At a Glance
- Tasks: Lead a 24/7 NOC team and manage IT infrastructure for critical systems.
- Company: Join a well-established business in the Smart Metering sector.
- Benefits: Enjoy a salary up to £65,000, 26 days holiday, enhanced pension, and more.
- Other info: Hybrid work model with 2 days WFH; must be security cleared.
- Why this job: Be part of a dynamic team ensuring security and reliability in tech services.
- Qualifications: Experience in IT management and team leadership is essential.
The predicted salary is between 46800 - 78000 € per year.
Southampton
Hybrid – 2 days WFH
Must Be Security Cleared
Are you an IT Manager looking for a new challenge? Look no further, one of our long-standing clients is looking for a new Technical IT Manager to join their well-established business within the Smart Metering sector. Our client is looking for someone who’s experienced at managing a team and not afraid to get their hands dirty. As the Technical IT Manager, you will play a pivotal role in managing and maintaining their IT infrastructure, ensuring the continuous operation of critical systems both on-premises and in their data centres. You will lead a 24/7 NOC team and work closely with our outsourced SOC to guarantee the security and reliability of their services. This role requires a hands-on approach to technical support, process definition, and compliance with industry standards.
Benefits:
- Salary: up to £65,000
- 26 days Holiday + Bank Holidays
- Enhanced Pension
- Death in service
Main duties and responsibilities:
- Oversee IT systems at UK data Centres, ensuring reliable and robust service delivery.
- Manage a UK-based 24/7 NOC operation of Networks, IT systems, servers, switches, routers and resolve incidents or issues/actions.
- Ensuring adherence to Information Security Management, ISO 27001, and UK legal standards, especially Nations Infrastructure (CNI).
- Manage recording and monitoring of Service Level Agreements (SLA) for all incidents/issues/changes in conjunction with the Services IT Head and NOC/SOC.
- Provide first-line technical support when required and support remote users for hardware and software issues/improvements/changes/problems.
- Prepare documentation and reports based on business requirements, incidents, and as per customer needs.
- Closely interact with project managers/technical teams/other stakeholders in the UK and India as per business needs.
- Support and manage the UK IT Infrastructure upgrade, improvement, maintenance, new site readiness, and IT risk mitigation plan.
- Support and prepare IT hardware requirements for optimal costs for required performance. Planning and presenting the budget for approval as per work assignment.
- Be willing to travel to the data centres when called upon to do so. This might occur during out-of-office and unsociable hours, though as a rule, the NOC team reporting to this role will attend sites when required.
- Manage raising and tracking purchase requisitions and ensure the purchase orders arrive from the supplier. Coordinate & ensure that the goods are deployed as planned.
Key job requirements:
- Ensuring SLA-based problem resolution for priority incident-related data services for NOC & SOC in the UK.
- Timely (as planned) support enhancement & establishment of IT Infrastructure/support services function for all IT-enabled service-related queries.
- Effectively supporting the Helpdesk in resolving priority incidents and satisfactory closure with customers.
- Ensuring the effective implementation/mapping of NOC and SOC processes to support UK service business.
- Keeping the team motivated.
- Working as per company behaviours and beliefs.
- Compliance with standards as mentioned above.
To apply for this role please call 02380 765 301, send your CV to louiswoods@spectrumit.co.uk or hit apply.
StudySmarter Expert Advice🤫
We think this is how you could land Technical IT Manager in Southampton
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description. Understanding the infrastructure and systems used in Smart Metering will give you an edge during discussions.
✨Tip Number 2
Network with professionals in the Smart Metering sector or those who have experience in similar roles. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your hands-on experience in managing IT teams and resolving incidents. Be ready to share specific examples that demonstrate your leadership skills and technical expertise.
✨Tip Number 4
Research the company's compliance standards, especially ISO 27001 and UK legal standards. Showing that you understand these regulations and how they apply to the role will highlight your suitability for the position.
We think you need these skills to ace Technical IT Manager in Southampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in IT management, particularly in areas like team leadership, IT infrastructure, and compliance with industry standards such as ISO 27001. Use specific examples to demonstrate your hands-on approach.
Craft a Strong Cover Letter:Write a cover letter that addresses the key responsibilities of the Technical IT Manager role. Emphasise your experience with managing NOC teams, incident resolution, and your ability to work under pressure. Show enthusiasm for the Smart Metering sector.
Highlight Security Clearance:Since the role requires security clearance, make sure to mention any existing clearances you hold or your willingness to obtain one. This will show that you understand the importance of security in this position.
Prepare for Technical Questions:Anticipate technical questions related to IT infrastructure management, incident resolution, and compliance standards during the interview process. Be ready to discuss your previous experiences and how they relate to the job requirements.
How to prepare for a job interview at LinkedIn
✨Showcase Your Technical Expertise
As a Technical IT Manager, it's crucial to demonstrate your in-depth knowledge of IT infrastructure and security standards. Be prepared to discuss specific technologies you've worked with, such as servers, routers, and incident management processes.
✨Highlight Leadership Experience
Since the role involves managing a 24/7 NOC team, share examples of your leadership style and how you've successfully motivated and managed teams in high-pressure environments. Discuss any relevant experiences that showcase your ability to lead effectively.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about past incidents you've handled, particularly those involving SLA breaches or critical system failures, and be ready to explain your approach.
✨Understand Compliance and Security Standards
Familiarise yourself with ISO 27001 and other relevant compliance standards. Be ready to discuss how you have ensured adherence to these standards in previous roles, as this is a key aspect of the job.
