At a Glance
- Tasks: Drive customer success and retention while leveraging AI tools to enhance hiring workflows.
- Company: Join LinkedIn, the world's largest professional network focused on economic opportunity.
- Benefits: Flexible hybrid work, growth opportunities, and a culture of trust and inclusion.
- Other info: Collaborative environment with opportunities for career advancement and personal development.
- Why this job: Be a strategic advisor and make a real impact on customer success with innovative solutions.
- Qualifications: 5+ years in customer success or related fields, strong communication, and data analysis skills.
The predicted salary is between 60000 - 75000 £ per year.
LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed. Join us to transform the way the world works.
This position is based in London. At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
The Senior Customer Success Manager (CSM) is a strategic advisor and AI‑savvy partner to our customers, helping them unlock measurable value from LinkedIn Hiring Solutions. This role blends customer advocacy, data-driven insights, and enablement to drive adoption, retention, and growth.
As a CSM you will be tasked with:
- Serving as a Customer Champion and Advocate
- Helping Customers realize value from their investment
- Partnering on customer retention and expansion
The CSM will partner with various stakeholders within assigned customers to ensure effective user and product onboarding and engagement on LinkedIn Hiring products and solutions.
Responsibilities
- Drive Customer Success & Retention: Partner with sales counterparts to ensure adoption, mitigate churn risk, and deliver measurable ROI through success plans and regular business reviews.
- Act as a Strategic Advisor: Build trusted relationships with customer stakeholders, align on business objectives, and guide them to achieve operational priorities and full product value.
- Deliver Insights & Best Practices: Share impactful data and recommendations, provide education options, and map Hiring solutions to customer workflows to drive adoption and engagement.
- Champion AI-Powered Enablement: Leverage tools like Hiring Assistant and Co-Pilot, guide customers through AI‑assisted search and messaging, and advise on how AI can optimize hiring workflows.
- Monitor & Optimize Engagement: Analyze usage metrics, identify low utilization, and implement strategies to boost adoption and customer success.
- Collaborate Cross-Functionally: Partner with internal teams (e.g., Account Directors, Global Services, Product) to deliver a unified customer experience and influence product improvements.
- Drive Measurable Outcomes: Focus on increasing recruiter efficiency, such as improving job fill rates, and enhancing candidate quality through strategic product usage.
Basic Qualifications
- 5+ years of experience in any of the following: Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, or Change Management
- Business Fluency in English
Preferred Qualifications
- Recruiting or other applicable talent experience
- Proficient interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges
- Proficient organization, project management, and time management skills
- Experience analyzing data, trends, and client information to identify product or growth opportunities in service of customer value
- Influential verbal and written communication skills, including expertise in presenting to both small and large audiences
- Proficient understanding of Sales concepts and Software as a Service
- Bachelor's degree or equivalent practical experience
Suggested skills
- Communication
- Stakeholder Management
- Data Driven
Sr Customer Success Manager – London (11-month Fixed Term Contract) employer: LinkedIn
LinkedIn is an exceptional employer that prioritises employee growth and well-being, fostering a culture of trust, care, and inclusion. With a hybrid work model based in London, employees enjoy the flexibility to balance their professional and personal lives while engaging in meaningful work that drives customer success. The company invests in its workforce through continuous learning opportunities and a collaborative environment, making it an ideal place for those seeking a rewarding career in customer success.
StudySmarter Expert Advice🤫
We think this is how you could land Sr Customer Success Manager – London (11-month Fixed Term Contract)
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like LinkedIn.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like LinkedIn. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Sr Customer Success Manager – London (11-month Fixed Term Contract)
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to LinkedIn.
How to prepare for a job interview at LinkedIn
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in LinkedIn's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services LinkedIn offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
