Senior Information Technology Engineer

Senior IT Engineer40k to 50k plus benefitsBased Burnley – free parking and easily accessible – home and office – not remote. Candidates must be based in the UK and have full eligibility to work. Our client is a leading managed service provider of ICT Solutions. Established for over a decade they are hugely successful, expanding further, and cover a broad range of sectors from Education to large Corporates. Due to growth we are now looking for an additional Senior IT Engineer with strong project / escalation / 3rd line experience to join the expanding senior team. They focus on service security and data integrity, and have a strong passion for providing world class Cloud services that they want to continue to build. The company are superb to work for and provide a great environment and culture with superb training and development opportunities to keep your technical skills as advanced as possible.Main Responsibilities• Provide final level of escalation for customer incidents• Providing strong server and desktop support across our customer networks• Keeping clients updated as to the progress of their request / issue status• Maintaining agreed SLA’s, updating ticket information as you work• To provide an escalation point for sales/customers/technical, and to manage the solution• Training and development of junior engineers• Liaise with third parties and vendors to resolve incidents with root cause analysis• Perform Incident Management & reporting on complex / large scale issues• Assist with mentoring colleagues in line with escalation procedures• Visiting client sites on occasions• Producing and updating technical documentation, conducting infrastructure audits• To ensure that support work carried out outside of contractual obligations is captured and charged accurately and in a timely manner• Work with management to identify efficiencies within the technical department and implement, including reducing incoming cases and streamlining processesSkills and Experience· Excellent communication skills (both verbal and written)· Ability to respond to customers under SLA and work under pressure· Customer focused· Possesses significant knowledge of client / server and Internet systems architectures· Has developed complex technical solutions to IT problems· Experience of a support desk environment, ideally with in an MSP· Microsoft Cloud technologies – eg. Azure, O365· Network software including TCP/IP, DNS and DHCP protocols· Back up and replication technologies (Veeam is highly advantageous)· Scripting such as PowerShell, VBA· VMware & Hyper-V deep troubleshooting· Good time and workload management skills“Serata Search are operating as an employment agency – we welcome applications from all nationalities but candidates must have full eligibility to work in the UK”