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- Tasks: Support UK businesses with accounting software, troubleshoot issues, and guide customers.
- Company: Award-winning tech company recognised as a top place to work.
- Benefits: Competitive salary, equity, hybrid work, and comprehensive benefits.
- Other info: Dynamic role with opportunities for professional development and innovation.
- Why this job: Join a fast-paced team and grow your career in tech while helping others.
- Qualifications: Experience in customer support and a background in finance or accounting.
The predicted salary is between 36000 - 60000 £ per year.
Technical Finance Support Agent Location: Hybrid – must be able to travel to our Poole office at least twice a weekEmployment Type: Full-timeSalary: Competitive + Equity + BenefitsAwards: The Times Top Place to Work – 3 Years RunningWe’re looking for a Technical Customer Support Specialist with a strong finance or accounting background to join our growing team. You’ll play a key role in supporting UK businesses as they use our accounting software – helping them solve problems, get set up, and get the most out of the platform.This is a fantastic opportunity for someone who enjoys working with people, has hands-on experience with accounting or finance systems, and wants to grow their career in a fast-paced, innovative tech company.What you’ll be doing:Be the first point of contact for customer queries (phone and email)Troubleshoot and resolve issues with accounting software (technical and functional)Guide customers through system setup and day-to-day usageLog and manage support tickets, escalating when neededWork closely with our product and implementation teams to resolve complex casesSupport customers during onboarding and live implementationsContribute to user guides, FAQs, and process documentationSpot opportunities to improve our product and share insights with the teamWhat we’re looking for:Previous customer support or client-facing experienceA background in accounting, bookkeeping, or finance administration (e.g. experience as an accounts assistant, finance officer, bookkeeper, or similar)Hands-on experience using accounting softwareExcellent written and verbal communication skillsAbility to manage multiple queries and work independentlyProblem-solving mindset with strong attention to detailComfortable with MS Office (especially Excel) and ticketing/CRM toolsIf you enjoy helping people, understand the world of accounting, and want to be part of an award-winning tech company, we’d love to hear from you.
Technical Finance Support Agent employer: LinkedIn
Contact Detail:
LinkedIn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Finance Support Agent
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and tech sectors. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Technical Customer Support roles and practice your answers. Make sure to highlight your finance background and problem-solving skills.
✨Tip Number 3
Show off your passion for helping people! During interviews, share examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to customer support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our awesome team.
We think you need these skills to ace Technical Finance Support Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in finance and customer support. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant skills and experiences!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Technical Finance Support Agent role and how your experience makes you the perfect fit for our team at StudySmarter.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and come up with creative solutions, especially in a tech environment!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with StudySmarter!
How to prepare for a job interview at LinkedIn
✨Know Your Stuff
Make sure you brush up on your accounting and finance knowledge. Familiarise yourself with common issues that users face with accounting software, as well as the specific tools the company uses. This will help you answer questions confidently and show that you're ready to tackle customer queries.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly and concisely. You might want to prepare examples of how you've successfully communicated complex information in the past, whether it was through phone calls or emails.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to troubleshoot issues, especially in a finance context. Be ready to discuss your approach to problem-solving and how you can apply that mindset to help customers resolve their issues effectively.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company's products, team dynamics, or future projects. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.