At a Glance
- Tasks: Support patients through their vision correction journey with exceptional care and service.
- Company: Join Optical Express, the UK leader in Vision Correction Surgery.
- Benefits: Competitive salary, bonuses, free eye surgery, and generous leave.
- Other info: Enjoy ongoing training and a fun, rewarding work environment.
- Why this job: Make a real difference in patients' lives while developing your career.
- Qualifications: Experience in patient-facing roles and strong communication skills required.
The predicted salary is between 26500 - 26500 € per year.
Location – Stirling with cover in Perth
Hours – Full time - 40 hours
Salary - from £26,500 plus bonus
Optical Express are the market leader in Vision Correction Surgery (Laser Eye Surgery and Premium Pay Intraocular Lens Surgery in the UK). We treat more patients than all other private providers do put together. For close on twenty years, we have delivered in excess of 60% of premium pay Laser and Lens Replacement Vision Correction procedures in the UK and Ireland.
We are seeking Patient Advisors for our Stirling and Perth clinics. This is a pivotal role in our business, with responsibility for delivering an outstanding and well-structured patient journey across our services. The role of a Patient Advisor is to act as a support to our clinicians, whilst also carrying operational and commercial responsibilities.
Our Patient Advisors are the patients' primary point of contact through all stages of the process from introduction to post-operative follow-up, combining exceptional patient care and service delivery standards in line with high-end luxury purchases.
Main Responsibilities- Support Patients having vision correction surgery across all steps of the patient pathway, building rapport and maintaining patient confidence.
- Deliver warm, professional patient welcomes and manage first impressions.
- Capture high-quality diagnostic scans for clinical interpretation, whilst communicating with the patients on the features and benefits of our technology.
- Support in delivery of consultations for optometrists and/or Surgeons, in-clinic or virtual.
- Close consultation process and schedule surgery and aftercare.
- Manage payment, finance and administrative booking requirements.
- Meet and exceed individual commercial KPIs.
- Previous experience of a patient-facing role
- Excellent communication and interpersonal skills
- High attention to detail and organisational skills
- Proficient with use of digital and diagnostic technology
- Experience within healthcare or high-end retail would be preferred.
- Strong commercial awareness.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- An industry leading salary plus excellent bonus potential
- State of the art, modern working environments
- 33 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eyewear and sunglasses
- Discounts on other group company products and procedures
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Workplace Pension scheme
Patient Advisor in Stirling employer: LinkedIn
Optical Express is an exceptional employer, offering a fulfilling and rewarding career as a Patient Advisor in the vibrant locations of Stirling and Perth. With an industry-leading salary, generous benefits including free laser eye surgery, and a commitment to ongoing training and development, employees thrive in a supportive and dynamic work culture that prioritises patient care and professional growth. Join us to be part of a market leader in vision correction surgery, where your contributions directly impact the lives of our patients.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Advisor in Stirling
✨Tip Number 1
Get to know the company! Research Optical Express and understand their values, services, and what makes them tick. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Patient Advisor, you'll need to connect with patients and make them feel at ease. Role-play common scenarios with friends or family to build your confidence and refine your delivery.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to gain insights about the role and the company culture. They might even share tips that could give you an edge in the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Optical Express family. Don’t miss out on this opportunity!
We think you need these skills to ace Patient Advisor in Stirling
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Patient Advisor role. Highlight any previous experience in patient-facing roles and showcase your communication skills. We want to see how you can bring that warm, professional touch to our patients!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about patient care and how your skills align with our values at Optical Express. Remember, we love a personal touch, so let your personality come through!
Showcase Your Attention to Detail:In this role, attention to detail is key. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure everything is spot on, just like we do for our patients!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what makes Optical Express a great place to work!
How to prepare for a job interview at LinkedIn
✨Know the Company Inside Out
Before your interview, make sure you research Optical Express thoroughly. Understand their services, especially in vision correction surgery, and be ready to discuss how you can contribute to their mission of delivering exceptional patient care.
✨Showcase Your Communication Skills
As a Patient Advisor, communication is key. Prepare examples from your past experiences where you've successfully built rapport with patients or customers. Practice articulating your thoughts clearly and confidently, as this will demonstrate your interpersonal skills.
✨Demonstrate Attention to Detail
In this role, attention to detail is crucial. Be prepared to discuss how you've managed tasks that require precision in previous jobs. You might even want to bring up specific instances where your attention to detail made a difference in patient care or service delivery.
✨Prepare for Role-Play Scenarios
Expect some role-play during the interview to assess your ability to handle patient interactions. Practise common scenarios you might face as a Patient Advisor, such as welcoming a patient or explaining the benefits of a procedure. This will help you feel more comfortable and showcase your skills effectively.
