Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Champion customer success and drive value from LinkedIn Hiring Solutions.
- Company: Join LinkedIn, the world's largest professional network focused on economic opportunity.
- Benefits: Hybrid work model, growth opportunities, and a culture of trust and inclusion.
- Why this job: Be a strategic advisor and make a real impact on customer success.
- Qualifications: 5+ years in customer success or related fields; strong communication and analytical skills.
- Other info: Collaborative environment with opportunities for professional development.
The predicted salary is between 36000 - 60000 £ per year.
LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed. Join us to transform the way the world works.
At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
The Senior Customer Success Manager (CSM) is a strategic advisor and AI-savvy partner to our customers, helping them unlock measurable value from LinkedIn Hiring Solutions. This role blends customer advocacy, data-driven insights, and enablement to drive adoption, retention, and growth.
Responsibilities
- Serving as a Customer Champion and Advocate
- Helping Customers realize value from their investment
- Partnering on customer retention and expansion
The CSM will partner with various stakeholders within assigned customers to ensure effective user and product onboarding and engagement on LinkedIn Hiring products and solutions. Responsibilities Include:
- Drive Customer Success & Retention
- Partner with sales counterparts to ensure adoption, mitigate churn risk, and deliver measurable ROI through success plans and regular business reviews
- Act as a Strategic Advisor
- Build trusted relationships with customer stakeholders, align on business objectives, and guide them to achieve operational priorities and full product value
- Deliver Insights & Best Practices
- Share impactful data and recommendations, provide education options, and map Hiring solutions to customer workflows to drive adoption and engagement
- Champion AI-Powered Enablement
- Leverage tools like Hiring Assistant and Co-Pilot, guide customers through AI-assisted search and messaging, and advise on how AI can optimize hiring workflows
- Monitor & Optimize Engagement
- Analyze usage metrics, identify low utilization, and implement strategies to boost adoption and customer success
- Collaborate Cross-Functionally
- Partner with internal teams (e.g., Account Directors, Global Services, Product) to deliver a unified customer experience and influence product improvements
- Drive Measurable Outcomes
- Focus on increasing recruiter efficiency, such as improving job fill rates, and enhancing candidate quality through strategic product usage
Qualifications
Basic Qualifications
- 5+ years of experience in any of the following: Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, or Change Management
- Travel: Up to 15% travel may be required when travel guidelines safely allow for in-person visits, depending on location and territory
Preferred Qualifications
- Recruiting or other applicable talent experience
- Proficient interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges
- Proficient organization, project management, and time management skills
- Experience analyzing data, trends, and client information to identify product or growth opportunities in service of customer value
- Influential verbal and written communication skills, including expertise in presenting to both small and large audiences
- Proficient understanding of Sales concepts and Software as a Service
- Bachelor's degree or equivalent practical experience
Suggested Skills
- Stakeholder Management
- Communications skills
- Data Analysis
Senior Customer Success Manager 12 month ftc employer: LinkedIn
Contact Detail:
LinkedIn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager 12 month ftc
✨Tip Number 1
Network like a pro! Reach out to current or former employees at LinkedIn through platforms like LinkedIn itself. A friendly chat can give us insider info on the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by understanding LinkedIn's products and how they help customers. We should be ready to discuss how we can drive customer success and retention using our skills and experience.
✨Tip Number 3
Showcase our data-driven mindset! Be ready to share examples of how we've used data to improve customer experiences in past roles. This will resonate well with the hiring team looking for a strategic advisor.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that we’re serious about joining the LinkedIn family.
We think you need these skills to ace Senior Customer Success Manager 12 month ftc
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Customer Success Manager role. Highlight your relevant experience in customer success, account management, or any related fields. We want to see how your skills align with what we’re looking for!
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact. Use metrics where possible to show how you’ve driven customer success or improved retention rates. This will help us see the value you can bring to our team.
Be Authentic: Let your personality shine through in your application. We value authenticity and want to get a sense of who you are beyond your qualifications. Share your passion for customer success and how you connect with clients on a personal level.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at LinkedIn
✨Know Your Customer Success Stuff
Make sure you brush up on your Customer Success knowledge. Understand the key metrics that drive customer retention and how to demonstrate ROI. Be ready to share examples of how you've helped customers achieve their goals in previous roles.
✨Show Off Your Data Skills
Since this role involves analysing data to identify growth opportunities, be prepared to discuss your experience with data analysis. Bring examples of how you've used data to influence decisions or improve customer engagement in the past.
✨Build Authentic Relationships
This position requires strong interpersonal skills, so think about how you can showcase your ability to build relationships. Prepare stories that highlight your experience in managing stakeholder expectations and resolving conflicts effectively.
✨Get Familiar with AI Tools
As a Senior Customer Success Manager, you'll need to leverage AI tools like Hiring Assistant and Co-Pilot. Familiarise yourself with these tools and be ready to discuss how you would use them to enhance customer workflows and drive adoption.
