Repairs & Maintenance Manager

Repairs & Maintenance Manager (Customer Care Operations Manager)Role: Repairs & Maintenance Manager (Customer Care Operations Manager)Reporting to: Head of Customer CareSalary: A highly competitive salary, car or car allowance, bonus, holidays, healthcare, pensionLocation: Cardiff, South WalesWorking arrangements: Hybrid working between office and homeImmediately available About the role:Due to continued growth and expansion across the South Wales region, we are now looking to further strengthen their Customer Care team with the addition of a Repairs & Maintenance Manager (Customer Care Operations Manager), reporting to the Head of Customer Care.The purpose of the role is to manage the Customer Care Maintenance Operatives, delivering excellent customer satisfaction in accordance with Company Guidelines, Group Standards and Procedures for Customer Care.About you:A champion for customer careCustomer Service experience is essentialTrade related experience is essentialConstruction knowledge within the construction/building industry is essentialExperience working for a housing developer, housing association or main contractorExperience of managing a teamCSCS CardPrevious customer care experience within a fast paced and busy environmentThe ability to remain calm and focussed in pressurised situations, with proactive problem solving skillsExcellent communication skills, both verbal and writtenProactive and able to take initiativeFlexible in approachExcellent communication skills, both written and verbalFully conversant with Microsoft Package, including Excel and WordKnowledge of COINS is an advantage but not essential as training will be providedWhat about the benefits package? A highly competitive base salaryCompany Bonus25 days holiday plus bank holidaysCompany Car AllowanceCompany Pension SchemePrivate HealthcareChoice of flexible BenefitsChoice of corporate BenefitsPlease contact Jamie Ttophi on 07961 417881 or at jamiettophi@crestrecruitment.com for further information.