At a Glance
- Tasks: Manage aftersales operations and enhance customer experiences across the Midlands region.
- Company: Join OMODA Motors, a rapidly growing brand under Chery Group.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal development.
- Other info: Fast-paced role with extensive travel and excellent career growth potential.
- Why this job: Be a key player in transforming customer journeys and building strong retailer relationships.
- Qualifications: Experience in OEM or Retailer Aftersales Management and strong relationship-building skills.
The predicted salary is between 60000 - 75000 £ per year.
About Us:
OMODA Motors is a new brand built by Chery Group, which is a leading Chinese automobile company. OMODA operates individually from other brands of Chery Group. Its business scope covers the R&D, production and sales of passenger cars.
Chery has always focused on developing domestic and international markets. After more than 20 years of development, Chery's sales and services network covers more than 80 countries and regions and has won the trust of 11 million consumers worldwide.
Overview:
Our Business requires a Regional Aftersales Manager for the Midlands Region of our Retailer Network. The role will cover Midlands cities in England. Applicants should be based in the Midlands of England. This role will place a very high level of expectation on the successful candidate. Dynamic business conditions and Investor expectations are intense and so the role will suit someone who can prioritise, adapt and remain calm under consistently high levels of pressure. You will come from a similar OEM role or having worked in a Retailer: Group Aftersales Manager position. You will be required to travel within your Region and to our Business Head Office in Chiswick.
Main Responsibilities:
- Investor Relationships: Develop robust relationships with your Region's Retailers. Your role will require you to manage and deliver elements which cover; reward, challenge and penalty.
- Customer Experience: You will need to become directly involved in Customer cases and take ownership of the Customer journey.
- Technical Support & Warranty Claims: You will need to support our Technical and Warranty Teams with managing Dealer objections and timeframes.
- Dealer Audits: Frequent and planned dealer visits will require you to travel extensively across your Region.
- Performance Management: You will manage and influence metrics within the Dealer Balance Scorecard (DBS).
- Brand Ambassador: You will be needed to attend and support Brand events during the year.
KPI's:
- Customer Complaint Resolution: Your insight, management and decision making will be needed to bring Customer cases to a timely and ideal end.
- Parts Sales Management: Various year-to-date and year-on-year parts targets will require you to manage reminder funnels and VHC processes.
- Dealer Balance Scorecard (DBS) Improvements: Rolling 3, 6, 9 and 12 month trends will become your core objective.
- Special Project Champion: You are welcome to take ownership of Special Projects to improve our commercial proposition.
Personal Requirements:
You will need to be a robust, calm and efficient operator. Relationship building will come naturally to you. You will be capable of managing a busy diary which may change at a moment's notice. Proficiency in Microsoft Office including reporting and data analysis platforms. Full and clean driving license.
Regional Aftersales Manager - Midlands employer: LinkedIn
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