Familiarise yourself with the latest trends and updates in the ServiceNow ecosystem. Being knowledgeable about recent developments can set you apart during discussions and interviews.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in previous roles. Highlighting your experience in mentoring and developing high-performing teams will resonate well with the hiring managers.
✨Tip Number 4
Demonstrate your understanding of Agile methodologies and project management frameworks by sharing specific examples from your past work. This will show that you can effectively lead projects and adapt to changing requirements.
We think you need these skills to ace Head of Delivery - ServiceNow Partner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in leading ServiceNow delivery teams. Focus on specific projects you've managed, methodologies you've implemented, and the outcomes achieved.
Craft a Compelling Cover Letter: In your cover letter, express your passion for ServiceNow and leadership. Mention how your skills align with the key responsibilities outlined in the job description, particularly around project management and team development.
Showcase Relevant Experience: When detailing your work history, emphasise your deep knowledge of project management methodologies and Agile delivery. Provide examples of how you've successfully managed multiple projects simultaneously.
Highlight Leadership Skills: Demonstrate your strong people leadership skills by including examples of how you've mentored teams or improved team performance. This will show your commitment to developing high-performing teams, which is crucial for this role.
How to prepare for a job interview at Linking Humans
✨Showcase Your Leadership Experience
As a Head of Delivery, your leadership skills are crucial. Be prepared to discuss specific examples of how you've successfully led ServiceNow delivery teams in the past, focusing on your approach to mentoring and developing high-performing teams.
✨Demonstrate Technical Knowledge
Make sure you have a solid understanding of the ServiceNow platform and its implementation lifecycle. Be ready to answer technical questions and provide insights into project management methodologies and Agile delivery within a ServiceNow context.
✨Align with Company Goals
Research the company’s values and objectives. During the interview, articulate how your vision for delivery excellence aligns with their goals, particularly in terms of client satisfaction and efficient processes.
✨Prepare for Stakeholder Management Scenarios
Expect questions about stakeholder management and communication. Prepare scenarios where you've effectively managed stakeholders, resolved conflicts, or driven project success through collaboration with sales and advisory teams.
