Short Term Rental Hire Coordinator

Role: Short Term Rental Hire ControllerLocation: Brackmills, NorthamptonAbout Rushlift LtdRushlift is a leading provider of innovative customer-focused solutions in materials handling equipment, mechanical services and fleet management. Rushlift provides impartial advice to enable customers to maximise the effectiveness of their industrial equipment fleets, through either long-term hire contracts or servicing and repair arrangements.In addition to providing all types of forklift trucks, from powered pallet trucks to wire-guided systems, Rushlift hires and maintains a wide range of industrial equipment such as sweepers, mobile plants, and lorry loader cranes.About the role:The Short Term Rental (STR) Hire Controller plays a pivotal role in the coordination, scheduling, and execution of Rushlift MHE’s short term rental operations. You will be responsible for managing all aspects of the hire process from customer order through to delivery and return, ensuring optimal fleet utilisation, high levels of customer satisfaction, and operational efficiency. You will work closely with the STR Sales Manager, transport providers, service teams, and customers to ensure seamless execution of hires, rehires, collections, and breakdown support.Your key responsibilities will include:Manage inbound hire requests and allocate equipment based on availability, location, and customer needsCoordinate with transport providers to arrange timely deliveries and collectionsMonitor hire durations and proactively manage contract extensions or off-hiresMaximise utilisation of the internal fleet through effective planning and rotationManage external rehire relationships to supplement fleet shortages when necessaryTrack rehire equipment performance, costs, and returnsServe as a key point of contact for customers regarding hire status, delivery timing, and breakdown supportRespond to issues quickly and liaise with service teams to minimise downtimeMaintain a professional, solution-focused approach to all customer interactionsInput and maintain accurate data in rental management systemsEnsure all hire contracts, transport notes, and off-hire documentation are completed and archived correctlyGenerate reports for utilisation, open hires, rehire spend, and service response timesSupport weekly operational reporting and fleet KPI trackingEnsure health & safety and compliance protocols are followed for all hired assetsWhat we are looking for:Experience in a logistics, rental, or service coordination roleExperience in MHE, plant hire, or equipment rental environmentsStrong organisational and planning skillsAbility to work under pressure and manage conflicting prioritiesExcellent customer service and communication skillsKnowledge of transport coordination and fleet schedulingProficient in Microsoft Office and rental/CRM systemsWhat we offer:Competitive Salary PackageContributory Pension SchemeEnhanced Parental PoliciesLife AssuranceOn-site parkingEmployee Welfare Scheme – Vouchers for birthdays/weddings/children/studies/long service etcEmployee Assistance Programme giving you access to Retail/Health/Gym discounts, confidential counselling and advice, Cycle2Work Scheme, and much more…What Happens Next?Once you have completed your application, our People Team will initially consider your skills and experience based on your CV and application. If suitable, our team will then contact you to advise you of the next stage.We will ensure that all our resourcing processes are fair, transparent and consistent across the UK.We want to ensure that the candidate experience is of the highest professional standard.Rushlift is committed to providing equality of opportunity for all employees. Furthermore, we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our Organisation.For more information about what we do with your data, view our Applicant Privacy Policy.