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- Tasks: Lead store operations, manage sales, and ensure top-notch customer service.
- Company: Join POP MART, a global leader in designer toys and collectibles.
- Benefits: Enjoy monthly toy gifts, bonuses, training, and fun team events.
- Why this job: Be part of a vibrant team and grow your retail management skills in a creative environment.
- Qualifications: 4+ years in retail management; degree in business or related field preferred.
- Other info: Flexible hours and opportunities for career advancement available.
The predicted salary is between 27500 - 42000 £ per year.
Industry: Designer toys and collectible pieces
Location: Pop Mart Leeds Store
Job type: Full-time Permanent
Working Hours: 40 hours per week
About POP MART
Founded in 2010, POP MART is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, and designer toy culture evangelism, we have built an integrated platform covering the entire designer toy value chain. Besides our original and iconic IPs such as Molly, Hirono, Skullpanda, and LABUBU, POP MART collaborates with top-tier toys and lifestyle brands including Disney, Universal Studios, and Sanrio to create collectible art toys featuring their iconic characters.
In the UK, POP MART operates seven stores in London, Midlands, and Manchester, and over five Robo Shops (vending machines for POP MART products). With our ambitious growth plan, we continue to expand our retail network by opening new stores in London and nationwide.
What to Expect
- Gain valuable professional experience covering the entire retail life cycle
- Have the opportunity to work with people from different countries and cultures in a collaborative environment
- Receive structured customer service, retail operations, and product training
- Be proactively involved in the company’s growth
Benefits
- Selected POP MART toys as appreciation gifts every month
- A structured bonus/commission scheme in line with the company’s and the individual’s performance
- Comprehensive training and development programs
- Regular team social events
- Paid rest breaks
The Role and Candidate
We are searching for a Retail Store Manager to lead and oversee operations at our new Leeds store! This is a key leadership role responsible for managing all aspects of retail operations and ensuring the sales team provides exceptional customer service that meets POP MART's standards. This management position requires strong leadership skills, excellent communication abilities, and a passion for retail management. Your enthusiasm for designer toys will make you a competitive candidate. The position reports to and receives functional guidance from the Area Manager.
Responsibilities
- Oversee all aspects of store operations, including sales, customer service, inventory management, and staff supervision
- Develop and implement strategies to achieve sales targets and improve store performance
- Provide exceptional customer service and resolve any customer issues or complaints
- Train, mentor, and supervise the sales team, ensuring they adhere to company policies and procedures
- Closely monitor inventory levels and coordinate with the merchandising team and management for replenishment
- Control stock discrepancy by monitoring inventory levels and implementing loss prevention measures
- Manage visual merchandising, ensuring the store's tidiness and cleanliness are maintained at the highest level
- Oversee cashier point operations, including daily opening and closing procedures
- Conduct regular staff meetings to communicate goals, expectations, and updates
- Lead recruitment efforts, evaluate potential candidate's performance, and train new team members
- Perform administrative tasks such as rota scheduling, payroll management, and sales reporting
- Ensure compliance with all company policies, procedures, and relevant regulations
- Be available to work flexible hours.
Required Qualifications
- Proven experience (4+ years) in retail management, preferably in a similar industry
- Bachelor’s degree in business administration, Retail Management, or a related field (or equivalent work experience)
- Fluent in professional English, with excellent verbal and written communication skills
- Strong leadership skills with the ability to motivate and develop a high-performing team
- Proven ability to develop and implement strategies to achieve sales targets and improve store performance
- Excellent organizational and problem-solving skills with a keen attention to detail
- Proficient in administrative tasks such as rota scheduling, payroll management, and reporting
- Team-oriented with the ability to foster a positive work environment
- Candidates with less experience can also apply for the Assistant Store Manager position
Desirable but Not Essential
- Multi-lingual language ability (Chinese Mandarin is an advantage but not essential)
- Experience in the toy or collectibles industry
- Knowledge of visual merchandising techniques
- Familiarity with retail management software and point-of-sale systems
Job Type: Full-time
Pay: £33,000.00-£36,000.00 per year
Additional pay: Commission pay
Benefits: Company pension
Schedule: 8 hour shift, Weekend availability
Store Manager – Pop Mart (Leeds, England) employer: LinkedIn
Contact Detail:
LinkedIn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager – Pop Mart (Leeds, England)
✨Tip Number 1
Familiarise yourself with POP MART's product range and their unique designer toy culture. Understanding the brand's ethos and popular products will help you connect with the team and demonstrate your passion during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in previous roles. Highlight specific instances where you motivated staff or improved store performance, as this is crucial for the Store Manager position.
✨Tip Number 3
Network with current or former employees of POP MART on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 4
Prepare to discuss your experience with inventory management and loss prevention strategies. Being able to articulate your approach to these areas will demonstrate your readiness for the operational aspects of the Store Manager role.
We think you need these skills to ace Store Manager – Pop Mart (Leeds, England)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, especially in the toy or collectibles industry. Emphasise your leadership skills and any achievements that demonstrate your ability to meet sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for designer toys and your understanding of POP MART's brand. Mention specific experiences that align with the responsibilities of the Store Manager role, such as training staff or managing inventory.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your application reflects your verbal and written communication abilities. Use clear and concise language, and consider including examples of how you've effectively communicated with teams or customers in the past.
Highlight Your Problem-Solving Abilities: In your application, provide examples of challenges you've faced in retail management and how you resolved them. This will demonstrate your organisational skills and attention to detail, which are crucial for the Store Manager position.
How to prepare for a job interview at LinkedIn
✨Show Your Passion for Designer Toys
Make sure to express your enthusiasm for designer toys during the interview. Share any personal experiences or collections you have, as this will demonstrate your genuine interest in the industry and align with POP MART's culture.
✨Highlight Leadership Experience
Since the role requires strong leadership skills, be prepared to discuss your previous management experiences. Provide specific examples of how you've successfully led a team, resolved conflicts, or improved store performance in past roles.
✨Prepare for Customer Service Scenarios
Expect questions related to customer service challenges. Think of examples where you provided exceptional service or resolved complaints effectively. This will showcase your ability to maintain POP MART's high standards in customer care.
✨Demonstrate Organisational Skills
As the role involves various administrative tasks, be ready to discuss your organisational skills. Talk about your experience with inventory management, scheduling, and reporting, and how you ensure everything runs smoothly in a retail environment.
