At a Glance
- Tasks: Lead dispatch operations, support technicians, and ensure customer satisfaction daily.
- Company: Join a top-rated plumbing company in the Bay Area with over 20 years of excellence.
- Benefits: Enjoy a full-time role with growth opportunities and a supportive team culture.
- Why this job: Be the driving force behind operations in a fast-paced, caring environment.
- Qualifications: 1+ years in plumbing or HVAC dispatching, strong leadership, and communication skills required.
- Other info: Bilingual candidates and those with A/R knowledge are highly valued.
The predicted salary is between 36000 - 60000 £ per year.
ALL-STAR DISPATCH MANAGER (Residential Plumbing or HVAC service experience required)
Full-Time, In Person Livermore, CA 94551
Service Area: Livermore, Dublin, Pleasanton, San Ramon, Danville
For over 20 years, our client has set the standard for what it means to be a 5-star residential plumbing company in the Bay Area. Our passion for people—our customers, our team, and our community—drives everything we do. And this year, we’re growing fast.
We’re looking for an All-Star Dispatch Manager to join our team—someone who’s a dispatching pro, thrives in a fast-paced service environment, and wants to be part of a company that actually cares.
What the Best Do
- Own the dispatch board and technician schedule for maximum efficiency and profitability
- Ensure the right tech goes to the right job—matching skill with customer need
- Support the customer experience by answering overflow calls and booking leads
- Jump in on over-the-phone estimates and assist with the sales process when needed
- Resolve escalated customer concerns with professionalism and empathy
- Oversee key operational functions like A/R, financing, and field support coordination
- Drive daily communication with techs to keep jobs on time, quality high, and morale strong
What It Takes to Be the Best
You’ve got the experience, leadership, and service mindset to lead from the front. You don’t just keep the board filled—you lead with strategy, calm under pressure, and a passion for getting it right.
Must-Haves:
- 1+ years of residential plumbing or HVAC dispatching experience
- 1+ years of industry knowledge in residential plumbing or HVAC service
- 1+ years of hands-on experience with ServiceTitan
- Management or team leadership experience
- Excellent communication, organization, and problem-solving skills
- Customer service is in your DNA
Bonus Points For:
- Knowledge of A/R processes or financing
- Previous experience supporting in-field operations
- Bilingual (English/Spanish) is a plus
Requirements:
- Ability to pass a background check and drug test
If you’re tired of feeling like just another cog in the machine—and you’re ready to join a company that’s going places—this is your chance. Let’s build the future you and your family deserve. Apply today.
Service Dispatch Manager employer: LinkedIn
Contact Detail:
LinkedIn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Dispatch Manager
✨Tip Number 1
Familiarise yourself with ServiceTitan, as it's a key tool for the role. If you have experience with it, be ready to discuss specific instances where you've used it to improve dispatch efficiency.
✨Tip Number 2
Highlight your customer service skills during any conversations. Since the role involves resolving customer concerns, share examples of how you've successfully handled difficult situations in the past.
✨Tip Number 3
Demonstrate your leadership abilities by discussing how you've motivated and managed teams in previous roles. This will show that you can lead from the front and keep morale high among technicians.
✨Tip Number 4
Research the company’s values and mission. Be prepared to explain how your personal values align with theirs, especially regarding their passion for people and community involvement.
We think you need these skills to ace Service Dispatch Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in residential plumbing or HVAC dispatching. Use specific examples that demonstrate your leadership skills and ability to thrive in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and operational excellence. Mention how your previous experiences align with the responsibilities of the Dispatch Manager role and express your enthusiasm for joining a company that values its team and community.
Highlight Relevant Skills: In your application, emphasise your communication, organisation, and problem-solving skills. If you have experience with ServiceTitan or knowledge of A/R processes, make sure to include that as well, as it will strengthen your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Dispatch Manager position.
How to prepare for a job interview at LinkedIn
✨Showcase Your Dispatch Experience
Make sure to highlight your previous experience in dispatching, especially within the plumbing or HVAC sectors. Be prepared to discuss specific scenarios where you successfully managed technician schedules and resolved customer issues.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've handled escalated customer concerns in the past. This role requires a calm and professional approach, so share instances where you turned a negative situation into a positive outcome.
✨Emphasise Communication Abilities
Effective communication is key for a Dispatch Manager. Be ready to discuss how you maintain clear communication with technicians and customers alike. Consider sharing strategies you use to keep everyone informed and engaged.
✨Express Your Passion for Customer Service
Since the company values a strong customer service mindset, convey your enthusiasm for creating raving fans out of customers. Share your philosophy on customer service and how it aligns with the company's mission.