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- Tasks: Engage with customers, resolve queries, and provide training online and occasionally on-site.
- Company: TruBlue is dedicated to delivering exceptional customer support and understanding client needs.
- Benefits: Enjoy remote work flexibility, a supportive team environment, and opportunities for personal growth.
- Other info: Teamwork and autonomy are key; must have general IT knowledge and a driving licence.
- Why this job: Join a passionate team focused on customer success and make a real impact in their businesses.
- Qualifications: 2+ years in customer support, excellent communication skills, and strong problem-solving abilities required.
The predicted salary is between 28800 - 43200 £ per year.
Job descriptionWe are looking for an additional Training and Software Support Guru to join our ever expanding Support team. You will need to be proactive, customer-centric, and to take accountability for the customer experience. A self-starter and team player. You’ll need to be able to demonstrate a successful track record in Customer Support and have a passion for understanding customer problems. The mission is to ensure all customers receive the best customer experience and understand the true value of TruBlue for their business. RoleYou will be responsible for engaging with customers and managing to resolve their queries across multiple channels, including email, video calls and phone;Assist in the facilitation of the onboarding of new TruBlue customers including providing on-line training and the occasional on-site training.Planning and preparing for each session, depending on the customers’ requirements.Support all general queries that come through to Support. Experience Essential Skills/Experience:Excellent written and verbal communication skills;Demonstrate experience in troubleshooting and problem-solving;High attention to detail;Ability to work independently and as part of a team;Demonstrated strong customer relationship skills, an ability to engage with all levels.Ability to be self-driven and self-sufficient while working remotely;Strong time management skills;Strong analytical and problem-solving skills.General I.T. knowledgeAt least 2 years’ experience in a similar role Desired Skills/Experience: Knowledge of the KBB IndustryExperience in using ticket softwareOwn car and Full Driving licence The Team At TruBlue, we have the very best people who are passionate about our product and supporting our customers.We offer a supportive team environment that is focused on delivering exceptional support to TruBlue Customers through understanding their needs and providing proactive solutions and education.Our team works remotely so that you can do your part from the comfort of your own home – communication, organisation, accountability, and autonomy are key to your success.Teamwork is the foundation of our company culture and success.
Training and Software Support Guru employer: LinkedIn
Contact Detail:
LinkedIn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Training and Software Support Guru
✨Tip Number 1
Familiarise yourself with the TruBlue product and its features. Understanding the software inside out will not only help you answer customer queries more effectively but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Brush up on your communication skills, especially in a remote setting. Practice clear and concise explanations, as you'll need to convey complex information to customers who may not be tech-savvy.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of past experiences where you've successfully resolved customer issues. This will highlight your analytical skills and customer-centric approach.
✨Tip Number 4
Network with current or former employees of TruBlue if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Training and Software Support Guru
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and training. Use specific examples that demonstrate your problem-solving skills and ability to engage with customers effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the role. Mention your proactive approach and how you can contribute to enhancing the customer experience at TruBlue.
Showcase Communication Skills: Since excellent written and verbal communication is essential, ensure your application is free from errors and clearly conveys your thoughts. Consider including examples of how you've successfully communicated with customers in the past.
Highlight Relevant Experience: In your application, emphasise any experience you have in the KBB industry or using ticket software. This will show that you understand the specific needs of the role and can hit the ground running.
How to prepare for a job interview at LinkedIn
✨Showcase Your Customer-Centric Approach
During the interview, emphasise your commitment to providing excellent customer service. Share specific examples of how you've gone above and beyond to resolve customer issues in previous roles.
✨Demonstrate Problem-Solving Skills
Be prepared to discuss your troubleshooting techniques. You might be asked to solve a hypothetical customer issue on the spot, so think through your problem-solving process and articulate it clearly.
✨Highlight Your Communication Skills
Since the role involves engaging with customers across various channels, practice articulating your thoughts clearly and concisely. Consider doing mock interviews to refine your verbal and written communication.
✨Prepare for Remote Work Dynamics
As the position is remote, be ready to discuss how you manage your time and stay organised while working independently. Share tools or strategies you use to maintain productivity and communication with your team.