At a Glance
- Tasks: Join a team to install and support telecoms and IT systems while providing top-notch customer service.
- Company: Dynamic telecoms company in Birmingham with a focus on innovation and teamwork.
- Benefits: Competitive salary, career development, extra holiday, and a company car.
- Other info: Inclusive workplace committed to equal opportunities and supporting applicants with disabilities.
- Why this job: Gain hands-on experience in a fast-paced environment and grow your skills in telecoms.
- Qualifications: 2+ years in IT or telecoms support with strong problem-solving and communication skills.
The predicted salary is between 32000 - 42000 € per year.
Location: Quinton, Birmingham
Salary: £32,000 - £42,000
As a Field Communications Engineer you will join a team of dedicated, ambitious engineers in providing a high level of technical expertise and customer service to our clients. Ideal candidates will have a strong background in the telecoms/datacoms industry and a working knowledge of IP networking with a desire to learn new skills and progress in their career. You will be responsible for the installation and support of both hosted telephony and IT/datacoms systems.
Responsibilities:
- Installation and support of telecoms and IT/datacoms systems
- Using Supplier Portals to manage systems and faults
- Responsible for generating, monitoring, and handling customer requests, issues, and fault reports
- Undertaking surveys and support for technical installation projects
- Provide liaison and guidance to customers and 3rd party IT professionals to ensure quality delivery and support of our solutions
- Produce detailed technical documentation on system installation and support procedures
- Providing customer training
- Working closely with the service delivery and project teams
Skills Required:
- Understanding of VoIP, SIP, RTP, TCP & UDP protocols, Layer 2 and 3 routing, VLANs, QoS DNS, DHCP, LANs & WANs and familiarity with using diagnostics tools such as Wireshark
- Experience and or Knowledge of telecommunications solutions including call center and call recording applications. For example, Gamma Horizon/call centre, Microsoft Teams, SpliceCom and Wildix – full training provided where necessary
- Minimum of 2 years IT or Telecoms support experience
- Strong interpersonal and communications skills, on the phone, in person and electronically
- Excellent problem-solving, attention to detail and analytical skills
- Experience in high-volume, fast-paced environments requiring teamwork and flexibility
- Knowledge of structured cabling - CAT5/6
- Ability to track and keep projects on schedule, manage tight deadlines, and shift priorities at a moment's notice
- Full UK driving license
Benefits:
- 21 Days Holiday – increasing to 22 days after 3 years and to 25 days after 5 years
- Birthday Day Off
- Buy Holiday Scheme
- Company Car
- Career Development and Progression Opportunities
- Employee Assistance Programme
- Enhanced Company Sick Pay
- Discounted Retail Vouchers
- Reduced Gym Membership
- Annual Salary Review
- SCG Mobile Benefit
- Employee Referral Bonus
- Pension Scheme
- Free On-Site Parking
- Charity Events
SCG is proud to be an equal opportunities employer. We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010. We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.
Field Communications Engineer in Quinton employer: LinkedIn
At SCG, we pride ourselves on being an excellent employer, offering a supportive work culture that fosters professional growth and development for our Field Communications Engineers. Located in Quinton, Birmingham, we provide competitive salaries, generous holiday allowances, and unique benefits such as a company car and career progression opportunities, all while promoting a diverse and inclusive environment where every employee can thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Field Communications Engineer in Quinton
✨Tip Number 1
Network like a pro! Reach out to your connections in the telecoms and datacoms industry. Attend local meetups or online webinars to meet potential employers and learn about job openings that might not be advertised.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your projects, especially those related to VoIP, SIP, and other relevant technologies. This will give you an edge during interviews and demonstrate your hands-on experience.
✨Tip Number 3
Prepare for technical interviews by brushing up on your knowledge of IP networking and diagnostics tools like Wireshark. Practice explaining complex concepts in simple terms, as communication is key in this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team.
We think you need these skills to ace Field Communications Engineer in Quinton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Communications Engineer role. Highlight your experience in telecoms/datacoms and any relevant skills like IP networking. We want to see how your background fits with what we do!
Show Off Your Skills:Don’t hold back on showcasing your technical skills! Mention your understanding of VoIP, SIP, and other protocols. We love seeing candidates who are eager to learn and grow, so let us know about your desire to develop further.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our team. We appreciate a personal touch, so feel free to share your career aspirations with us.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at LinkedIn
✨Know Your Tech
Brush up on your knowledge of VoIP, SIP, and the various protocols mentioned in the job description. Being able to discuss these topics confidently will show that you’re not just familiar with the basics but also ready to dive deeper into technical discussions.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you successfully resolved technical issues or improved processes. This will demonstrate your analytical skills and ability to handle challenges, which are crucial for a Field Communications Engineer.
✨Practice Customer Interaction Scenarios
Since the role involves liaising with customers and third-party IT professionals, think of scenarios where you had to explain complex technical concepts in simple terms. Practising these interactions can help you convey your strong interpersonal skills during the interview.
✨Be Ready to Discuss Documentation
The job requires producing detailed technical documentation, so be prepared to talk about your experience with this. Bring examples if possible, and highlight your attention to detail and organisational skills, as these are key to ensuring quality delivery.
