At a Glance
- Tasks: Design and develop innovative solutions on the ServiceNow platform while collaborating with cross-functional teams.
- Company: Join Mastek UK, a trusted ServiceNow partner known for delivering high-quality service management solutions.
- Benefits: Enjoy a dynamic work environment with opportunities for innovation and professional growth.
- Other info: Must be able to commute to the central Leeds office.
- Why this job: Be part of a team driving operational excellence and continuous improvement in service operations tooling.
- Qualifications: 5+ years as a ServiceNow Developer with strong scripting and AWS experience required.
The predicted salary is between 48000 - 84000 £ per year.
We are seeking a highly skilled & experienced developer with a proven track record for developing and implementing innovative solutions. This role will be joining the already established ServiceNow Mastek UK managed service, which has recently been recognised as a ServiceNow trusted partner.In this role, you will be reporting into the Mastek ServiceNow Product Owner. You will be responsible for designing, developing & implementing innovation solutions on (but not limited to) the ServiceNow platform, that align with our customers business strategies (both current and potential customer base). You will collaborate with crossfunctional teams to drive process improvements, enhance system efficiency & deliver high-quality service management solutions. With a split in focus1) on working on the delivery of the Mastek ServiceNow team’s backlog, and2) leading hands-on innovation initiatives to improve service operations tooling. Your expertise in ServiceNow, observability, alerting, and AWS-related tools will help drive operational excellence and continuous improvement.Key Responsibilities Platform Development & Configuration: Design, develop, and implement innovative solutions across ServiceNow, observability, alerting, and AWS-related tooling, including custom applications, integrations, AI & flows. Develop applications and integrations across platforms such as ITSM, ITOM, PA, CSM, SPM, CSDM, CMDB, Employee Centre, Integration Hub, and observability tools (e.g., Datadog, Splunk, AWS CloudWatch, Prometheus, etc.). Ensure seamless interoperability between service operations tooling and cloudnative environments. Technical Leadership & Collaboration: Serve as a technical lead, providing guidance & best practices across service operations platforms. Collaborate with internal and external stakeholders to gather & analyse requirements, translating & documenting these into effective solutions. Support internal Mastek growth and innovation workstreams as well as leading them. Foster collaboration between ServiceNow and broader service operations tooling, ensuring integration and automation opportunities are maximised. Innovation & Continuous Improvement: Stay current with industry best practices and emerging technologies in service operations tooling, including observability and alerting. Drive innovation by integrating and optimising monitoring solutions within service management workflows. Develop proof-of-concept (POC) solutions for new features and capabilities across observability and ITSM platforms. Lead cross-team initiatives to drive innovation, with the potential for reuse across multiple customer environments. Service Operations Reporting & Insights: Design and implement advanced reporting solutions to provide real-time insights into service performance, incident trends, and operational health. Develop dashboards that integrate data from multiple service operations tools to provide a comprehensive view of system health and SLAs. Utilise data analytics and machine learning models to predict potential service degradations and optimise resource allocation. Enhance reporting capabilities to support compliance, audit, and continuous service improvement initiatives.Must Have Skills Able to commute to the central Leeds office. Minimum of 5 years of experience as a ServiceNow Developer or in a similar role involving service operations tooling. Extensive experience & understanding of ServiceNow development, including scripting (JavaScript, Glide). Strong understanding of ServiceNow modules & processes underpinning; ITSM, PA, CSDM, CMDB, Employee Centre & Integration Hub (REST & SOAP web services & API integrations). Familiarity with AWS services related to service operations, such as AWS Lambda, CloudFormation, and Step Functions. Experience with DevOps practices, CI/CD pipelines, and infrastructure-as-code. Strong problem-solving skills with a focus on continuous improvement and automation. Good understanding of ServiceNow out of the box architecture. Good understanding of other platforms such as; GitHub, Jira, Confluence Proven experience in developing & implementing innovative solutions on (but not limited to), the ServiceNow platform, driving thought leadership. Effective communication & interpersonal skills, with the ability to work collaboratively in a fast-paced environment, potentially across multiple customer environments. Preferred Skills ServiceNow Certified System Administrator (CSA). ITIL v4 qualified. Experience with Agile/Scrum methodologies & tools. ServiceNow Certified Implementation Specialist (CIS), or other relevant certifications. Experience in designing and implementing AI solutions to enhance service operations capabilities
Contact Details:
LinkedIn Recruitment Team
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We think this is how you could land ServiceNow Developer- SC Cleared
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We think you need these skills to ace ServiceNow Developer- SC Cleared
ServiceNow Development
JavaScript Scripting
Glide Scripting
ITSM Module Expertise
PA Module Expertise
CSDM Knowledge
CMDB Management
Employee Centre Configuration
Integration Hub (REST & SOAP)
AWS Services Familiarity
AWS Lambda
CloudFormation
Step Functions
DevOps Practices
CI/CD Pipelines
Infrastructure-as-Code
Problem-Solving Skills
Continuous Improvement Focus
ServiceNow Architecture Understanding
GitHub Proficiency
Jira Experience
Confluence Usage
Effective Communication Skills
Interpersonal Skills
Collaboration in Fast-Paced Environments
Agile/Scrum Methodologies
AI Solutions Design and Implementation
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When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
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