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For Companies At a Glance
- Tasks: Lead tech projects, manage customer journeys, and ensure seamless service delivery.
- Company: Join an award-winning IT and telecoms company that’s been thriving since 2002.
- Benefits: Enjoy a competitive salary, training opportunities, 22 days holiday, and a fun office culture.
- Why this job: Be part of a collaborative team focused on excellence and customer satisfaction.
- Qualifications: 2+ years in telecommunications or IT, strong communication skills, and problem-solving abilities required.
- Other info: Office-based role in Worcestershire with flexible hours and charity leave options.
The predicted salary is between 23000 - 30000 £ per year.
Location - Worcester
Salary - £27,000 - £30,000 dependant on experience
About Our Client
Our client is an award-winning company providing managed IT and telecommunication services to organisations across a range of industry sectors. Since launching in 2002, they have grown year on year, expanding their products and services as technology has developed, helping organisations improve their business practices and profitability.
About the Role
Our client is seeking an experienced Service Delivery Coordinator to lead various technology-related projects, including fibre broadband service delivery operations for their IT and telecommunications projects. In this critical role, you will manage the entire customer journey, from initial service orders through network provisioning, installation coordination, and service activation, ensuring the seamless delivery of projects, including high-speed fibre connections, while maintaining exceptional service quality and customer satisfaction.
Key Responsibilities:
- Manage end-to-end service provisioning from initial customer request through live service activation.
- Conduct detailed address validation and location-specific service availability.
- Coordinate installations with internal technical team and external contractors.
- Track installation milestones and maintain real-time visibility of service delivery pipeline.
- Manage order amendments, in-flight changes/delays, service upgrades, and technical relocations for existing customers.
- Manage existing service upgrades/regrades.
- Coordinate with wholesale providers for infrastructure access.
- Manage UK and international number porting orders.
- Ensure compliance with Ofcom regulations, industry codes of practice, and customer service standards.
- Manage hardware installations to include routers, firewalls, Wi-Fi components and associated customer premises equipment.
- Manage detailed customer updates and expectations during service delivery.
Experience:
- Minimum 2 years' experience within the telecommunications and/or IT service industry, specifically connectivity delivery and number porting.
- Experience with Microsoft Office 365 products.
- Understanding and experience with wholesale connectivity products, including business fibre services, leased lines, and managed network solutions.
Service Delivery Focus: Strong commitment to customer experience and service quality.
Problem-Solving: Ability to resolve 3rd party installation challenges and technical service issues.
Stakeholder Management: Excellent coordination skills for managing multiple contractors, suppliers and internal teams.
Strong communicator (oral and written).
What They Offer:
- Competitive salary range: From 27k based on experience
- Market-leading, company-funded training courses and certifications
- Career progression opportunities
- 22 days' holiday plus bank holidays
- Optional two further paid days leave to work in your nominated charity of choice
- Pension scheme
- On-site parking
- Engaging social events
- Modern sociable office environment that promotes enjoyment and productivity
- A collaborative, team-oriented culture where everyone strives for excellence
Location: Office-based, therefore you will need to be located within the Worcestershire, West Midlands area.
Working Hours: Monday to Friday from 9:00 am to 5:30 pm, with some flexibility available.
This Role Would Be Suitable For: An experienced provisioning coordinator looking to further their career within a progressive and sociable business.
Service Delivery Coordinator employer: LinkedIn
Contact Detail:
LinkedIn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Coordinator
✨Tip Number 1
Familiarise yourself with the latest trends in telecommunications and IT service delivery. Understanding the current technologies and services, especially fibre broadband, will help you speak confidently about your knowledge during interviews.
✨Tip Number 2
Network with professionals in the telecommunications industry. Attend local meetups or online forums to connect with others in the field. This can provide valuable insights and potentially lead to referrals for the Service Delivery Coordinator role.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed service delivery projects in the past. Highlight your problem-solving skills and ability to coordinate with multiple stakeholders, as these are crucial for the role.
✨Tip Number 4
Research the company’s values and culture. Understanding what they prioritise in customer service and employee engagement will allow you to tailor your conversation during the interview, showing that you’re a great fit for their team.
We think you need these skills to ace Service Delivery Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in telecommunications and IT service delivery. Emphasise your problem-solving skills and any specific projects you've managed that relate to the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the company's services and how your background aligns with their needs. Mention your commitment to customer experience and service quality, as these are key aspects of the role.
Highlight Relevant Skills: In your application, clearly outline your experience with Microsoft Office 365 and any familiarity with wholesale connectivity products. This will demonstrate your readiness for the technical aspects of the position.
Showcase Communication Abilities: Since strong communication is essential for this role, provide examples of how you've effectively coordinated with teams or managed customer expectations in previous positions. This will help illustrate your stakeholder management skills.
How to prepare for a job interview at LinkedIn
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Service Delivery Coordinator. Familiarise yourself with the end-to-end service provisioning process and be ready to discuss how your experience aligns with managing customer journeys and coordinating installations.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved challenges in previous roles, especially those related to telecommunications or IT service delivery. Highlight your ability to manage third-party installation issues and technical service problems.
✨Demonstrate Strong Communication
As a Service Delivery Coordinator, excellent communication is key. Be prepared to discuss how you've effectively communicated with stakeholders, contractors, and customers in the past. Practice articulating your thoughts clearly and confidently.
✨Research the Company
Take some time to learn about the company’s history, values, and recent projects. Understanding their approach to managed IT and telecommunication services will help you tailor your responses and show genuine interest during the interview.
