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- Tasks: Lead a passionate team to provide person-centred housing support and improve lives.
- Company: Join one of the UK's top ten Great Places to Work, dedicated to making a difference.
- Benefits: Enjoy 34 days leave, health cash plan, and over 800 discounts on everyday essentials.
- Why this job: Make a real impact in people's lives while working in a supportive and diverse environment.
- Qualifications: Experience in housing or care support, with strong people management skills required.
- Other info: Flexible work patterns available; mileage covered for business use.
The predicted salary is between 24000 - 30000 £ per year.
Senior Client Service Manager Working in services across Bath and Weston Super Mare Permanent, 37.5 hpw Salary £28,174 to £36,000 pa depending on skills and experience and great benefits including Health Cash Plan On call shift payment of £14.30 per session Home, a place where you belong Want to lead a team that really cares and empowers customers to live their best life? As our Senior Client Services Manager youll lead our Bath and Weston staff teams to deliver person centred housing related support and make it a Great Place To Work for our colleagues! Youll manage our services which house customers with a variety of needs including homeless and domestic abuse. Typical day as a Senior Client Service Manager Leading a motivated team to deliver efficient, high quality, person centred services in line with our contracts, evidenced by our customer satisfaction surveys and KPIs. Be the Safeguarding Lead for the service Ensure Health and Safety checks and risk assessments are completed and recorded accurately Managing the contracts, budgets and KPIs, and liaising with stakeholders and commissioners Manage individual and team performance using coaching skills and assessing colleague competencies and objectivesto ensure customers live in a safe, supportive, person centred service Fancy going home each day knowing that you have helped change our customers lives for the better? Youll do that here, working for one of the top ten Great Place to Work in the UK! You have The people skills to take others with you, to help others grow as well as the confidence to challenge behaviours misaligned to our values The understanding of where our customers are in their life and have the passion to advocate for them. Experience of delivering support in a housing or care environment Experience of managing multiple services and/or managing managers and people. An understanding of Ofsted and the regulations for Young Peoples services. To get from A to B, youll need a vehicle insured for business purposes. The great news is that well pay your mileage! Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to?external?candidates for this role. This remains under regular review. Our team Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills and awesome experience to deliver amazing things for our customers. Youll join our team, who come from different walks of life and are here to support you as you make yourself at Home! Job details Work pattern is currently 9-5 Monday to Friday but we are flexible and would be open to agreeing a work pattern with you. You will be expected to support the wider On call out of hours as part of a rota. Able to use technology Youll need an Enhanced DBS check done and we pay for that. A place where you belong Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work! Whats in it for you? 34 days leave (including bank hols and a me day to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too! Health cash plan saving you from £1140 per annum. Well cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more. Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us. Generous pension scheme with life insurance of 3x salary We Grow Our Own colleagues (not literally of course!), when youre ready for the next step in your career, you can grow with us! Explore our?benefits in detail on our website. Find out more Click APPLY NOW to see our Senior Client Services Manager job description, find out about?us and for help to apply. Sometimes we close a job early, so dont delay or you might miss out. Finally, do let us know if theres anything we can do, to help you shine in our process at JBRP1_UKTJ
Senior Client Services Manager employer: LinkedIn
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StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Services Manager
✨Tip Number 1
Familiarise yourself with the specific needs of the customer groups you'll be working with, such as those experiencing homelessness or domestic abuse. Understanding their challenges will help you demonstrate your empathy and commitment during interviews.
✨Tip Number 2
Highlight your leadership experience by preparing examples of how you've successfully managed teams in the past. Be ready to discuss your coaching skills and how you've helped colleagues grow, as this is crucial for the Senior Client Services Manager role.
✨Tip Number 3
Research the regulations and standards relevant to housing and care services, particularly those related to safeguarding and Ofsted. Being knowledgeable about these areas will show your preparedness for the responsibilities of the role.
✨Tip Number 4
Connect with current or former employees on platforms like LinkedIn to gain insights into the company culture and expectations. This can provide you with valuable information to tailor your approach and demonstrate your fit for the team.
We think you need these skills to ace Senior Client Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing teams and delivering person-centred services. Use specific examples that demonstrate your ability to lead and advocate for customers, especially in housing or care environments.
Craft a Compelling Cover Letter: In your cover letter, express your passion for supporting individuals with diverse needs. Mention your understanding of safeguarding and health and safety regulations, and how you plan to ensure a safe and supportive environment for customers.
Highlight Leadership Skills: Emphasise your leadership skills and experience in managing multiple services. Provide examples of how you've successfully coached team members and improved performance, aligning with the company's values and objectives.
Showcase Your Understanding of Regulations: Demonstrate your knowledge of Ofsted regulations and how they apply to young people's services. This will show that you are well-prepared for the responsibilities of the Senior Client Services Manager role.
How to prepare for a job interview at LinkedIn
✨Showcase Your Leadership Skills
As a Senior Client Services Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've motivated and developed your team in the past.
✨Demonstrate Your Understanding of Client Needs
Make sure to highlight your experience in delivering person-centred support. Discuss specific instances where you've advocated for clients and how you tailored services to meet their unique needs.
✨Familiarise Yourself with Relevant Regulations
Since the role involves managing services for vulnerable populations, brush up on Ofsted regulations and any relevant safeguarding policies. Being knowledgeable will show your commitment to compliance and safety.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you've had to manage crises or conflicts, and be ready to explain your thought process and outcomes.
