Portfolio Administrator – Student HousingLocation: LondonSalary: £30,000 to £35,000 per annum plus up to 25% performance-related bonusContract: Full-time, permanentWe’re hiring exclusively on behalf of a fast-growing accommodation provider to appoint a Portfolio Administrator to support the operational delivery of their London portfolio. This role is ideal for someone who thrives on structure, accuracy, and supporting the performance of a busy property management team.Working closely with Portfolio Managers and regional leads, you’ll be responsible for tenancy lifecycle administration, data tracking, compliance coordination, and helping ensure all students experience a smooth and well-managed tenancy journey.What you’ll be doing:Coordinating the tenancy lifecycle: document checks, contract issuance, Right to Rent validationManaging tenancy changes and replacements, ensuring legal compliance throughoutMonitoring inboxes and triaging queries, escalating to relevant teams where neededKeeping compliance records up to date (certifications, inspections, exemptions etc.)Scheduling inspections, move-ins, and risk assessments using internal systemsSupporting KPI reporting and weekly tenancy auditsHandling council tax processes and ensuring documentation is filed correctlyProviding administrative support for lettings season, handovers, and compliance checksUsing WhatsApp video to triage common issues like access, keys, or internet faultsWhat we’re looking for:Experience in residential property, lettings, compliance, or tenancy coordinationHigh attention to detail and ability to work with pace and accuracyStrong communication skills, both written and verbalComfortable using systems like YARDI, Fixflo, HubSpot or similarCalm and proactive when managing multiple deadlines or prioritiesA natural team player who can work independently and take ownershipCouncil tax or HMO licensing experience is a plus but not essentialWhy this role:This is a great opportunity to join a dynamic and values-driven business with a clear operational structure and plenty of room to grow. You’ll be part of a collaborative team that takes pride in delivering an excellent student experience and operational excellence at scale.Exclusively represented byThis opportunity is being managed exclusively by Vianney Dinnall-Sadler, Associate Director at Macdonald and Company.
