At a Glance
- Tasks: Support field engineers remotely, troubleshoot issues, and analyse plant performance data.
- Company: Join a leading solar services business operating over 2GW of solar assets across Europe.
- Benefits: Enjoy remote work flexibility with minimal travel and opportunities for professional growth.
- Other info: This role offers a chance to step up from hands-on work to a strategic support position.
- Why this job: Be part of a new function, collaborate with senior engineers, and make a real impact in renewable energy.
- Qualifications: Five years in electrical systems, solar O&M experience, and NVQ Level 3 electrical certification required.
The predicted salary is between 36000 - 60000 £ per year.
TSP is partnered with a leading utility scale solar services business looking to grow its O&M technical function. This business covers the whole of Europe and is responsible for over 2GW of operating solar assets. In the UK alone, it is responsible for the operation and maintenance of close to 800MW of solar assets across roughly 100 sites.
This business is seeking a Technical Support Engineer to be the backbone of the O&M function. You would be directly overseeing the O&M of over 100 sites, working closely with the ground teams to troubleshoot and resolve complex performance issues as quickly and effectively as possible. If there is a problem out in the field that the field service engineers can't fix, they will report it to the Technical Support Engineer for more in-depth troubleshooting. This is a new function in the business. Due to this, you would be working with the senior engineering leadership to onboard new sites and build out SOPs to ensure the efficient day-to-day running of these projects. This is an ideal role for someone who is in a similar role and looking to increase their portfolio size, or a skilled and experienced O&M engineer looking to step away from the tools.
Main responsibilities:
- Provide remote support to field engineers, assisting with complex fault-finding and resolution.
- Analyse plant performance data using monitoring systems (e.g., SCADA, inverter portals) to identify issues and opportunities for improvement.
- Lead or support root cause analysis investigations for major incidents or repeated failures.
- Maintain and develop technical documentation, fault-finding guides, and repair procedures.
- Liaise with inverter and equipment manufacturers for escalated technical support cases, RMAs, and firmware updates.
- Collaborate with the field teams to identify common failure modes and propose mitigation strategies.
- Assist with commissioning and performance validation for new sites or retrofit works.
- Site attendance for technical support on inverter level failures unable to be resolved via remote support.
- Act as the main point of contact for the portfolio and management team regarding technical advice.
- Support the portfolio and management team with work order scheduling and dispatch.
- Participate in weekly scheduling meetings.
Key skills:
- At least five years’ working experience in the installation and maintenance of electrical systems for industrial sites.
- Proven experience in solar O&M, with a strong background in troubleshooting and support.
- Good knowledge on inverter systems, communication protocols and monitoring platforms.
- Proficient with single line diagrams and electrical schematics.
- Strong problem-solving skills, attention to detail and a methodical approach.
- Good knowledge of MS office tools.
- Valid and clean car driving license.
- NVQ Level 3 electrical certification.
This role is remote with roughly 15% travel to site, or to head office.
Technical Support Engineer (Remote) in Nottingham employer: LinkedIn
Join a forward-thinking utility scale solar services business that values innovation and collaboration, offering a unique opportunity for growth as a Technical Support Engineer. With a strong commitment to employee development, you will work closely with senior engineering leadership to shape the O&M function while enjoying a flexible remote work environment complemented by occasional site visits. This role not only allows you to enhance your technical skills but also positions you at the forefront of sustainable energy solutions across Europe.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer (Remote) in Nottingham
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in solar O&M. Understanding the current challenges and innovations in the industry will help you engage in meaningful conversations during interviews and demonstrate your passion for the field.
✨Tip Number 2
Network with professionals in the solar energy sector, especially those working in technical support roles. Attend industry events or join online forums to connect with others who can provide insights and potentially refer you to opportunities at StudySmarter.
✨Tip Number 3
Prepare to discuss specific examples of complex troubleshooting scenarios you've encountered in your previous roles. Being able to articulate your problem-solving process and the outcomes will showcase your expertise and suitability for the Technical Support Engineer position.
✨Tip Number 4
Research the company’s portfolio and recent projects. Understanding their operations and the scale of their solar assets will allow you to tailor your discussions and show that you're genuinely interested in contributing to their success.
We think you need these skills to ace Technical Support Engineer (Remote) in Nottingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in solar O&M and technical support. Emphasise your troubleshooting skills and any specific projects you've worked on that relate to the role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for renewable energy and your understanding of the solar industry. Mention how your background aligns with the responsibilities of the Technical Support Engineer position.
Highlight Technical Skills:In your application, clearly outline your technical skills, especially your knowledge of inverter systems, communication protocols, and monitoring platforms. Use specific examples to demonstrate your expertise.
Showcase Problem-Solving Abilities:Provide examples of complex issues you've resolved in previous roles. Detail your approach to troubleshooting and how you collaborated with teams to achieve successful outcomes.
How to prepare for a job interview at LinkedIn
✨Showcase Your Technical Expertise
Make sure to highlight your experience with solar O&M and troubleshooting during the interview. Be prepared to discuss specific examples of complex issues you've resolved, as this will demonstrate your capability to handle the responsibilities of the role.
✨Familiarise Yourself with Relevant Tools
Since the role involves using monitoring systems like SCADA and inverter portals, it’s a good idea to brush up on these tools before the interview. Being able to speak confidently about how you’ve used these systems in the past will set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare for scenario-based questions where you might need to explain how you would approach troubleshooting a specific fault or incident. This will showcase your methodical approach and attention to detail.
✨Demonstrate Your Collaborative Spirit
As the role requires liaising with field teams and manufacturers, be ready to discuss your experience working collaboratively. Share examples of how you’ve successfully communicated technical information to non-technical team members or worked with others to resolve issues.
