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- Tasks: Provide 3rd line support for Azure and on-premises environments, ensuring seamless integration.
- Company: Bytes is a leading IT solutions provider, dedicated to modernising infrastructures for SMEs and corporations.
- Benefits: Enjoy continuous training, a collaborative culture, and a range of wellbeing perks.
- Why this job: Join a dynamic team focused on innovation and client success in the cloud space.
- Qualifications: Experience with Windows, Azure, and networking is essential; strong communication skills are a must.
- Other info: Opportunity to shape infrastructure as Bytes expands and develop your career in a supportive environment.
The predicted salary is between 43200 - 72000 £ per year.
Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people across seven locations in the UK and Ireland, with a turnover surpassing £1.8 billion in 2023. At Bytes, we nurture talented individuals to achieve remarkable outcomes and are dedicated to supporting our employees through continuous training, guidance, and development to help you advance and fulfil your career goals. We foster a culture of innovation, collaboration, recognition and inclusivity and offer a wide range of benefits to support staff wellbeing.
PURPOSE OF JOB: Bytes are looking to expand their customer-facing Microsoft Support Desk after yet another year of impressive growth. The Microsoft support team is integral to this approach and our success. To provide 3rd line support managing cloud infrastructure in Azure across design, implements and manages cloud solutions that span both on-premise and Azure environments, ensuring seamless integration and efficient resource utilization. This will be filled by someone with proven 3rd-line support experience and hands-on experience of the Microsoft Hybrid Infrastructure, acting as an escalation point for incidents relating to their Azure cloud services and on-premises Support. Communication and collaboration are paramount to this role, you will work closely with a variety of internal and external business and will be continually engaged and collaborating with our clients.
KEY RESPONSIBILITIES:
- Take full responsibility for requests from Bytes clients or resellers regarding their On-Premises or Azure environments impacting Microsoft services, ensuring end-to-end management until resolution.
- Deliver timely and precise updates to customers or resellers, ensuring they remain informed and engaged throughout the ticket lifecycle through consistent communication via phone, email, or Teams.
- Able to manage and prioritize Open and Unresolved tickets liaising with all 3rd parties.
- Work on multi-cloud strategies and hybrid environments, ensuring seamless connectivity and synchronization between on-premises data centres and Azure resources.
- Assist in developing and maintaining a comprehensive internal knowledge base to provide team members with readily available tips, solutions, and best practices.
- Adhering to standard procedures to escalate unresolved issues to the appropriate internal teams in a timely and efficient manner.
- Guide other team members to a continued greater understanding of Azure Services.
- Help shape and steer our infrastructure as we expand.
QUALIFICATIONS, EXPERIENCE, & SKILLS:
- Professional Experience
- Operating Systems – Windows, Windows Server, Linux (Debian/Ubuntu) - ESSENTIAL
- Cloud – Microsoft Azure - ESSENTIAL
- Firewall – Azure, Windows - ESSENTIAL
- Networking – Azure Vnet, Windows NPS, Windows SDN, NSG, VPNs, ExpressRoute - ESSENTIAL
- Storage – Azure Storage services (Blob, File, Table), Disks and Volumes, Containers - ESSENTIAL
- Virtualisation – Hyper-V, Windows Server Containers, KVM, AVD, VMs and Service Extend Support Machines - ESSENTIAL
- Other Requirements
- Management Tools – Microsoft SCCM, Windows Admin Center, SCOM - DESIRABLE
- Virtual Desktop – VMware, Citrix VDI - DESIRABLE
- Databases – SQL Server, MySQL, PostgreSQL, MariaDB, ADLS, CosmoDB - DESIRABLE
- Monitoring – SCOM, WAC, Windows Network, Azure Log analytical Workspace, Sentinel Workspace, Event Logs and Kusto Queries - DESIRABLE
CORE COMPETENCIES & SKILLS:
- Ability to work under own initiative
- Ability to follow written and verbal instructions
- Ability to work to strict deadlines
- Ability to provide training to other team members, and other employees
- Ambitious and willing to work towards specialisation in corporate systems
- Excellent communication and interpersonal skills
- Good documentation skills including Visio drawings
- Previous experience in IT Infrastructure/support and fault finding
- Articulate, literate, presentable, customer facing and technically astute
- Self-motivated, enthusiastic and willing to learn
- Punctuality and good time keeping are essential to this role
- Team player
- Commercial awareness
Senior Hybrid Cloud Technical Engineer employer: LinkedIn
Contact Detail:
LinkedIn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Hybrid Cloud Technical Engineer
✨Tip Number 1
Familiarise yourself with the latest Microsoft Azure features and updates. Being well-versed in the current capabilities of Azure will not only boost your confidence during interviews but also demonstrate your commitment to staying updated in a rapidly evolving field.
✨Tip Number 2
Network with current employees at Bytes or professionals in similar roles. Engaging with them on platforms like LinkedIn can provide you with insights into the company culture and expectations, which can be invaluable during your discussions with the hiring team.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully managed cloud infrastructure issues. Having specific examples ready will showcase your problem-solving skills and your ability to handle the responsibilities outlined in the job description.
✨Tip Number 4
Demonstrate your collaborative skills by preparing to discuss how you've worked with cross-functional teams in the past. Since communication and collaboration are key aspects of this role, highlighting your experience in these areas will make you a more attractive candidate.
We think you need these skills to ace Senior Hybrid Cloud Technical Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in cloud infrastructure, particularly with Microsoft Azure. Emphasise your 3rd-line support experience and any specific projects that demonstrate your ability to manage hybrid environments.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role at Bytes and how your skills align with their needs. Mention your experience with Azure services and your ability to communicate effectively with clients, as this is crucial for the position.
Showcase Relevant Skills: When detailing your skills, focus on those mentioned in the job description such as Windows Server, Linux, and Azure networking. Use specific examples to illustrate your proficiency and how you've applied these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a technical role like this one.
How to prepare for a job interview at LinkedIn
✨Showcase Your Technical Expertise
Make sure to highlight your hands-on experience with Microsoft Azure and hybrid infrastructures. Be prepared to discuss specific projects or challenges you've faced, and how you resolved them using your technical skills.
✨Demonstrate Strong Communication Skills
Since this role involves a lot of client interaction, practice articulating complex technical concepts in a way that non-technical stakeholders can understand. Use examples from your past experiences where effective communication made a difference.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think about how you would handle various support tickets or incidents, and be ready to explain your thought process and decision-making.
✨Emphasise Collaboration and Teamwork
Bytes values collaboration, so be sure to share examples of how you've worked effectively within a team. Discuss any experiences where you guided others or contributed to a collective goal, showcasing your ability to work well with diverse groups.