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For Companies At a Glance
- Tasks: Drive customer success and retention while leveraging AI tools to enhance hiring workflows.
- Company: Join a leading tech company focused on innovative hiring solutions.
- Benefits: Enjoy a hybrid work environment, competitive salary, and opportunities for professional growth.
- Why this job: Be a strategic advisor and make a real impact on customer success and satisfaction.
- Qualifications: 5+ years in customer success or related fields; strong communication and analytical skills.
- Other info: Collaborative culture with a focus on personal development and career advancement.
The predicted salary is between 36000 - 60000 £ per year.
Senior Customer Success Manager (12 month ftc)
- Full-time
- Workplace Type: Hybrid
- Department: GBO
The Senior Customer Success Manager (CSM) is a strategic advisor and AI-savvy partner to our customers, helping them unlock measurable value from LinkedIn Hiring Solutions. This role blends customer advocacy, data-driven insights, and enablement to drive adoption, retention, and growth.
Overview of responsibilities:
- Serving as a Customer Champion and Advocate
- Helping Customers realize value from their investment
- Partnering on customer retention and expansion
- Ensure effective user and product onboarding and engagement on LinkedIn Hiring products and solutions
Responsibilities Include:
- Drive Customer Success & Retention — Partner with sales counterparts to ensure adoption, mitigate churn risk, and deliver measurable ROI through success plans and regular business reviews.
- Act as a Strategic Advisor — Build trusted relationships with customer stakeholders, align on business objectives, and guide them to achieve operational priorities and full product value.
- Deliver Insights & Best Practices — Share impactful data and recommendations, provide education options, and map Hiring solutions to customer workflows to drive adoption and engagement.
- Champion AI-Powered Enablement — Leverage tools like Hiring Assistant and Co-Pilot, guide customers through AI-assisted search and messaging, and advise on how AI can optimize hiring workflows.
- Monitor & Optimize Engagement — Analyze usage metrics, identify low utilization, and implement strategies to boost adoption and customer success.
- Collaborate Cross-Functionally — Partner with internal teams (e.g., Account Directors, Global Services, Product) to deliver a unified customer experience and influence product improvements.
- Drive Measurable Outcomes — Focus on increasing recruiter efficiency, such as improving job fill rates, and enhancing candidate quality through strategic product usage.
Qualifications
- Basic Qualifications: 5+ years of experience in any of the following: Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, or Change Management
- Preferred Qualifications: Recruiting or other applicable talent experience
- Proficient interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges
- Proficient organization, project management, and time management skills
- Experience analyzing data, trends, and client information to identify product or growth opportunities in service of customer value
- Influential verbal and written communication skills, including expertise in presenting to both small and large audiences
- Proficient understanding of Sales concepts and Software as a Service
- Bachelor\’s degree or equivalent practical experience
- Travel: Up to 15% travel may be required when travel guidelines safely allow for in-person visits, depending on location and territory
Global Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
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Senior Customer Success Manager (12 month ftc) employer: LinkedIn
Contact Detail:
LinkedIn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager (12 month ftc)
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn, especially those in Customer Success roles. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research LinkedIn Hiring Solutions and think about how you can help customers unlock value. Show us you’re ready to be that strategic advisor we need.
✨Tip Number 3
Practice your storytelling skills! Be ready to share examples of how you've driven customer success in the past. We love hearing about real experiences that showcase your impact.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you note can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in our minds as we make decisions.
We think you need these skills to ace Senior Customer Success Manager (12 month ftc)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Customer Success Manager role. Highlight your experience in customer success, account management, or any relevant fields that align with the job description. We want to see how you can bring value to our team!
Showcase Your Data Skills: Since this role involves data-driven insights, don’t forget to mention any experience you have with analysing data or trends. Share specific examples of how you've used data to drive customer success or improve processes. We love seeing those numbers!
Be Authentic: When writing your application, let your personality shine through! We’re looking for someone who can build authentic relationships with customers, so show us your interpersonal skills and how you connect with others. A bit of your unique voice can go a long way.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at LinkedIn
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics and how they relate to LinkedIn Hiring Solutions. Be ready to discuss how you've driven customer retention and adoption in your previous roles, using specific examples to showcase your impact.
✨Showcase Your Strategic Advisory Skills
Prepare to demonstrate your ability to build trusted relationships with stakeholders. Think of instances where you aligned business objectives with customer needs, and be ready to share how you guided clients to achieve their goals using data-driven insights.
✨Familiarise Yourself with AI Tools
Since this role involves championing AI-powered enablement, make sure you understand tools like Hiring Assistant and Co-Pilot. Be prepared to discuss how you've leveraged technology in past roles to optimise hiring workflows and improve user engagement.
✨Collaborate and Communicate Effectively
Highlight your experience working cross-functionally with teams like sales and product. Prepare examples that illustrate your communication skills, especially how you've presented insights and best practices to diverse audiences, ensuring everyone is on the same page.
