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- Tasks: Manage warranty claims and ensure customer satisfaction with timely updates.
- Company: Join HPC, a leader in reliable compressed air systems with a global presence.
- Benefits: Enjoy 25 days annual leave, a pension scheme, and private health cover after qualifying.
- Why this job: Be part of a supportive team that values accuracy and customer care in a dynamic environment.
- Qualifications: No specific qualifications required; just a keen eye for detail and great communication skills.
- Other info: This role is 100% office-based with a friendly work culture and flexible hours.
The predicted salary is between 24000 - 36000 £ per year.
The Warranty Administrator is responsible for processing all warranty enquiries including:
- Report monthly warranty stats
- Process all HPC and 3rd party supplier warranty claims from internal and external customers
- Monitor all claims for accuracy and completion
- Register all 5 year and 3 year No Quibble warranties
- Monitor new sales of equipment and Portables and proactively follow up with customers
- Work with the service team and suppliers to identify affected material part numbers
- Keep customers updated in relation to warranty cases.
Company benefits include 25 days annual leave plus bank holidays, company pension scheme, company sick pay, private health after a qualifying period, and free on site parking.
Our hours are 8:30am to 5:00pm Monday to Thursday & 8:30am to 3:40pm on Fridays, with a 50 minute lunch hour. This position is 100% office based.
HPC is part of a global operation through its long established and extremely successful partnership with KAESER Kompressoren SE. HPC Compressed Air Systems 'yellow box' compressed air systems can be found throughout British industry. HPC provides its customers with the most reliable and efficient Compressed Air Systems, from sales and installation to continued service and maintenance to after market support.
Warranty Administrator employer: LinkedIn
Contact Detail:
LinkedIn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty Administrator
✨Tip Number 1
Familiarise yourself with the warranty processes specific to the industry. Understanding how warranty claims are processed and what common issues arise can give you an edge in discussions during interviews.
✨Tip Number 2
Network with current or former employees of HPC or similar companies. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare to discuss your experience with customer service and problem-solving. As a Warranty Administrator, you'll need to demonstrate your ability to handle enquiries and resolve issues efficiently.
✨Tip Number 4
Research the products and services offered by HPC, especially their warranty policies. Being knowledgeable about their offerings will show your genuine interest in the role and the company during the interview process.
We think you need these skills to ace Warranty Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Warranty Administrator. Highlight key skills and experiences in your application that align with processing warranty enquiries and claims.
Tailor Your CV: Customise your CV to reflect relevant experience in warranty processing, customer service, and teamwork. Use specific examples that demonstrate your ability to manage claims accurately and efficiently.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your understanding of HPC's operations and how your skills can contribute to their success in managing warranty cases.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the role of a Warranty Administrator.
How to prepare for a job interview at LinkedIn
✨Know Your Warranty Processes
Familiarise yourself with warranty processes and claims management. Understand the typical steps involved in processing warranty enquiries, as this will show your potential employer that you are prepared and knowledgeable about the role.
✨Demonstrate Attention to Detail
Since accuracy is crucial in processing warranty claims, be ready to discuss examples from your past experiences where your attention to detail made a difference. This will highlight your ability to handle the responsibilities of the position effectively.
✨Prepare for Customer Interaction Scenarios
As the role involves keeping customers updated on their warranty cases, think of scenarios where you successfully managed customer communications. Be prepared to share how you handled difficult situations or resolved issues, showcasing your customer service skills.
✨Understand the Company’s Products
Research HPC's products and services, particularly their compressed air systems. Being knowledgeable about what the company offers will not only impress your interviewers but also help you understand the context of the warranty claims you'll be handling.
