Technical Support Engineer in Telford

Vital Power Group (VPG) is one of the fastest-growing, forward-thinking companies in the UK, dedicated to delivering innovative solutions within the critical power and EV charging industries. Specialising in generator service and turnkey EV charging solutions, our goal is to become the most trusted provider in these sectors by re-setting customer service benchmarks and transforming expectations with honesty, integrity, and passion. We are committed to continually raising the bar in customer service excellence.

Our work is delivered by a team of well trained, equipped, and motivated Engineers, supported by a 24/7/365 Operations capability, and led by a diversely skilled Leadership Team. Vital Group expects all its employees to act as 'co-owners' of the business, and to always put safety first, followed closely by customer satisfaction and commercial success. Our values promote the best behaviour and team ethics, driving profitable growth and making Vital Group a fantastic place to build a career.

The candidate who fulfils this role will be a key part of the Networks Team, ensuring the successful delivery of Vital EV's remote charger network management strategy, including first and second level support, fault finding services, and ongoing improvement of charger visibility, fault notification, and resolution methods to achieve greater network reliability. The candidate's peripheral job scope is to support the successful commissioning and ongoing preventative maintenance of charging, electrical, and power infrastructure projects on other Vital Group contracts.

The contract is on a full time, permanent basis which includes the requirement for availability to contribute outside of normal working hours to an on-call rota. The role can be based at either our Chester or Telford office. Standard working hours are Monday to Friday, 8:30am to 5:30pm, with a one-hour lunch break.

• Responsibility for supporting the EV team in delivering planned and reactive electrical engineering services across the UK.
• Delivery of technical support services to customers via ticket management system.
• Completion of remote fault-finding exercises when issues arise with chargers in the field.
• Ongoing provision of technical support services for Operations and Field Service teams.
• Record management of charging network faults through the organisation's ERP system 'JobWatch'.
• Commissioning of Kempower, Alpitronic & Autel DC charging systems in accordance with OEM & NICEIC standards.
• Planned preventative maintenance of DC charging systems.
• Asset management services to ensure key details for all service contract customers are captured and kept up to date.
• Utilisation of Kempower, Autel and Alpitronic hardware management systems.
• Administration of warranty claims with DC charging manufacturers.

• Ensure highest quality of workmanship is maintained in all dealings.
• Support project installation teams with generator installation works.
• Support electrical services business growth.
• Support UPS services business growth.
• Support core NICEIC electrical engineering team with compliance to standards.
• Support the sales team with availability to attend site surveys and project planning meetings.
• Use workforce field management system JobWatch to record daily job attendances.
• Offer insight into new EV charging & electrical engineering technologies.
• Nurture and encourage Vital engineering team members to better their skill sets.

What you can expect:

• A competitive salary.
• A discretionary twice per annum, 'Profit Related Pay' scheme.
• Pension scheme after 3 months of service.
• 25 days leave (or equivalent pro-rata) per annum, plus additional bank holiday days.
• Eligibility to join Vitality, Private Healthcare Scheme, and BHSF Healthcare Cash Plan, after 6 months of service.
• Investment in professional development and training.
• A supportive and positive workplace culture.

Next Steps: We are an equal opportunities employer. We welcome applications from all suitably qualified persons. If you require any additional support to attend an interview, please let us know in advance. The role is due to commence ASAP after the offer has been made, but we can be flexible with the start date depending on prior commitments. Please note that proof of the right to work in the UK will be required.