At a Glance
- Tasks: Join our Service Desk team, tackling complex requests and contributing to client projects.
- Company: Dynamic MSP in York with a supportive and collaborative culture.
- Benefits: Competitive salary, 20 days holiday, gym discounts, and dedicated training budget.
- Other info: Clear progression pathway towards specialist roles and professional certifications.
- Why this job: Make a real impact while growing your skills in a thriving tech environment.
- Qualifications: 3+ years in support roles, strong Microsoft 365 knowledge, and MSP experience.
The predicted salary is between 30000 - 40000 € per year.
My client is looking for an experienced Senior Service Desk Engineer to join their Service Desk team with MSP experience. You will be a key technical figure within the team, sitting between the first and third line. On any given day, you may be picking up escalated tickets from first line, jumping onto newly raised complex requests, contributing to client implementations, assisting and running client projects or writing knowledgebase articles that are internal and customer-facing. This is an exciting opportunity to join a collaborative, supportive environment where your growth is taken seriously and is only limited by your own desire to progress.
Essential Skills:
- Previous experience working in an MSP environment.
- 3+ years in a second line or senior first line support role.
- Strong working knowledge of Microsoft 365 Administration – Exchange, Teams, SharePoint, OneDrive, InTune, EntraID.
- Hands-on experience with Windows Service, Active Directory, Group Policy, DNS and DHCP.
- Experience supporting MacOS.
- Experience with a PSA tool for ticket management, time logging, and SLA tracking.
Nice to have:
- Microsoft Certifications (MS-900, AZ-900, MD-102, AZ-104 or equivalent).
- Exposure to Azure Infrastructure - VMs, networking, backup, Entra ID.
- ITIL Foundation awareness or certification.
- Familiarity with onboarding new clients into an MSP environment.
Benefits:
- £30,000 to £40,000 per year (DOE).
- 20 days Holidays (plus bank holidays).
- Christmas shutdown.
- Discounted gym membership.
- Discounts from multiple shops/attractions across the York area.
- Dedicated training budget and support for professional certifications.
- Clear progression pathway toward specialist roles.
Senior Service Desk Engineer in York employer: LinkedIn
Join a dynamic and supportive team as a Senior Service Desk Engineer in York, where your expertise will be valued and your professional growth is prioritised. With a competitive salary, generous holiday allowance, and a dedicated training budget, you will have the opportunity to advance your career while enjoying a collaborative work culture that encourages innovation and development. Plus, benefit from local discounts and a Christmas shutdown, making this an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Desk Engineer in York
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is a great way to demonstrate your expertise in Microsoft 365, Active Directory, and other essential skills that make you a standout candidate.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios related to service desk roles. We recommend doing mock interviews with friends or using online platforms to get comfortable with the format and types of questions you might face.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Service Desk Engineer in York
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Service Desk Engineer role. Highlight your MSP experience and relevant skills like Microsoft 365 Administration and ticket management tools. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your experience aligns with our needs. We love seeing enthusiasm and a bit of personality, so don’t hold back!
Showcase Your Technical Skills:In your application, be sure to showcase your technical skills clearly. Mention your hands-on experience with Windows Services, Active Directory, and any relevant certifications. We’re keen to see what you bring to the table!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at LinkedIn
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Microsoft 365 Administration and the tools mentioned in the job description. Be ready to discuss your hands-on experience with Windows Service, Active Directory, and any relevant PSA tools you've used.
✨Showcase Your MSP Experience
Since the role is within an MSP environment, be prepared to share specific examples of your previous work in similar settings. Highlight how you've handled escalated tickets and contributed to client projects, as this will demonstrate your capability to thrive in their collaborative atmosphere.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that test your problem-solving skills. Think about complex requests you've tackled in the past and how you approached them. This will show your ability to think on your feet and provide effective solutions.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that reflect your interest in the role and the company. Inquire about their approach to client onboarding or how they support professional development. This shows you're genuinely interested in growing with them.
