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- Tasks: Support technical queries and train customers on powered wheelchairs.
- Company: Join a leading innovator in powered wheelchair design and manufacturing.
- Benefits: Enjoy opportunities for training, travel, and hands-on experience in a dynamic environment.
- Why this job: Be part of a passionate team making a real difference in people's lives.
- Qualifications: Must have good communication skills and a secondary school diploma; customer service experience preferred.
- Other info: Full driving license required; occasional UK travel for training support.
The predicted salary is between 36000 - 60000 £ per year.
As a world leader in innovative powered wheelchair design and manufacture, a unique opportunity has arisen for someone with Passion, Energy, Drive and Ambition to join our successful Quantum Rehab team. The position of Quantum Technical Support Supervisor/Trainer adopts a supporting role to the Senior Quantum Sales Manager and works alongside the Build Manager assisting with technical queries, training of the Quantum network of customers as well as other internal staff, and support in preparing information for tenders and exhibitions. This position is reported to the Senior Quantum Sales Manager. You may from time to time be required to undertake additional or other duties as necessary to meet the needs of the Company on a short-term basis e.g. holiday or sickness cover.
Responsibilities
- Responsible for all Quantum and Stealth technical queries, including telephone calls and emails.
- Support the company’s customer network by providing advice and solutions for faults with products, technical information on replacing or upgrading parts, sourcing the correct part numbers and all aspects of product programming.
- Organising the collection and return of products for testing; and carrying out subsequent testing.
- Carry out onsite and field based technical training for customers and internal staff where required.
- Keep records on who has received training and remain in contact with those organisations.
- Support the Senior Quantum Sales Manager in aspects of tender bids and contract maintenance.
- Assist with preparation for exhibitions and trade shows.
Skills and Qualifications
- Good communication skills.
- A good understanding of customer service procedures.
- A strong understanding of technical and manufacturing procedures.
- Computer literate with experience using MS Office.
- Ability to lift some heavy items (checked by H&S first).
- Public speaking to a small or medium sized crowd.
Education and Experience
- Secondary school diploma or equivalent.
- Customer service experience in the manufacturing industry preferred.
Other Details
- Oracle skills preferred.
- Full driving license required.
- The successful candidate would ideally reside close to our head office in Bicester where they will be based.
- There will be occasional travel throughout the UK supporting customers with external training courses.
- The ideal candidate will be required to demonstrate their involvement in providing technical support, predominately of a mechanical nature.
- The ability to organise and deliver training events is desirable, although not essential as you will be supported with this initially.
- Experience of powerchair control systems and specialist seating is also desirable but not essential as full training will be provided.
- Good computer skills, telephone manner, and a full driving license are essential.
For a full job specification or to send us your CV, please email: mikeh@pride-mobility.co.uk. The closing date for applications is close of business on June 30th, 2025 (subject to change without notice).
Technical Support Supervisor/Trainer employer: LinkedIn
Contact Detail:
LinkedIn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Supervisor/Trainer
✨Tip Number 1
Familiarise yourself with the technical aspects of powered wheelchairs and their components. Understanding the common issues and solutions will not only help you in interviews but also demonstrate your passion for the role.
✨Tip Number 2
Network with professionals in the industry, especially those who work in technical support or training roles. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to showcase your communication skills through mock presentations or training sessions. Since public speaking is a part of the job, being able to demonstrate your ability to convey technical information clearly will set you apart.
✨Tip Number 4
Research the company’s products and recent developments in the powered wheelchair market. Being knowledgeable about their offerings and how they compare to competitors will show your enthusiasm and readiness to contribute from day one.
We think you need these skills to ace Technical Support Supervisor/Trainer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and training. Emphasise any customer service roles you've held, especially in the manufacturing industry, and showcase your communication skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the company. Mention specific experiences that demonstrate your ability to handle technical queries and provide training, as well as your understanding of powered wheelchair technology.
Highlight Relevant Skills: In your application, clearly outline your technical skills, including any experience with powerchair control systems or mechanical support. Don’t forget to mention your computer literacy and public speaking abilities, as these are crucial for the role.
Follow Application Instructions: Ensure you send your application to the specified email address and include all required documents. Double-check for any specific instructions regarding the format or content of your application to avoid any mistakes.
How to prepare for a job interview at LinkedIn
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share examples of how you've gone above and beyond in previous roles to resolve technical issues or improve customer satisfaction.
✨Demonstrate Technical Knowledge
Prepare to discuss your understanding of technical and manufacturing procedures. Be ready to explain any relevant experience you have with powerchair control systems or similar technologies, even if it's limited.
✨Highlight Training Experience
If you have experience in training others, be sure to mention it. Discuss any specific training events you've organised or delivered, and how you engaged your audience during those sessions.
✨Prepare for Scenario Questions
Anticipate questions that may ask how you would handle specific technical queries or customer complaints. Think through your problem-solving process and be ready to articulate it clearly.
