Senior Account Manager/Client Lead - eCommerce

Acorn Intelligence is a company within The Brandtech Group that uses technology and data to optimize content and media buying for consumer brands. Founded by ex-Amazon employees, Acorn-i provides expertise in eCommerce to maximize brand exposure and gain insights into consumer behaviour to enhance marketing efforts and increase operational performance. Our leading eCommerce platform, Ignite, is purpose-built for brands to integrate owned and 3P retail domains with media channels to surface powerful data sets via a single login.

This is a full-time hybrid role for a Senior Account Manager/Client Lead. The role will be responsible for leading the management of tier 1 and 2 client relationships, driving the development and execution of strategic plans, and ensuring client satisfaction. The Senior Account Manager/Client Lead will be the primary point of contact for key clients, represent Acorn-i, and mentor junior team members. This role requires a proactive and experienced individual with exceptional communication and analytical skills, a strong interest in data analysis, and a proven ability to leverage insights to drive strategic decisions. The ideal candidate should be an expert in using sales analytics tools, be adept at independently managing initiatives, and excel at collaborating with internal teams and clients.

Key Responsibilities:

• Lead Client Relationship Management: Serve as the main point of contact for clients, building and maintaining strong relationships, ensuring their needs are met, and exceeding their expectations.
• Drive Strategic Planning: Develop and implement strategic plans for clients, focusing on optimizing their presence on Amazon, and evangelize Acorn-i services and solutions.
• Oversee Campaign Performance: Work with Advertising Account Managers to oversee the execution of advertising campaigns, ensuring they are aligned with client goals and deliver positive results.
• Analyze Sales Performance: Utilize Ignite to analyze sales performance, interpret e-commerce and category data, identify opportunities, and develop actionable insights and growth strategies.
• Lead Team Collaboration: Work closely with internal and external teams, including account managers, content managers, and creative teams, to ensure seamless execution of client projects.
• Manage Client Communication: Maintain regular communication with clients, providing strategic updates, insights, and reports on campaign performance.
• Proactively Solve Problems: Identify and resolve issues related to client accounts and projects, demonstrating strong problem-solving abilities to troubleshoot challenges related to Amazon accounts and e-commerce operations.
• Coordinate and Present Business Reviews: Develop and manage quarterly and annual plans, using data and storytelling to identify trends and opportunities that align with client needs and drive growth.
• Mentor and Guide: Take an active role in coaching and mentoring junior team members, ensuring their professional growth. Provide ongoing support, constructive feedback, and opportunities to develop their skills and confidence. Lead by example to foster a collaborative and growth-focused team culture.

About you:

• Customer obsessed: our customers are imperative to our success. Every win for the customer is forward momentum for our business. Strong experience in engaging with clients and building relationships at all levels (including c-suite stakeholders) is key.
• Drive for continuous development – we learn fast and are never satisfied with our professional expertise. Able to learn fast and strive to upskill colleagues and share best practice whenever possible.
• 5+ years of experience working in client management preferably in the ecommerce or retail media industry.
• Advanced computer skills (Excel, Word, Outlook, PowerPoint). Excellent verbal and written communication skills to liaise with internal teams, client teams, and Amazon representatives. Able to explain complex concepts simply.
• Marketplace Selling Platform Expertise: Deep understanding of Amazon's selling platforms (Seller and Vendor Central), marketing initiatives and policies. TikTok Shop and Walmart experience also desirable.
• Amazon Advertising Knowledge: Knowledge of Amazon Sponsored Ads & Display is preferred.
• Data-Driven: Proven ability to use data to drive decisions and improve performance. A positive outlook, self-motivated and desire to become part of a fast-growth business.
• Experience in a digital marketing or advertising services agency a bonus.

Working at Acorn-i:

• The opportunity to learn and grow in this exciting retail and advertising sector.
• Acorn-i is part of the Brand Tech Group with a global footprint spanning multiple businesses and locations.
• We value output regardless of location and have trust in our team in time management, so flexible working is part of our DNA.
• This is a hybrid role, though requires you to be prepared to be client facing and collaborative with the team at our London Office (Shard).
• An entrepreneurial and fun working environment – every voice is valued within the business.
• Competitive remuneration.
• All employees receive 25 paid days holiday.
• Company pension plan.
• Private company health care.
• Tenure incentives.
• Quarterly team social events.
• Great views at The Shard London.
• Office benefits: Discounts with My Vertical City card, Tea, coffee, snacks and soft drinks, Breakfast cupboard, Drinks at The Bar, Floor 22, Breakfast Club – last working day of the month, Events – last Thursday of each month.