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- Tasks: Join us as a Service Design Consultant, driving innovative service design from concept to delivery.
- Company: Work with a leading IT consultancy focused on transforming government services.
- Benefits: Enjoy a competitive salary, remote work flexibility, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that champions user-centric design and makes a real impact.
- Qualifications: Experience in service design and GDS standards is essential; SC Clearance eligibility required.
- Other info: Contribute to exciting projects while developing your skills in a collaborative environment.
The predicted salary is between 44000 - 66000 £ per year.
We are collaborating with a prominent IT consultancy that is seeking Service Design Consultants to join their expanding team. Candidates must have experience in Government Digital Services (GDS) and either possess SC Clearance or be eligible for it.
Salary - up to £55,000 per annum + Additional Benefits
Remote with occasional client visits
As a Service Designer, you will:
- Maximise the value delivered for clients from inception to real-life application of Service Design.
- Support clients through the end-to-end service design process to design and develop innovative products and services, from ideation and inception through to solution build and testing.
- Champion user-centricity with a set of tools and methods to embed design thinking and user-centred approaches.
- Work on new ideas and collaborate with solution teams to design and develop innovative products and services.
- Use current and emerging trends to identify and lead improvements to existing services, as well as introduce innovative and industry-first service experiences.
- Influence service managers, user researchers, UI/UX designers, and programme directors to understand the value of user-focused transformation.
Additionally, you will have opportunities to contribute to business and personal growth through:
- Business Development – Contributing to proposals, RFPs, bids, proposition development, client pitches, and event hosting.
- Internal Contribution – Engaging in campaign development, think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), and offering development.
- Learning & Development – Pursuing training and certifications to support career development and company skill demands.
Your Profile
You will bring the following skills and experience:
- Proven experience working across a service design process with minimal support.
- Experience working with Government Digital Service (GDS) service standards and applying GDS design principles.
- Ability to create service design artefacts and outputs, such as current and future-state user journeys, personas, service concepts, service blueprints, and other related deliverables.
- Ability to identify potential accessibility barriers for complex user groups.
- Experience facilitating workshops, design sprints, ideation sessions, or similar activities.
- Ability to visualise complex services in an easy-to-understand format for varying audiences.
- A curious and inquisitive mindset with a passion for asking ‘why.’
- Strong problem-solving skills, with the ability to break down complex challenges in fast-paced environments.
- Experience working in agile (scrum) environments within cross-functional teams that include user researchers, UX/UI designers, business analysts, product owners, delivery managers, and developers.
- Ability to manage competing priorities within tight timeframes with a proactive mindset.
- Strong stakeholder management skills, with the ability to balance competing views as part of the design process.
- Aptitude for advocating user-centricity, with the ability to develop and translate user stories and propose design approaches or services to meet these needs.
- Eligibility for SC (Security Check) Clearance (must have been a UK resident for at least 3 years without leaving the country for more than 6 consecutive months during this period).
Service Design Consultant employer: LinkedIn
Contact Detail:
LinkedIn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Design Consultant
✨Tip Number 1
Familiarise yourself with Government Digital Service (GDS) standards and principles. Understanding these guidelines will not only help you in interviews but also demonstrate your commitment to user-centric design, which is crucial for this role.
✨Tip Number 2
Network with professionals in the service design field, especially those who have experience with GDS. Engaging in conversations or attending relevant events can provide insights and potentially lead to referrals that could boost your application.
✨Tip Number 3
Prepare to discuss specific examples of your past work in service design, particularly those that involved collaboration with cross-functional teams. Highlighting your ability to work in agile environments will resonate well with the hiring team.
✨Tip Number 4
If you don’t currently hold SC Clearance, ensure you understand the eligibility requirements and be ready to discuss your residency history. Being proactive about this can show your seriousness about the position and your readiness to comply with security protocols.
We think you need these skills to ace Service Design Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Government Digital Services (GDS) and showcases your service design skills. Use specific examples that demonstrate your ability to create service design artefacts and outputs.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your relevant experience but also reflects your passion for user-centric design. Mention how you can contribute to the company's goals and your understanding of the service design process.
Showcase Relevant Projects: Include details of specific projects where you've successfully applied GDS design principles. Highlight your role in these projects, the challenges faced, and the outcomes achieved to illustrate your problem-solving skills.
Prepare for Interviews: Anticipate questions related to your experience with service design and GDS standards. Be ready to discuss your approach to user-centricity and how you manage competing priorities in fast-paced environments.
How to prepare for a job interview at LinkedIn
✨Showcase Your GDS Experience
Make sure to highlight your experience with Government Digital Services (GDS) during the interview. Be prepared to discuss specific projects where you applied GDS design principles and how they influenced the outcomes.
✨Demonstrate User-Centric Thinking
Prepare examples that illustrate your ability to champion user-centricity. Discuss how you've used design thinking tools and methods to enhance user experiences in previous roles, and be ready to explain your approach to identifying accessibility barriers.
✨Visualisation Skills Matter
Since visualising complex services is key for this role, bring along samples of your service design artefacts. This could include user journeys, personas, or service blueprints that showcase your ability to communicate complex ideas clearly.
✨Be Ready for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage competing priorities. Think of examples from your past experiences where you successfully navigated tight deadlines and collaborated with cross-functional teams.
