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- Tasks: Lead SAP service delivery and ensure high-quality support for customers.
- Company: Join a dynamic team focused on innovative SAP solutions and customer satisfaction.
- Benefits: Enjoy flexible working, competitive salary, and career growth opportunities.
- Why this job: Be part of a supportive culture while working with cutting-edge technologies.
- Qualifications: 7+ years in SAP management; ITIL knowledge is essential.
- Other info: Ideal for those passionate about continuous improvement and stakeholder engagement.
The predicted salary is between 43200 - 72000 £ per year.
We are seeking a skilled and experienced SAP Service Delivery Manager to lead the delivery and support of SAP systems and services across our customer base. This role ensures high-quality service delivery, operational efficiency, and alignment of SAP solutions with customers' business objectives. The ideal candidate will have a strong background in SAP modules, ITIL-based service management, and stakeholder engagement. In addition, you will be responsible for ensuring quality service transition for selected customer projects as they migrate to BAU support.
Key Responsibilities:
- Service Delivery Oversight: Ensure the effective and timely delivery of SAP services (including ECC, S/4HANA, BW, CAR, etc.), meeting SLAs and KPIs.
- Stakeholder Management: Act as the main point of contact between the SAP support team, internal business units, and external vendors. Ensure high levels of customer satisfaction.
- Incident & Problem Management: Oversee resolution of SAP-related incidents and problems, ensuring root cause analysis and continuous improvement.
- Change & Release Management: Coordinate SAP change requests, patches, and upgrades while minimizing disruption to business operations.
- Vendor Management: Manage SAP service providers, ensuring contractual compliance, performance, and value delivery.
- Compliance & Security: Ensure SAP systems comply with internal policies, industry standards, and regulatory requirements.
- Continuous Improvement: Drive initiatives to optimize SAP operations, enhance automation, and improve end-user experience.
Qualifications & Experience:
- Bachelor's degree in Information Technology, Computer Science, or related field.
- 7+ years of experience in SAP service management or a related role.
- Proven experience managing SAP systems (ECC, S/4HANA, etc.) and related services.
- Strong knowledge of ITIL practices and service management frameworks.
- Excellent communication, organizational, and leadership skills.
- Experience with vendor management.
- PMP, ITIL, or SAP certifications are a plus.
Preferred Skills:
- Familiarity with agile and DevOps principles.
- Ability to manage multi-site or global SAP operations.
- Experience in retail sector.
Why Join Us?
- Opportunity to work with cutting-edge SAP technologies.
- Supportive and inclusive company culture.
- Competitive salary and benefits package.
- Career growth and training opportunities.
SAP Service Delivery Manager - Location Flexible employer: LinkedIn
Contact Detail:
LinkedIn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SAP Service Delivery Manager - Location Flexible
✨Tip Number 1
Familiarise yourself with the latest SAP technologies and trends, especially S/4HANA and BW. This knowledge will not only help you in interviews but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with professionals in the SAP community, particularly those who have experience in service delivery management. Engaging with them can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed stakeholder relationships and resolved incidents in previous roles. Real-life scenarios can showcase your problem-solving skills and leadership abilities.
✨Tip Number 4
Research StudySmarter's approach to SAP service delivery and think about how your experience aligns with our values and goals. Tailoring your conversation around this can make a strong impression during interviews.
We think you need these skills to ace SAP Service Delivery Manager - Location Flexible
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with SAP systems, ITIL practices, and service management. Use specific examples that demonstrate your ability to meet SLAs and KPIs in previous roles.
Craft a Compelling Cover Letter: In your cover letter, explain why you are the perfect fit for the SAP Service Delivery Manager role. Mention your experience in stakeholder management and how you've successfully overseen incident and problem management in the past.
Highlight Relevant Qualifications: Clearly list your qualifications, including your degree and any relevant certifications like PMP or ITIL. Emphasise your 7+ years of experience in SAP service management and any familiarity with agile and DevOps principles.
Showcase Continuous Improvement Initiatives: Provide examples of how you've driven continuous improvement in SAP operations. Discuss any initiatives you've led that enhanced automation or improved end-user experience, as this aligns with the company's goals.
How to prepare for a job interview at LinkedIn
✨Understand SAP Modules
Make sure you have a solid grasp of the various SAP modules mentioned in the job description, such as ECC, S/4HANA, and BW. Be prepared to discuss your experience with these systems and how you've managed them in previous roles.
✨Showcase ITIL Knowledge
Since the role requires strong knowledge of ITIL practices, brush up on key ITIL concepts and be ready to explain how you've applied them in service management. Highlight any specific examples where your ITIL expertise led to improved service delivery.
✨Demonstrate Stakeholder Engagement Skills
Prepare to discuss your experience in managing relationships with stakeholders. Think of examples where you acted as a liaison between teams or vendors, ensuring high levels of customer satisfaction and effective communication.
✨Highlight Continuous Improvement Initiatives
Be ready to talk about any initiatives you've led or contributed to that focused on optimising operations or enhancing user experience. This could include automation projects or process improvements that had a measurable impact.
